Leave a Review FACTS Family
Log In Issues
The biggest issue with the app is the difficulty logging in. You never know when you open the app if it will allow face recognition to log in or if it’s wiped the log in information and you have to put it all in. If you get the password wrong more than twice it locks you out for 10 minutes. Banking app are easier to log into than this. Why does it clear the face recognition option to log in?
If I am ordering lunch it has my payment method memorized but if I am paying a one off incidental invoice I have to put it in.
Overall a lack of consistency with the aspects of the app that provide convenience to the user is my reason for giving this app one star. It is a known complaint from users for many years and they have not made an effort to correct the issues.Show lessPfeffermoose
Horrible
Wild idea to make a 5$ fee when power schools free, and the web’s versions broken.g is D SSH NBC f
Subpar, feels very 2010
I was really hoping for better changes in this app but it gets seemingly worse. Some things are genuinely worse like the constant logging out & lack of use of device biometrics. It is ridiculous that with all the free dev tools Apple gives away for free that this app doesn’t utilize standard tech, nor does the UI account for modern high-res screens, the icons & images look slightly better than old VGA. Zero excuse to have such a dated, disorganized app with all the developer tools available & countless training & subcontract resources, not to mention what some free AI tools could help out with. I’ve seen better functioning, better looking, more streamlined apps from high school course projects.Show lessthebudda0424
There is good and bad about this app!
My school used this app to track grades, assignments, and homework. If i were to not go to school one day for many reasons i would need to log into RenWeb. You can log on to this same application on Google for FREE! But with the app you have to pay $5/month. I thought getting this app would be convenient because i wouldn’t have to log in every time. I WAS WRONG. You can’t even log in once for free. I am very disappointed in this app. I would much rather log in every time then pay for something that i am REQUIRED to have for school!Show lessNaomi_Reviews
Horrible just Horrible
Catholic schools in Brooklyn use this app for paying tuition, see grades homework etc. This app constantly logs you out, so many bugs, but yet I am forced to use it. Yes granted you can use the free version on your pc, but parents don’t have the time for that. If I am paying for a product it should work. If schools districts are using this for homework and grades, etc my kids should be able to log in on their phones with out issue. It’s unbelievable how this company gets away with this. There are so many other vendors that can supply this information, but yet we are forced to use a subpar company.
Anyone who aid the $5 should get a refund and a free year of service. Can’t wait to drop this facts thing next year when my kid goes to hs.Show lessJustin's Mama
It’s Even Worse than RenWeb
Surprisingly FACTS found away to make an app worse than RenWeb. While they cleaned up some of the style, it is very poorly organized and has a $5 monthly subscription for what used to be free and better. It cuts off on home work and lesson plans after a certain number of letters, so for anything after the set limit you will have to lookup on the website. You have to resign in every week or so and is so clanky. The pages take forever and some to load. It is basically a web page with horrible organization. A truly terrible relaunch of the app. Unfortunately, Apple does not allow for a zero star review, therefore I am forced against will to give this app one star which it doesn’t even deserve.Show lessCManisboss
RIDICULOUS to add a charge for an app that hasn’t EVER worked
This app errors out 90% of the time or just spins and never pulls the information up. On the rare occasion that it does “work” it will show me one child’s picture but have another’s grades or behavior under them. It was bad enough that it was free and did it and it’s the only way out school communicates but to add a $5 surcharge per family per year and still have it not work is even worse - especially considering the school pays to use the software. Get your act together and fix this stuff. In todays day and age tech not working like this is unacceptable.Show lessdmiller214
Decline in quality
This app has continuous and incessantly decreased in quality with almost every update. With every update something is broken trying to fix the previous buggy update. At least 2x a month I won’t be able to log in to check anything for days. This wouldn’t be as big of an issue if I wasn’t being logged out every time the app shuts. This app has seen a huge downgrade each update for the pass two years. All this wouldn’t be as big of an issue if it weren’t for the app being needed for school. I need the app to work as my homework is assigned through there.Show lessplasma spoon
Wrong things
the app randomly logs me out randomly a lot…
it’s so stupid! And they took away the artistic designs in the grades section. Used to if you had an A: it’ll be green. And a B: yellow and so on. But now they have it just black and white. Now, I don’t have the motivation to click on the app and check my grades. much less getting the grades needed to pass high school All because the colors are gone now 😭.
I’ve already spent hours and hours of time doing nothing except crying in my room. I’ve skipped all the after school activities I signed up for. The ones that I put effort into before the colors got taken away. It’s been a few days, and I don’t think anything will cure my eyes anymore.Show lesssparrow cade
Horrendous.
Being forced to use this for school and I can say as a student, this is the most awful frustrating app I have ever used in my entire life. It has thousands of updates but they never make the app better??? It’s so over complicated yet lacks so much at the same time, you have to try REALLY hard to make an app this awful. I’m just about convinced this app is made by people who only want to set kids and parents up for failure. Just take a look at your reviews and get it through your skull that this app is not in any way user friendly or even remotely convenient…Show lessAddisonleeb
