I’m sleeping
Response from developer
Hello jgccfgb - Thank you so much for your kind words! We’re glad to hear that the techniques you were introduced to in the program are proving helpful to you. We hope you continue to see improvements in your sleep. If we can ever be of help in the future, please email us at hello@sleepio.com. We’re always happy to assist!
Thanks
Response from developer
Hello Gamefanatik - Thank you so much for your kind words! We’re glad to hear that the techniques you were introduced to in the program are proving helpful to you. We hope you continue to see improvements in your sleep. If we can ever be of help in the future, please email us at hello@sleepio.com. We’re always happy to assist!
Can’t create account
Response from developer
Hello - Outside of the UK, access is typically provided by an employer's benefit/wellness package; however, there are methods to obtain a free account. Please write to us at hello@sleepio.com for more details
Session locked
This morning I noticed it was saying “ Resume session” I clicked and there was about 3 seconds left. I HAD already listened to the whole thing but it’s not registering as being complete which is probably why I can’t access part 3. Please unlock for me. I don’t want to wait another week. Thank you.
Response from developer
Hello Karipad - I’m sorry to hear about the trouble you have experienced. This can sometimes be caused by a cache and/or buffering issue - our team is aware and is looking into it. If you continue to have trouble please email us at hello@sleepio.com from the email address registered to your account. All the best - The Sleepio Team
Too many glitches
Response from developer
Hello Angie383 - I’m sorry to hear you experienced freezing issues. This is generally resolved by reinstalling the app. If you continue to have this issue please email us at hello@sleepio.com from the email address registered to your account so we can look into it. All the best - The Sleepio Team
Waste of time for the most part
Also it seems hellbent on assuming your sleep problems result from thinking about not falling sleep - which is clearly not the case for me - and no matter what answer you provide to its surveys, it will still hold that assumption, which is frustrating because it’s clearly not what I asked for.
Some of the techniques are useful but all of this could have been a 7-minute video really.
Response from developer
Hello DarthPaghius - I’m sorry to hear about the trouble you experienced. The Sleepio app does allow for resuming of Sessions but there are some external factors that can lead to a loss of this function. If you continue to have trouble please email us at hello@sleepio.com from the email address registered on your account so that we can look into the issue.
App stops playing when phone screen shuts off
Response from developer
Hello ULTRA2010 - I’m sorry to hear about the trouble you have experienced. Our team is currently in the process of changing how the 'Sleep Now' feature functions with the Lock Screen. If you continue to have trouble please email us at hello@sleepio.com from the email registered on your account so we can look into your account directly. We're always glad to assist! All the best - The Sleepio Team
Completely unusable
Response from developer
Hello ctoo - Please note that the personal information is not stored if an account is not created afterwards. Outside of the UK, access is typically provided by an employer's benefit/wellness package; however, there are methods to obtain a free account. Please write to us at hello@sleepio.com for more details.
Literally changed my life
Response from developer
Hello SocialMathematics - Thank you so much for your kind words! We’re glad to hear that the techniques you were introduced to in the program are proving helpful to you. We hope you continue to see improvements in your sleep. If we can ever be of help in the future, please email us at hello@sleepio.com. We’re always happy to assist! Best wishes, The Sleepio Team.
