This app is an exercise in frustration. Navigation is not logical. PAL relies on its catchy product names which cause confusion as to what are until you’re familiar with them.
Worse, the app is not really ready for public consumption. It constantly asks for cookie approval virtually every screen. App display brightness seems to be independent of device screen brightness settings, but of course you can’t change the app’s brightness. Some screens are suddenly bright, then others go back to device display settings.
Logging in doesn’t seem to do anything. You still have to input flight bookings. I received a notice of flight change nearly 12 hours after receiving the email announcing the change. That led to time wasted trying to figure out what the change was, before realizing that the app’s notification was just extremely late.
I removed the app, it was so useless.
Developer Response
Hi, jotaeh. We truly understand your frustration and we sincerely apologize for the inconvenience that this has caused. Your feedback regarding our app and product names are duly noted and will be considered to enhance the user experience.
Additionally, we sincerely apologize for the flight disruption you've experienced. Our top priority is the safety and security of our passengers,If you need further help, please reach out through our help page: https://pal.my.site.com/s/. and sometimes unforeseen circumstances necessitate changes to flight schedules. We hope for your kind understanding on this.
We also understand how important it is to be able to view the changes on your flights as soon as possible and we're truly sorry if there was a delay in its reflection in our app. Rest assured, your reported experience will be forwarded to our partner departments for their attention and assessment.
We highly appreciate taking the time to let us know about your feedback. In the meantime, you may opt to use our website for your booking needs. If you need further help, please reach out through our help page: https://pal.my.site.com/s/. Thank you.App barely works. I try to log in, it says taking longer than the usual. I try to check in, it says taking longer than the usual. Never had so much issues with an airline app before. It’s taking so much of my time. Time that can be spent on other things. Don’t have issues like this with other airline apps
Developer Response
Hi, Cookz124. We’re sorry for any inconvenience you're experiencing with the app. Your feedback is important to us, as it helps us enhance the app for you.
Here are some troubleshooting steps you may try: restart your device or reinstall the app. If you need further assistance, please reach out through our help page: https://pal.my.site.com/s/.
Thank you.
The mobile boarding pass is not reliable specially when you have a connection. Better ger a paper version!
First time I tried using this app’s mobile boarding pass for my trip 8/1/24 trip itinerary DVO-PPS with connection in Mnl, thus Dvo to Mnl to Pps and thus two boarding passes, one for Dvo-Mnl and another boarding pass Mnl-PPS: the mobile boarding pass was only available in the app for my Dvo-Mnl leg of the itinerary, its no longer available in the app during the Mnl-Pps leg. The booking itinerary is already marked as “Past trip” and thus you can no longer access the boarding pass.
Developer Response
Hi, AmoKawDaan. Thank you for sharing your experience with the mobile boarding pass. We appreciate your feedback and understand how important it is for your journey to be seamless, especially when you have connecting flights. For future trips, we also recommend saving the screenshot of your boarding pass as a backup, just in case.
We’re continually working to improve our app’s functionality, and your input helps us make it better. Should you need any assistance with your future travels, we’re here to help: https://pal.my.site.com/! Safe travels, and we look forward to serving you again soon.I used to be able to use the app to book flights but now it won’t even open. Whenever I click the app it crashes and won’t open. The old version opens however won’t accept my credentials. I contacted support but all they can say is try a little bit later. I have been trying for more than a week now. So frustrated
Developer Response
Hi, Cutie Kikay. We’re sorry if you are experiencing some issues booking/managing your flights through our app. Your feedback helps us enhance the app for you.
You may also book/manage your flights through our website at www.philippineairlines.com. If you need further assistance, please reach out through our help page: https://pal.my.site.com/s/. Thank you!
All the reviews read about the same and all you get as a response is a canned message computer generated. What I glean is they don’t care about fixing or have no one competent to fix the bugs. I’m afraid to rely on PAL to book a load. Guess it’s time to take my business to another airline and travel with peace of mind. PAL boasts how much they have improved but couldn’t prove it by me
Developer Response
We're truly sorry if our responses have come across as impersonal, Kenworth. We assure you that we take our passengers' feedback seriously as it helps us enhance the app for you. We understand how frustrating these issues are and we apologize for any inconvenience caused. Rest assured, our dedicated team is working diligently to address
these bugs and ensure a smoother experience for all our passengers. If there are specific issues you'd like us to address, please feel free to reach out to us through our PAL Help Page. https://pal.my.site.com/s/ Thank you.I hate this app. I downloaded on both my phone and iPad in advance of an upcoming trip. I spent an hour trying to register as a user only to have the app fail for an unspecified reason each time. The app is not intuitive or easy to use. In my case, I couldn’t even register as a user.
I will fly this flight and not bother with mileage because I can’t believe an airline with an app this useless is going to be any fun to fly. Wish me luck. I’m going to need it.
Developer Response
Hi, Frog bottom82. For Mabuhay Miles enrollment, passwords must:
• Be 5 to 8 characters long
• Include at least 1 number
• Have at least 1 uppercase and 1 lowercase letter
• Include 1 special character
If your password meets these criteria and you're still encountering errors, contact our 24/7 chat for help: https://bit.ly/3V4FiCk.
Thank you.
I have the most recent version of this app on my iPhone 13 Pro (also has the latest iOS). However searching for flights to book always returns with error message like “something went wrong….”. Once error message window is closed, then some sort of Recovery window show up. I have tried to book trips many times during the past week, the app just didn’t work.
This is a classic example of losing business because attention to details is lacking
Developer Response
Hello, ScarletChan. We’re sorry if you experience some issues. We truly welcome your feedback as this helps us gauge the efficiency of our app.
To troubleshoot, try restarting your device and reinstalling the app. You may also reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk.
Thank you for your feedback with us.
Useless app. Tried multiple times to login on the app so that I can easily check in for my flight and get information. But it keeps saying “ unable to process at this time. Please try again later “
Developer Response
Hi, 5ToneCow. We apologize for the log-in issues you're encountering. Your feedback helps us enhance your online experience. Try restarting your device or reinstalling the app. Need more help? Our 24/7 chat is here to offer you assistance: https://bit.ly/3V4FiCk.I’ve flown a few times for travel and booked on the website and app. They want you to add any suffix to your name in the same block as your first and middle name instead of having a separate drop down menu. I have flown twice with them with no issues other than extreme difficulty getting the app or the website to work. Today I checked in and was told the no suffix was an issue (kind of funny since it wasn’t an issue on the flight yesterday). I had to leave the terminal and go to ticketing and pay 1000 pesos to have the suffix added to my name on my ticket. They are too cheap to update their app or their website and have no problem charging the costumer to add to letters to the end of his name at check in.
Developer Response
Hi, Roscoe18z. We regret to learn of your reported experience. We truly welcome your feedback as this helps us gauge the efficiency of our app.
Please be advised that the name indicated on your ticket must be exactly the same as the name reflected in the ID presented. You may reach out to our 24/7 chat for further assistance with your booking concern: https://bit.ly/3V4FiCk.
Thank you for taking the time to share your feedback with us.
How can an app be so terribly designed? From creating an account to figuring out the parameters for a valid password, this whole app is a mess. Not to mention the fact that loading a future trip doesn’t even work sometimes. I do not recommend using this app ever as it might just be the worst app of all time. If you are flying on Philippine Airlines, GOOD LUCK!! 😂😂
Developer Response
Hi, San Pedro. We’re sorry if you experience some issues with our app. We understand that you are trying to manage your booking and register in our Mabuhay Miles Program. To troubleshoot, please try restarting your device and reinstalling the app. You may also reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk. Thank you for your understanding.
jotaeh
Cookz124
AmoKawDaan
Cutie Kikay
Frustrated PAL flyer
Frog bottom82
ScarletChan
5ToneCow
Roscoe18z
San Pedro Calungsod
