Philippine Airlines User Reviews

Philippine Airlines, Inc.

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Let us register on the website!

I have a flight in December and wanted to register as a “Mabuhay Miles” member just in case it could help make things easier (as well as for future travels). However, funnily enough, something as simple as signing up has made the process of preparing for a flight a lot more difficult than it is. I went to the website to enrol myself but was met with a page that told me to download the PhilippineAirlines app; seeing no other links or forms, I go to install said application. Incorrect DOB when I put in the right one, city of residence missing from the list, every password I attempt to make is invalid, and it responds so slow that I have to close-open the app as it’s the only way it loads quicker. It’s a hassle. Absolutely have no problems downloading an app, but if it’s what’s required to sign up and doesn’t even let you make your password, then until this problem is fixed, I think it should be an option for people to use the website instead of only having the app.

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ughyeahhibye

7 days ago

OTP

Never received OTP code

MarieYeo

12 days ago

HORRIBLE APP!!!

I was unable to complete the registration process because i encountered numerous issues like creating a password, city of residence missing from the scroll down list, entered information disappearing which resulted to repeating the entire process, etc. The IT team which created this app need to be fired. I haven’t even flown yet but already encountering problems. PAL can’t even get their app to work. Frustrating experience!

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RMike G

19 days ago

Response from developer

We truly regret to hear your frustration and disappointment in using our app, RMike G. We understand your concerns and assure you that we'll have your feedback forwarded to the relevant offices for their attention and service enhancement. Additionally, may we suggest to try restarting your device and reinstalling the app? For Mabuhay Miles enrollment, passwords must also be 5 to 8 characters long and must include at least 1 number, 1 uppercase letter, 1 lowercase letter and 1 special character. If you're still encountering errors, contact us through https://pal.my.site.com/s/ for help. Thank you.

Couldn’t even sign up

Usability of the app here is awful. My city wasn’t listed when adding an address and there are no password requirements so all it kept telling me was my password was invalid. Also stupid that I have to download an app to make an account and this can’t just be done on the website like every other service.

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iDom818

a month ago

Response from developer

Hi, iDom818. We understand your frustration and we sincerely apologize for any inconvenience that this has caused. We assure you that we'll have your feedback forwarded to the relevant offices for their attention and service enhancement. Regarding the Mabuhay Miles enrollment, the password must contain the following: -Minimum of five (5) and a maximum of eight (8) characters. -Must include one number. -Must contain at least 1 upper and 1 lower case for letters. -Must include one special character. If your password meets these criteria and you're still encountering errors, contact us through any of the platforms listed on our Contact Us page. https://pal.my.site.com/s/article/PAL-s-Global-Reservation-and-Customer-Support Thank you.

App kept closing

Every time after adding my upcoming trip, the app starts crashing. I have to delete the app and add again.

Maluski76

a month ago

Not working

App not working at all

Fanrnf

a month ago

All crashing

This app keeps crashing!

Louies_zahp

2 months ago

Response from developer

Hi, Louies_zahp. Thank you for your feedback on the app. It helps us enhance your experience. Please try restarting your device or reinstalling the app. For further assistance, our PAL Help Page is available here: https://pal.my.site.com/. We appreciate your input!

Cant use the app?

App keep on shutting down and does not even load. I have tried reinstalling but still having the same issue.

Chubbychop

2 months ago

Response from developer

Hi, Chubbychop. We’re sorry if you are experiencing some issues booking your flights through our app. Your feedback helps us enhance the app for you. You may also book your flights through our website at www.philippineairlines.com. If you need further assistance, our PAL Help Page is available here: https://pal.my.site.com/. Thank you for letting us know about the issue.

Worst airline App Ever!!!

This app is so useless. I bought my flight tickets in June through the website. Since my trip is coming up, I decided to download the app. First, I tried to set up an account and it would not let me get passed the set up password and it kept saying it was invalid. I read the bad reviews and saw that people had the same issues. The person responding to the bad reviews listed parameters to set up a valid password and I followed them. And still the App kept saying password is invalid. I gave up after 30 min. So, I just decided to look for my flight info. Another failure. It could not find my flight. This will be the only and last time I am going to use Philippine Airline. If their app does not even work to check in your flight or just a basic flight information, what other problem will arise flying with them. Wish me luck!

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HotSauceOnErrthang

2 months ago

Response from developer

Hello, HotSauceOnErrthang. We’re sorry to hear about the difficulties you’ve experienced with our app. Your feedback is invaluable and helps us enhance the app for all our users. In the meantime, you can manage your flights through our website at www.philippineairlines.com. If you need further assistance, our PAL Help Page is available here: https://pal.my.site.com/. Thank you for letting us know about the issue, and we appreciate your patience as we work to improve our services.

App Crashes all the time

App crashes all the time you open

Oz to ph

3 months ago

Response from developer

Hi, Oz to ph. Thank you for your feedback—it helps us improve our app. If you're experiencing any issues, try restarting your device or reinstalling the app. Our PAL Help Page is also available for further assistance: https://pal.my.site.com/. We appreciate your input!