It’s difficult at best using their app. It was about the 6th time I was able to book the flight. In this day and age I find it shocking the premiere airline of the PH has this difficult of an ap
Called customer service twice for issues when trying to buy tickets online and got hung up both times. Got the app and the app is just loading and loading and loading and nothing is processing and it does not even show my itinerary that I just purchased online under my new account I set up. This app is useless.
Developer Response
Hi, BMSLou. We apologize for the difficulty to get through our Reservations Hotline. We’re also sorry if you experience some issues with our app. We believe listening to our passengers is the best way for us to learn and improve our services.
To troubleshoot, try restarting your device and reinstalling the app. If the issue persists, you may reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk.
Thank you for taking time to share your feedback with us. Registration is a pain especially when you create your password. It won’t let me create an account, so I gave up and just used their website. Finally was able to sign in using the app. I tried looking for our upcoming trip so I can save it, but the app is taking so long to load it. I tried lots of times but didn’t work. This app is useless.
Developer Response
Hi, elrothiel. We are sorry to learn of your experience with our app. To troubleshoot, try restarting your device and reinstalling the app. If the issue persists, you may reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk. Thank you for your feedback.
Trying to set up account but it was a waste of time. It’s not letting me set my password. It keeps saying set a valid password and there’s no instructions on what kind of password or characters needed to set it. Don’t even try to download it. And when I try to go manage booking, it’s not working as well. It will just take you to the loading page.
Junk app.
Developer Response
Hi, PhilHawaiian. We are sorry to learn of your concern regarding the password creation for your account. Kindly note the following requirements in this regard:
-Minimum of five (5) and a maximum of eight (8) characters.
-Must include one number.
-Must contain at least 1 upper and 1 lower case for letters
-Must include one special character.
We also sincerely apologize for the unpleasant experience you had with our app when you were trying to manage your booking. To troubleshoot, try restarting your device and reinstalling the app. If the issue persists, you may reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk.
Thank you for your understanding.Manage Booking feature is totally broken. Inputting either your booking or ticket number puts you on an endless loading screen. The app is pretty much useless for my next flight.
Developer Response
Hi, ironicsupertonic. We’re sorry if you experience some issues with our app when you were trying to manage your booking. To troubleshoot, try restarting your device and reinstalling the app. If the issue persists, you may reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk. We'll do our best to help you on this matter. Thank you for your feedback.Creating a password did not work within the app. Any password was rejected w/o an explanation given what an acceptable password would be (length, special chars, etc)
The app required to select a home city from a list. That list is (naturally) incomplete.
It’s a very simple option to open in the app and you can’t even fix this. Just stop making Philippine Airlines App already so passengers can just go to the website instead and not worrying about setting up an account with the app.
Currently crashes every time you open it and try to use menu. Keeps your settings but when you book your flight Frequent Flyer number doesn’t show up on reservation. Has never worked well. Needs an upgrade desperately. Extremely frustrating to use.
Developer Response
Hi, wake up america 2020. We’re sorry if you experience some issues with our app. To troubleshoot, try restarting your device and reinstalling the app. If the issue persists, you may reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk. We'll do our best to help you on this matter. Thank you.Useless app since the updates from ios. No use at all. Once you open the app, it crashes after 7-10 seconds.
Needs faster and easier but working and doable
agheipeoc
BMSLou
elrothiel
PhilHawaiian
ironicsupertonic
dstevedd
site4soreice
wake up america 2020
tlee525
wildr23
