App crashing
Response from developer
Hi, Amberrbxo. We regret to hear that you're experiencing this with our app. We assure you that this issue was already brought to the attention of the relevant office. May we also know if you have already tried restarting your device and reinstalling the app? Please do not hesitate to reach out through our Help page if you need further assistance: https://pal.my.site.com/s/. Thank you.
App Down
Response from developer
Hi, itsAlvinCris. We hear your frustration with needing to close and reopen the PAL app to navigate. We apologize for this inconvenience. Our development team is actively working on improving app stability and navigation. In the meantime, you can still access and manage your flights seamlessly through our website: https://www.philippineairlines.com/. We appreciate your patience and feedback, which helps us enhance the app experience.
Classic example of “pwede na” mentality.
Worse, the app is not really ready for public consumption. It constantly asks for cookie approval virtually every screen. App display brightness seems to be independent of device screen brightness settings, but of course you can’t change the app’s brightness. Some screens are suddenly bright, then others go back to device display settings.
Logging in doesn’t seem to do anything. You still have to input flight bookings. I received a notice of flight change nearly 12 hours after receiving the email announcing the change. That led to time wasted trying to figure out what the change was, before realizing that the app’s notification was just extremely late.
I removed the app, it was so useless.
Response from developer
Hi, jotaeh. We truly understand your frustration and we sincerely apologize for the inconvenience that this has caused. Your feedback regarding our app and product names are duly noted and will be considered to enhance the user experience. Additionally, we sincerely apologize for the flight disruption you've experienced. Our top priority is the safety and security of our passengers,If you need further help, please reach out through our help page: https://pal.my.site.com/s/. and sometimes unforeseen circumstances necessitate changes to flight schedules. We hope for your kind understanding on this. We also understand how important it is to be able to view the changes on your flights as soon as possible and we're truly sorry if there was a delay in its reflection in our app. Rest assured, your reported experience will be forwarded to our partner departments for their attention and assessment. We highly appreciate taking the time to let us know about your feedback. In the meantime, you may opt to use our website for your booking needs. If you need further help, please reach out through our help page: https://pal.my.site.com/s/. Thank you.
Barely works
Response from developer
Hi, Cookz124. We’re sorry for any inconvenience you're experiencing with the app. Your feedback is important to us, as it helps us enhance the app for you. Here are some troubleshooting steps you may try: restart your device or reinstall the app. If you need further assistance, please reach out through our help page: https://pal.my.site.com/s/. Thank you.
Useless
Response from developer
Hi, GalisAso. Thank you for sharing your feedback. We truly appreciate it as it helps us gauge the efficiency of our app. To troubleshoot, try restarting your device and reinstalling the app. You may also reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk. Thank you for bringing this to our attention.
Do NOT this app’s Mobile Boarding Pass!
First time I tried using this app’s mobile boarding pass for my trip 8/1/24 trip itinerary DVO-PPS with connection in Mnl, thus Dvo to Mnl to Pps and thus two boarding passes, one for Dvo-Mnl and another boarding pass Mnl-PPS: the mobile boarding pass was only available in the app for my Dvo-Mnl leg of the itinerary, its no longer available in the app during the Mnl-Pps leg. The booking itinerary is already marked as “Past trip” and thus you can no longer access the boarding pass.
Response from developer
Hi, AmoKawDaan. Thank you for sharing your experience with the mobile boarding pass. We appreciate your feedback and understand how important it is for your journey to be seamless, especially when you have connecting flights. For future trips, we also recommend saving the screenshot of your boarding pass as a backup, just in case. We’re continually working to improve our app’s functionality, and your input helps us make it better. Should you need any assistance with your future travels, we’re here to help: https://pal.my.site.com/! Safe travels, and we look forward to serving you again soon.
App Still Crashing
Response from developer
Hi, Earl. We’re sorry for any inconvenience you're experiencing with the app. Your feedback is important to us, as it helps us enhance the app for you. Here are some troubleshooting steps you may try: restart your device or reinstall the app. If you need further assistance, please reach out through our help page: https://pal.my.site.com/s/. Thank you.
Cannot Access the App
I keep trying to open the App and it is not letting me through. The app is not opening and just keep closing! Please fix the app.
Response from developer
Hi, Julia_D89. We appreciate your feedback and understand the inconvenience you're experiencing. Your input is invaluable in helping us improve the efficiency of our app. Thank you for your patience and for sharing your experience with us.Please try restarting your device and reinstalling the app. For further assistance, kindly reach out to us via our PAL Help Page: https://pal.my.site.com/. Thank you for your patience and for sharing your experience with us.
app constantly crashes.
Response from developer
Hi, Johnnycomelatley. We’re sorry if you experience some issues. We truly welcome your feedback as this helps us gauge the efficiency of our app. In the meantime, please access our website at www.philippineairlines.com for managing/booking flights. If you need further assistance, please reach out through our help page: https://pal.my.site.com/s/. Thank you for letting us know about the issue.
App not working at all
Response from developer
Hi, Cutie Kikay. We’re sorry if you are experiencing some issues booking/managing your flights through our app. Your feedback helps us enhance the app for you. You may also book/manage your flights through our website at www.philippineairlines.com. If you need further assistance, please reach out through our help page: https://pal.my.site.com/s/. Thank you!
