Philippine Airlines User Reviews

Philippine Airlines, Inc.

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App not working at all

I used to be able to use the app to book flights but now it won’t even open. Whenever I click the app it crashes and won’t open. The old version opens however won’t accept my credentials. I contacted support but all they can say is try a little bit later. I have been trying for more than a week now. So frustrated

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Cutie Kikay

4 months ago

Response from developer

Hi, Cutie Kikay. We’re sorry if you are experiencing some issues booking/managing your flights through our app. Your feedback helps us enhance the app for you. You may also book/manage your flights through our website at www.philippineairlines.com. If you need further assistance, please reach out through our help page: https://pal.my.site.com/s/. Thank you!

Crashes on ios 17.5.1

Crash on opening, cannot even use the app

Yipyipee8888

5 months ago

Response from developer

Hi, Yipyipee8888! We’re sorry if you experience some issues. We truly welcome your feedback as this helps us gauge the efficiency of our app. To troubleshoot, try restarting your device and reinstalling the app. You may also reach out through our PAL Help Page for further assistance: https://pal.my.site.com/s/. Thank you for your feedback with us.

Kenworth Rick

All the reviews read about the same and all you get as a response is a canned message computer generated. What I glean is they don’t care about fixing or have no one competent to fix the bugs. I’m afraid to rely on PAL to book a load. Guess it’s time to take my business to another airline and travel with peace of mind. PAL boasts how much they have improved but couldn’t prove it by me

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Frustrated PAL flyer

5 months ago

Response from developer

We're truly sorry if our responses have come across as impersonal, Kenworth. We assure you that we take our passengers' feedback seriously as it helps us enhance the app for you. We understand how frustrating these issues are and we apologize for any inconvenience caused. Rest assured, our dedicated team is working diligently to address these bugs and ensure a smoother experience for all our passengers. If there are specific issues you'd like us to address, please feel free to reach out to us through our PAL Help Page. https://pal.my.site.com/s/ Thank you.

Really BAD App

Wont let me create new password-gorgot my password help; cannot create new registration; really poor app management

Blair Marc tee tee

5 months ago

Response from developer

Hi, Blair. Thank you for bringing this to our attention. For Mabuhay Miles enrollment, passwords must: • Be 5 to 8 characters long • Include at least 1 number • Have at least 1 uppercase and 1 lowercase letter • Include 1 special character If your password meets these criteria and you're still encountering errors, contact our 24/7 chat for help: https://bit.ly/3V4FiCk. Thank you.

Beware!

This app kept insisting that we still owed an outstanding balance for seats which neither we, or the airline, could remove despite them confirming that nothing was actually owed. Uninstalling and reinstalling app had no effect, the option to remove outstanding invoices just produced an error. Ended up uninstalling app and not bothering with it as definitely not reliable.

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Tallymanjohn

5 months ago

Response from developer

Hello, Tallymanjohn. We’re sorry for any inconvenience you're experiencing with the app. Your feedback is important to us, as it helps us enhance the app for you. If you need further assistance, our 24/7 chat can help: https://bit.ly/3V4FiCk. Thank you for letting us know about the issue.

Worst App Ever

I hate this app. I downloaded on both my phone and iPad in advance of an upcoming trip. I spent an hour trying to register as a user only to have the app fail for an unspecified reason each time. The app is not intuitive or easy to use. In my case, I couldn’t even register as a user.

I will fly this flight and not bother with mileage because I can’t believe an airline with an app this useless is going to be any fun to fly. Wish me luck. I’m going to need it.

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Frog bottom82

6 months ago

Response from developer

Hi, Frog bottom82. For Mabuhay Miles enrollment, passwords must: • Be 5 to 8 characters long • Include at least 1 number • Have at least 1 uppercase and 1 lowercase letter • Include 1 special character If your password meets these criteria and you're still encountering errors, contact our 24/7 chat for help: https://bit.ly/3V4FiCk. Thank you.

Disappointed

Another cheap airline that can’t find your booking after you enter all the booking details

King chales iii

6 months ago

Response from developer

Hi, King chales iii. We’re sorry if you experience some issues. We truly welcome your feedback as this helps us gauge the efficiency of our app. To troubleshoot, try restarting your device and reinstalling the app. You may also reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk. Thank you for your feedback with us.

Unable to book trip

I have the most recent version of this app on my iPhone 13 Pro (also has the latest iOS). However searching for flights to book always returns with error message like “something went wrong….”. Once error message window is closed, then some sort of Recovery window show up. I have tried to book trips many times during the past week, the app just didn’t work.

This is a classic example of losing business because attention to details is lacking

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ScarletChan

7 months ago

Response from developer

Hello, ScarletChan. We’re sorry if you experience some issues. We truly welcome your feedback as this helps us gauge the efficiency of our app.   To troubleshoot, try restarting your device and reinstalling the app. You may also reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk.   Thank you for your feedback with us.

No available seats left notification

PAL website displays available seats left whereas the app doesn’t.

Strbucks customer

8 months ago

Response from developer

Hi, Strbucks customer. Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. We're currently looking into the issue with the app not displaying available seats. In the meantime, you can check seat availability on our website. If you encounter any further issues or need assistance, our 24/7 chat can help: https://bit.ly/3V4FiCk. We appreciate your understanding.

20 minutes to change password

Too hassle to change password. They have more difficulty than a bank’s change password feature.

Food on flight is like plastic. I think I’ll get sick and carcinogens from the plastic taste!

seven.deadly.sins

8 months ago

Response from developer

Hi, seven.deadly.sins. We apologize for any difficulty you're experiencing in changing your password through our app. For Mabuhay Miles enrollment, passwords must meet the following criteria: - Be 5 to 8 characters long - Include at least 1 number - Have at least 1 uppercase and 1 lowercase letter - Include 1 special character If your password meets these criteria and you're still encountering errors, please contact our 24/7 chat for assistance: https://bit.ly/3V4FiCk. Thank you for your feedback about the inflight meal. We take all comments seriously and apologize if it wasn't what you expected. We want to assure you that our catering partners adhere to strict quality and preparation standards. To ensure this continues, we're working closely with them to investigate this matter. We're also committed to reviewing our menu selections to create a more enjoyable inflight dining experience for all our passengers. Thank you.