Very easy to book tickets for me and my husband. No issues whatsoever. They are already good but still looking for more ways to improve for their clients advantage.
Developer Response
Hello, Jiggerson21. We are delighted to know of your positive feedback. We are committed to delivering the best experience for our passengers. Thank you, and we hope for your continued valuable support in our flag carrier. ❤✈As a UX designer, I know this app needs significant improvements. It keeps asking me to enter a password, and when I do, it tells me it’s invalid. I tried many ways to follow the standards of a password needed. But it wouldn’t tell me what I was doing wrong. I need to empathize with the importance of using UX and UI when creating an app.
Developer Response
Hi, Bonjourkitsune. We apologize for the error you experienced with our app in creating a password. For Mabuhay Miles enrollment, your password must contain the following:
-Minimum of five (5) and a maximum of eight (8) characters.
-Must include one number.
-Must contain at least 1 upper and 1 lower case for letters.
-Must include one special character.
If your password follows the said requirements and you're still encountering error prompts, you may reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk. Thank you.
App keeps crashing and freezing. Still better to use the web portal even though that is bad too. Inline with what is expected sadly with this airline.
Developer Response
Hello, ats5959. We’re sorry if you experience some issues with our app. To troubleshoot, try restarting your device and reinstalling the app. If the issue persists, you may reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk. We'll do our best to help you with your booking needs. Thank you for your understanding.I’m a super frequent flyer and PAL app has had issues in the past but they keep on improving. Most recent booking process went smooth with no issues.
Developer Response
Hi, Travel Monkey 2. We are delighted to know of your positive feedback with our app when you booked your flight with us. We are committed to delivering the best experience for our passengers. We hope for your continued valuable support in our flag carrier. Thank you, and we look forward to seeing you on board soon. ❤✈You don't have the ability to go back to the prior page of you want to edit or revise any of your entry. You have to go back all over again and start a new search.
Needs big time we site improvement. Please have one of your bosses try to book his own flight so he/she can see on his own
Developer Response
Hello, BikayG. We apologize for the experience you encountered with our app. Please be assured that we are dedicated to enhancing the user experience with every update.
You may reach out to our 24/7 chat for further assistance with your booking: https://bit.ly/3V4FiCk.
We appreciate your feedback as it allows us to assess the efficiency of our service. Thank you for taking the time to provide us with your valuable feedback.Its a waste of time… keeps going back to fill in because it wont let you enter the info its asking, have to do it how msny times… and ehen you finally get to the password, keeps asking to put valid password… had tried changing it trying to put Capital letter and even special character. I dont know what kind of valid password they ate asking, it would be nice if it says, PAL you are just wasting my time… Delete the APP already if it cannot be fixed. Mabuhay???
Developer Response
Hi, Apriltwins. We are sorry to learn of this. For Mabuhay Miles enrollment, your password must contain the following:
-Minimum of five (5) and a maximum of eight (8) characters.
-Must include one number.
-Must contain at least 1 upper and 1 lower case for letters.
-Must include one special character.
If your password follows the said requirements and you're still encountering error prompts, you may reach out to our 24/7 chat: https://bit.ly/3V4FiCk. Our agents are readily available to assist you.
Thank you for your feedback.Tried setting up password several times. Kept giving me error but won't say what the error was. Star to rate - ZERO! 😡
Does not tell you what the rules are for password creation. I was attempting to register and the app would not accept any of my passwords. Even worse there was no message alerting me to what was a “correct” or “legal” password. Worst travel app ever!
Amazing that this issue is still happening since December! Can’t register and set a password. Infuriating and quite concerning.
This app is impossible! Like all the other reviews, you cannot get past the registration portion. I have set up the password all different ways: simple name, with numbers, no numbers, other characters… c’mon seriously?!?
Jiggerson21
Bonjourkitsune
ats5959
Travel Monkey 2
BikayG
Apriltwins
Dexter SH
Gthangz
benjaminchodroff
Cesfran
