Philippine Airlines User Reviews

Philippine Airlines, Inc.

Top reviews

Most RecentHighest RatedLowest Rated

Unable to log in

Useless app. Tried multiple times to login on the app so that I can easily check in for my flight and get information. But it keeps saying “ unable to process at this time. Please try again later “

5ToneCow

9 months ago

Response from developer

Hi, 5ToneCow. We apologize for the log-in issues you're encountering. Your feedback helps us enhance your online experience. Try restarting your device or reinstalling the app. Need more help? Our 24/7 chat is here to offer you assistance: https://bit.ly/3V4FiCk.

Terrible app and terrible website for a terrible airline

I’ve flown a few times for travel and booked on the website and app. They want you to add any suffix to your name in the same block as your first and middle name instead of having a separate drop down menu. I have flown twice with them with no issues other than extreme difficulty getting the app or the website to work. Today I checked in and was told the no suffix was an issue (kind of funny since it wasn’t an issue on the flight yesterday). I had to leave the terminal and go to ticketing and pay 1000 pesos to have the suffix added to my name on my ticket. They are too cheap to update their app or their website and have no problem charging the costumer to add to letters to the end of his name at check in.

Show less

Roscoe18z

9 months ago

Response from developer

Hi, Roscoe18z. We regret to learn of your reported experience. We truly welcome your feedback as this helps us gauge the efficiency of our app. Please be advised that the name indicated on your ticket must be exactly the same as the name reflected in the ID presented. You may reach out to our 24/7 chat for further assistance with your booking concern: https://bit.ly/3V4FiCk. Thank you for taking the time to share your feedback with us.

Horrible!

How can an app be so terribly designed? From creating an account to figuring out the parameters for a valid password, this whole app is a mess. Not to mention the fact that loading a future trip doesn’t even work sometimes. I do not recommend using this app ever as it might just be the worst app of all time. If you are flying on Philippine Airlines, GOOD LUCK!! 😂😂

Show less

San Pedro Calungsod

9 months ago

Response from developer

Hi, San Pedro. We’re sorry if you experience some issues with our app. We understand that you are trying to manage your booking and register in our Mabuhay Miles Program. To troubleshoot, please try restarting your device and reinstalling the app. You may also reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk. Thank you for your understanding.

Useless App

Just like the other reviews- this app is useless. No ability to manage bookings, takes time to load. Disappointing; not at par with other airlines app.

Sunlifeuser1

10 months ago

Response from developer

Hello, Sunlifeuser1. We’re sorry if you experience some issues. We truly welcome your feedback as this helps us gauge the efficiency of our app.   To troubleshoot, try restarting your device and reinstalling the app. You may also reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk.   Thank you for your feedback with us.

Doesn’t work.

App not workinh when tried to register

Jo2ZN

10 months ago

Response from developer

Hello, Jo2ZN. We regret to learn of your concern. For Mabuhay Miles enrollment, the password must contain the following: -Minimum of five (5) and a maximum of eight (8) characters. -Must include one number. -Must contain at least 1 upper and 1 lower case for letters. -Must include one special character.   If your password follows the said requirements and you're still encountering error prompts, you may reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk.

Not user friendly

It’s difficult at best using their app. It was about the 6th time I was able to book the flight. In this day and age I find it shocking the premiere airline of the PH has this difficult of an ap

agheipeoc

10 months ago

😢

Hindi po maka pag add ng trips

@24oras

10 months ago

Response from developer

Hello, @24oras. We’re sorry for any inconvenience you're experiencing with the app. Your feedback is important to us, as it helps us enhance the app for you. Here are some troubleshooting steps you may try: restart your device or reinstall the app. If you need further assistance, our 24/7 chat can help: https://bit.ly/3V4FiCk. Thank you for letting us know about the issue.

Please fix the bugs

Bugs noted from previous reviews still exist, e.g. cannot add a trip, it just hangs. Please fix or remove this app from the AppStore if there is no intention to support it.

AllNamesAreTakenSerouksly

10 months ago

Response from developer

Hello, AllNamesAreTakenSerouksly. We apologize for the inconvenience. We truly welcome your feedback as this helps us gauge the efficiency of our app.   Please ensure to install the latest version of the app. You may also reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk.   Thank you for taking the time to share your feedback with us.

Just terrible!!

Called customer service twice for issues when trying to buy tickets online and got hung up both times. Got the app and the app is just loading and loading and loading and nothing is processing and it does not even show my itinerary that I just purchased online under my new account I set up. This app is useless.

Show less

BMSLou

a year ago

Response from developer

Hi, BMSLou. We apologize for the difficulty to get through our Reservations Hotline. We’re also sorry if you experience some issues with our app. We believe listening to our passengers is the best way for us to learn and improve our services. To troubleshoot, try restarting your device and reinstalling the app. If the issue persists, you may reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk. Thank you for taking time to share your feedback with us.

Cannot even register

This app gives you that terrifying feeling that Philippines Airline invest in maintenance engineering expertise like it does with software engineering expertise. It is a functionally useless app!

swwoody

a year ago

Response from developer

Hello, swwoody. Thank you for letting us know about the issue. Your input helps us improve the app's efficiency. For the best experience, make sure you're using the latest version of the app. If you need further help, our 24/7 chat is available: https://bit.ly/3V4FiCk. We appreciate your feedback.