Can’t setup password for app
I can’t get past creating a password. It just tells me something wrong with what I’m trying to use but doesn’t tell you what’s wrong making it impossible to register or create a login. I gave up after an hour of spinning my wheels.
The website isn’t any better.Edleen E.
Developer Response
Hello, Edleen. We are sorry to learn of this. For Mabuhay Miles enrollment, the password must contain the following: -Minimum of five (5) and a maximum of eight (8) characters. -Must include one number. -Must contain at least 1 upper and 1 lower case for letters. -Must include one special character. You may also reach out to our 24/7 chat: https://bit.ly/3V4FiCk. Thank you.Cannot login app, but can login on webpage
Using same login info, I cannot log into app but can log into webpage browserhello im jo
You have a number of usability issues
Just a couple of issues
- when searching for city of residence, you don’t provide a number of cities or options to type it in. You recommend searching again.
- Password creation doesn’t explicitly tell you what the problem is. Not enough characters? No special characters? It’s a guessing game to what is a valid password. I couldn’t get past that form.Corgi in Campbell
Developer Response
Hello, Corgi. We regret to learn of your concerns. For Mabuhay Miles enrollment, the password must contain the following: -Minimum of five (5) and a maximum of eight (8) characters. -Must include one number. -Must contain at least 1 upper and 1 lower case for letters. -Must include one special character. You may reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk. Thank you.app needs improvement
even after updating and reinstalling the app it still keep freezing and crashing!not user friendy coz of these reasons!so frustrating to useLyane08
Worst airline app there is.
If I could zero star this app I would. I got logged out and when I tried to log back in, I am told my login credentials are incorrect and you cannot reset password without a member code that was never received.DaveMalv
Susmaryosep
This app is garbagesussssmaryoseppp
Lousy
It’s a shame that a national carrier has such a lousy app and website.just one....
Can’t Log-in to My Trips
I can’t get past Terms and Conditions. I checked the accept checkbox and press Continue but nothing happens. But works if you continue as guest. It doesn’t save my trips. Check-in is not working.silentue
Not user friendly
Will not accept user ID even though it asks to enter either user ID or email. Good luck putting your date of birth—- you will have to go back through all the months and years if you are older.ggenciana
Developer Response
Hello, ggenciana. We are sorry to learn of your concerns regarding our app. To troubleshoot, try restarting your device and reinstalling the app. For further assistance, you may reach out to our 24/7 chat: https://bit.ly/3V4FiCk. Our agents are readily available to assist you. Thank you for your feedback.Faulty
I am trying to add a trip but as soon as I type in the ticket no or the booking ref, the app just froze. UselessZurc89
