Philippine Airlines User Reviews

Philippine Airlines, Inc.

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Easy Operation

Fantastic , so easy to use and get thru the questions without have to keep on going back time after time 10/10 Thank you

StephenTC

2 years ago

Response from developer

Hi, StephenTC! Thank you very much for your 5-star review! We are delighted to know of your positive feedback regarding our app. We are committed to delivering the best experience for our passengers. We hope for your continued valuable support in our flag carrier.

Can’t set a password

I tried many times to create a password..no instructions on how to create a password..it just says invalid password.. keep on guessing what is a valid password…so frustrating

jfkfnalkh

2 years ago

Apps need an update

You cant add your trip is just keep loading. Apps need an update or upgrades.

rojohn28

2 years ago

Response from developer

Hello, rojohn28. Thank you for letting us know about the issue. Your input helps us improve the app's efficiency. For the best experience, make sure you're using the latest version of the app. If you need further help, our 24/7 chat is available: https://bit.ly/3V4FiCk. We appreciate your feedback.

Useless

Most useless app ever! Does nothing. No real time info for flights status, doesn’t show gate number, very limited. Not even worth a free download!

zfjhd CB jg

2 years ago

Won’t let me set a password

I am currently traveling Southeast Asia. I saw a flight that included Philippines airlines. So I decided to set up an account with them and book directly. I went to register and filled out all the information but it would not let me set a password. It kept telling “set an approved password” after trying for 5 minutes I finally became frustrated and simply gave up. Also they ask way to many redundant questions. Quite possibly the most complicated registration I have ever done with an airline. What a pity

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Jeffjcrooks

2 years ago

Response from developer

Hi, Jeffjcrooks. We regret to learn of your concern. For Mabuhay Miles enrollment, the password must contain the following: -Minimum of five (5) and a maximum of eight (8) characters. -Must include one number. -Must contain at least 1 upper and 1 lower case for letters. -Must include one special character. If your password follows the said requirements and you're still encountering error prompts, you may reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk. Thank you.

Can’t setup password for app

I can’t get past creating a password. It just tells me something wrong with what I’m trying to use but doesn’t tell you what’s wrong making it impossible to register or create a login. I gave up after an hour of spinning my wheels.

The website isn’t any better.

Edleen E.

2 years ago

Response from developer

Hello, Edleen. We are sorry to learn of this. For Mabuhay Miles enrollment, the password must contain the following: -Minimum of five (5) and a maximum of eight (8) characters. -Must include one number. -Must contain at least 1 upper and 1 lower case for letters. -Must include one special character. You may also reach out to our 24/7 chat: https://bit.ly/3V4FiCk. Thank you.

Cannot login app, but can login on webpage

Using same login info, I cannot log into app but can log into webpage browser

hello im jo

2 years ago

You have a number of usability issues

Just a couple of issues

- when searching for city of residence, you don’t provide a number of cities or options to type it in. You recommend searching again.

- Password creation doesn’t explicitly tell you what the problem is. Not enough characters? No special characters? It’s a guessing game to what is a valid password. I couldn’t get past that form.

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Corgi in Campbell

2 years ago

Response from developer

Hello, Corgi. We regret to learn of your concerns. For Mabuhay Miles enrollment, the password must contain the following: -Minimum of five (5) and a maximum of eight (8) characters. -Must include one number. -Must contain at least 1 upper and 1 lower case for letters. -Must include one special character. You may reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk. Thank you.

app needs improvement

even after updating and reinstalling the app it still keep freezing and crashing!not user friendy coz of these reasons!so frustrating to use

Lyane08

2 years ago

Worst airline app there is.

If I could zero star this app I would. I got logged out and when I tried to log back in, I am told my login credentials are incorrect and you cannot reset password without a member code that was never received.

DaveMalv