I don’t use fast food apps because they either require that you create an account, they are difficult to use or both. But when I wanted to treat a family member in another state to KFC for dinner, I downloaded the app just for the heck of it but with a little hope. I was stunned at how easy it was to navigate as a guest, find the restaurant where the family member left, schedule an order for the day and time that was desired, and check out. There are other apps I’ve enjoyed, but this one was so awesome it’s the first time I’m leaving an app review! Thanks KFC!
My wife and I attempted to use this app in Collierville,TN and though we paid online and had a receipt and and email the restaurant said they had no record of the purchase even when shown the documentation. They wouldn’t honor anything and we got no food. We had to get a refund from KFC by calling customer service. Another time we used it in Hot Springs, AR. I presented the receipt and confirming email and even though it had been 45 minute since we ordered the food, and the designated time to pick the food up was correct, I was told they hadn’t even started on the order. It wound up taking longer to get the food than if I had just walked in. I give up!!! Done!!! I’ve been eating KFC my whole life (I’m 61) but I’m done with them for good!!
I bought the chicken sandwich lunch combo on the app, and it said I could walk in and pick it up, but when I got to the KFC, they had a sign that said they weren’t allowing anybody inside (this is noon, not late night). So I try calling FOUR times and no one picked up, so I finally decided to walk through the drive through—did I mention I don’t own a car? But no one responded. I’ve contacted support, with no response whatsoever. Now quite the stupid automated response “please contact support”, when I already freaking tried.
EDIT: finally got a response, after posting this review, saying that I would get refund.
what are KFC at 9900 block of E. Washington St. in Indianapolis the chicken was raw. The skin was uncooked and most of it missing missing.
I was so hungry I returned to the store to see if I can get the chicken replaced and it was replaced with what looked like normal chicken. However, when I got home I realized it was only brown on the top part and it was sitting in so much grease. It was an edible the chicken look like it had been refried and I was short a piece of chicken and the replacement
This has got to be the worst KFC ever I can’t believe when I went to return the chicken I was advised it’s delivery only after stressing that my chicken wasn’t done the young lady was happy to let me trade it off. However, when I got home, this chicken was just the same undone, greasy and an not edible I would’ve returned and requested my money back however, they close at 11 and it was about a 15 minute drive maybe 20 to get back to the store KFC if you have a hard at all if you want your customers to come back please replace my mail. My name is Antoinette and I’m gonna unsatisfied customer. Thank you so much.
Hi, I made a purchase on this app and got to the store and the store stated that they didn’t even have the product there. Not only did they refuse to refund my money, I was not given any other options on how to receive a full refund. I waited the few days thinking I’d get a refund from the app and that time came and went. Still NO REFUND. The local store said their manager was contacting someone to let them know that there was basically false advertising as their store did not have the item I ordered. So why did the app let it go thru in the first place is my curiosity? I would love to delete this app, but I would prefer my money back ASAP, respectfully…
Why not bring back the hot wings that you had back in 2005 I’m not talking about this Louisiana hot wings . It seems like you don’t want to have available the things that you have done away with. Your chicken is overpriced and way to greasy, the last time we thought we would give it a try again there was a good 1/2 inch of grease in the bottom of the bucket which is not good. And for the price we had to pay we could go to Golden Corral and get chicken that isn’t greasy and the potatoes taste like real potatoes, plus we can have steak. fish and anything else you want for a lesser price.
No rewards. Annoying payment methods. No time saved if ordered at busy time or when lobby closes. Almost 0 point in using the app at all compared to just going to the store and ordering. Just takes up space on your phone for no reason.
Doesn’t even remember your login then sometimes fails to login after putting in your correct info. Genuinely wondering if the rest of the reviews are fake because this is by far and away the worst and most worthless fast food app. My local chicken place has a better app than this.
Unlike every other fast food app, with this one you cannot pick up in the drive thru. You have to go inside and grab from a pickup spot. This means they prepare it as soon as you order or presumably in time for a predetermined pickup time … which doesn’t allow for delays in getting there so your food sits there getting cold until you can get there to pick it up. With other apps they will prepare as soon as they know you are there to pick up so it’s hot and fresh. Also… there is no indication that the free bucket promotion has been applied for downloading and using the app.
I think it’s time for KFC to step up its game. We pick up food there almost every Sunday. We have noticed that the quality of the food has gone down considerably. The tenders are very small, and seem to be getting smaller. The chicken pieces are so breaded that you can actually stack up the breading after removing it from the chicken. A new Chik-fil-a has opened down the road, and KFC May start feeling the competition. Not on Sunday, but I think we will get chicken from somewhere else on Sunday from now on.
🥶
I was sevinteen wen i ferst went to sanford and sons barbie Q, dey had my faverit kups,$
L
Thanks fore letin me shar this hartbraking moment, thrie yeers later papa did kum home from getin them cigaretes: itz a smal werld
Edit: I sincerely apologize for this rude piece of junk arbitration, which should not have ever made it's way to the Apple App Store. I understand the KFC page is to be taken incredibly seriously, and if it were not for me having 17 strokes last night, in my dream, I would have never imagined leaving this review. If we were on tiktok, I may have called it my 'alter'-native rock personality
(☞ ͡° ͜ʖ ͡°)☞ GOT YA!
Stay Crispy gypsee!
-Nikki Minge, king of rappers. See yall in 2002! ☠︎︎☢︎︎⚠︎︎☜︎𖠌☞︎☕︎︎
rfgghub
Deck Boater
Arthur Aleksei
TJ Want real chicken
Eric's Sunshine_89
imsusiegirl
Brecktaylor
Lkkitt
ablondie1
teamcaffeine
