This app is as worthless as the day is long. Not a single coupon, deal or even incentive to use the stupid thing. You folks realize you are probably THE LAST fast food company that’s so greedy you can’t even bother to show the customers who floated you through a *pandemic* a modicum of appreciation??? You disgust me. You’re like the banks we bailed out back in 2008; we bailed them out and they thanked us with foreclosures and higher interest rates, subprime mortgages and enough tears to fill an entire ocean…
Your “chicken” is garbage and what you put those poor birds through from birth to death is something every one of your smarmy higher ups should be forced to suffer…. I hear it’s more delicious and cost effective to breed two chickens together that should never breed, just so you can slaughter them at 13 weeks even though many die from suffering to death after their big fat legs break under their weight. I wish that fate would return to the humans who impose that on those poor birds, you vile and soulless cuckolds.
I’ve had the app for some time and always found it annoying because you always have to log in(while driving) and many of the store lobbies are closed and you have to wait in the drive thru line to get your order anyway. I am now done with the app after KFC took my order for a chicken sandwich and hit my credit card, but when I got to the store a few minutes later, they were out of chicken sandwiches and would not refund my money.“you need to get that from corporate”. KFC app does not know inventory at the store level but will take your money anyway. THIEVES!
The app is trouble-free, but I really can’t see the advantage of using it because unlike every other fast food app, KFC doesn’t issue rewards points. There’s no accumulating incentives for using the app, whereas competitors like Popeyes give you points each time you use theirs, so I tend to go there instead and enjoy the free food and drinks I earn from them instead of KFC.
So this app generally works for me and I can place orders without issue. However, there’s a glitch with the locations. Whenever I travel around NYC (where I live), after ordering online at a location, it suddenly says afterwards “online ordering currently unavailable”. KFC I hope you’re not trying to make me place the order in person because I want to save time and get on with my day but you want to slow things down for me. Can you fix this “online ordering currently unavailable” glitch? It’s annoying and stupid and it makes me not want to use this app altogether.
We have had KFC in our town for decades and I've never had a problem with an order using the drive thru.
I've used delivery a few times, with great success, but last night when they handed my delivery order to Door Dash they handed off all responsibility for my order. The Dasher never showed up. Never responded to my texts. So I got in the car and drove over and bought our dinner. Again.
Today the contractor that handles KFC customer care said they investigated and basically called me a liar. No refund for the customer that bought two dinners and only got one.
Don't have a freaking app if you have to job out delivery and farming out customer care. It's a original recipe for destroying your company image.
Sad but true.
Colonel Sanders is turning over in his grave I’m sure because of the way this food establishment has gone downhill. The chicken pieces are ridiculously small and have very little taste. The sides are pitiful. Biscuits are cold and hard. The service is terrible. Very unfriendly and seem to not care. This was a revisit from 6 or so months ago when it was just as bad. We were trying to give them another chance thinking it couldn’t be as bad, well we were wrong!! IT WAS WORSE! We won’t go back. The prices were terrible also. We ordered the 8 piece bucket meal ( carry-out) thinking we’d have enough for next day also. Ha! We didn’t have enough meat on those eight pieces for one meal for the two of us. It was unbelievable! How can they continue in business like this? I’ve loved KFC since I was a little girl and have eaten at many different ones all over the US! This one is a bad example. I sincerely hope they correct the problems and get better chicken cuts and workers. If not, I hope it is closed in respect to Colonel Sanders.
I had an error with my order, which was not the fault of the app but whenever I try to reach out through the app to customer service, it was difficult to get a hold of a live agent. In the chat box, I was unable to respond to the agent because the space where I was meant to type did not reappear. The agent assumed that I was ignoring them and closed the chat without me being able to speak with them.
I had a craving for KFC I haven't been in awhile so i go buy my family KFC on Moffett Road I ordered on the app then went to pick it up the employees wasn't nice then they told me they didn't even get my order but then they told me to wait and see if they get it so I waited there for 40 minutes i had to wait because they already took the money then I finally get it and go home by the time i get home it's not even edible it's so greasy no crisp nothing like KFC is supposed to look like so I spent a lot of money on food that can't even be consumed horrible food and service I won't be going back if I could give 0 stars I would
In the app it said that there are two stores open around my area around 10pm. Started online order so when I get there I only have to pick it up. The app confirmed my order and gave me a pick up time and charges my card. I go there and store was closed. So I ordered again at the other store the app was saying was still open and same thing, store was also closed. So now I got two charges on my credit card which I assumed will not post, but I was wrong cause I got two charges that posted. Now, Im having a hard time contacting KFC for a refund. Might just do a refund from my credit card if possible.
Let me start off by saying if I could give no stars I would. I am very disappointed by the app. They have KFC and Taco Bell combined at center location but those locations won’t show up on the app. The only location they show are another city away. It does show the KFC in my location if I zoom in on the app but can’t click on it. This is my second time redownloading the app to see if it’s changed but it hasn’t not. The app has deals I would like to get but don’t get the chance too. So once again I will be deleting it again!!
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