I will place an order. It will say, for instance, the the order should be ready for pickup at 6:30. Come to find out that the order is not “on the screen” until 6:30. It is as if I just placed the order. The store should be notified and working on it so that when I show up at 6:30 to pick it up, it’s ready. It’s not that they are busy, it is that they don’t know about it unless they go looking for it.
I had to say that my experience was definitely bad from downloading the app to picking up my order.
I placed an order, it showed estimated pick up time, I gave another extra 10 minutes and went to pick up. Order was not ready in the tray. After a while, they handed me the order, I tried to look for my name but employee just gave it like she knew its mine. I stepped back, checked it and it was someone else’s order. I gave it back and waited. In the app, the ETA kept moving further. And later they got my order but were about to hand it over to a different customer, I had to step in and get mine. The interesting part with the app is, it still kept moving my order estimated time pick up further and further even next day like my order hasn’t been picked up yet.
So I decided to delete the app because it’s better to just go in person and order.
Overall I highly recommend this service but however it gets extremely annoying trying to place a order for delivery, where you put all details that are required to place said delivery and if you use a card to pay which I do input all that too but for some reason even after that it still won’t let me place the delivery, pls fix this problem it really ruins the app to work for delivery in my opinion.
We ordered hours ahead with the app but when we got the food home we realized we were given only half the order. A simple solution would be to call the restaurant, report the error and then go back and pick up the food we paid for. Nope, was told I’d need to get a refund through the app and reorder- even though they could see a mistake was made.
It took almost an hour to handle the refund process through the app- which I won’t get for 3-7 business days. We didn’t bother reordering.
The manager abruptly started shouting at us to leave they were closed really very rude talked down to us my partner was offended I assume he had a terrible night I hope each and every night is just awful for him the poor guy sounded very offensive language spewed from his filthy mouth. My partner was going to curse back to him but I waved her down and responded we need to take the high road. Worst experience here ever. This happened on Friday night about 10:09 pm close at 10:30 pm apparently they ran out of food a truck was unloading in the parking lot as we were trying to order an 8 piece meat only order the attendant was talking to us and the managed just came up and started acting unprofessional that were closed and to get lost in so many choice words. Terrible customer service I hood he gets fired.
This is for the consumers and the developer. I don’t usually write reviews but this app deserves zero stars.
It sometimes crashes when adding items to bag and other times when checking out.
This app will take your money and reschedule your pickup after you pay.
If you add a third item the app changes your pickup time 20 minutes after the time you scheduled your order pickup. This 20 minutes occurs when adding a third item to bag. It can even be an order of fries. The 20 minutes is added no matter how far in advance you schedule your pickup. I placed an order at 2 p.m. to be scheduled for pickup at 5 p.m. The app changed my pickup time to 5:20 AFTER I paid for my order. If a three hour heads up isn’t enough of a heads up for a fast food order please tell me how much in advance I need to place it. I couldn’t cancel the order in the app either.
I placed two orders from locations only 3.5 miles away from home. Shortly after placing each order I received a notification saying "Oops, we could not process your order so we canceled it". After the first cancelation I called the national customer service line and they could not see why the store could not process the order. They said the charge will fall off my account in a few days. I went ahead and ordered from a different store location and the same thing happened! It's my daughter's birthday and she wanted KFC but we'll have to wait until tomorrow to go to a restaurant.
At a minimum their corporate call center needs to know what's going on with each store. Then the app should display something saying "This location is not processing mobile ordered right now"
everytime i go to order my food the picture shows a mtn. dew sweet lighting but once im done nd go ahead and pay for my order i find out that its on pepsi nd now i cant change the order so i can get said drink i have to select the drink myself when it should automatically be set to whats in the image i clicked that image cause thats what i want if i wanted a pepsi i wouldve built the order and on top of that when i go to schedule my order there is no :50 or :55 option as if those times don't exist
The app does not allow me to select any nearby restaurant locations for pick up, and in fact only shows two restaurants in all of Michigan; neither of which are close enough.
If I attempt to place an order for delivery, it says delivery is not available for my location, even though I live in a subdivision of one of the largest cities in my state.
The app is completely useless, unfortunately.
The app is great, except that it does not have all available drink options or an “open text” field. Every time I order, I have to change my wife’s drink when I arrive to pick up our food. She likes Cherry Pepsi, which they have, but it isn’t listed as an option on the mobile order
Happy2bWed
VRM25
littlengod
Mo.cycle
Biglongpecker12
Ghiev
chadclan
Asta_Viii
DonTodsona
Gekko343
