It works kinda
The app desperately needs work. It’s missing a lot of menu items. I had assumed they were removed from the menu so ordered different then a then what I actually wanted. So when I got there I seen the actual menu and was disappointed with what I got because everything I wanted was still available. Just not in the app. Also ordered sauces with the app get charged for it. Get up to drive through window they ask did I want any sauces I said no just the ones I ordered with the app. The employees informed me they can’t actually see what sauces I requested. So if they didn’t as or I just assumed it was good. I would have paid for sauces and not received them. Disappointing because I act find using apps to order more convenient. Rather then siting at the menu board try to order food and after each item being asked is that all. For real is it so common for people to just say an item and sit silently waiting to be asked if that all. That now it’s gotten so bad that people can’t take more then half a second to say the next item before being interrupted with is that all. No I will say and that’s all at the end of my order thank you very much.Tj hhii
Order cancelled, charged anyway
I tried ordering with the app the other day and it said there was a problem with my card. Figuring it was a glitch, I retried the transaction, no dice. I tried reentering the card information and ordered one more time. Received a message saying that my card information was bad. In the app I received notifications that my orders had been cancelled. I then go to look at my card and find I’ve been charged 3 times for the orders placed. To make matters worse, I tried emailing the email address provided in the app and it bounced back as an invalid email address. Hoping I’ll get my money back on those orders I never received. Been days at this point, fingers crossed.SpOoNMaN LIVE
Developer Response
Oh no! We sincerely apologize for the troubles you've had with the app. If you have not already you can reach out to our customer service team at 1-800-CALL-KFC or through virtual assistant at https://www.kfc.com/contact and they can assist you with this issue.Just call in your order
I ordered and fully paid for my food through the KFC app , only to be told when I arrived at the location that: 1) they didn’t have most of what I ordered on hand, and 2) I would have to call KFC’s 800 number to cancel the order and get a refund, as the local store has no way of doing that.
So this app basically takes your payment upfront and then messages your order to the local store with no way of the store confirming that they can actually provide what you want at the time you requested. And then you find out after you’ve driven to the restaurant whether or not you will actually get your food, AND whether or not you will have to (like me) sit on hold for 15 minutes to request a refund from their customer service department.
Picking up the phone and calling in your order to the local KFC would give you instant feedback on whether you can get what you want, without paying for food you can’t get upfront.
Do not waste time on this app.ThrownAwayAlready
🤬🤬🤬 Outrageous 🤬🤬🤬
I’m only giving this app 2 ⭐️ because of the staff being friendly and quick to offer assistance. I made an order to the location closest to my house and it sent me somewhere else. Not only that, this location I was sent to didn’t have my order!!! It’s going on 2hrs since I created the order and I’m still waiting!! I love KFC, but something needs to be done to correct this location issue.
I created a dummy order to see where it would send me... I had to select my location TWICE to get it to stick that I wanted this particular location. All I can say is it’s going to be a while before I use this app again.La Vega Nuke
Out of food, durham nc roxboro road
Still no refund since 3/8/21; sent in my order number and nothing. Beware!!!!
I ordered via this app, got to the store and discovered they were out of both items. No one watched out to me until I got there. Tried to cancel so I could get a refund. No cancellation choice. Had to call the customer service #, was told credit may take 2-3 days depending upon my bank; a week has gone by and still no refund. Please do not use this app. You will never get your money back.Glo4327
I am a s t o u n d e d! Flabbergasted, really.
Since when has KFC had an app?! I feel the need to hop in my cream/tan (it's like the color of a perfectly toasted marshmallow) jeep and get a chicken sandwich and some coleslaw. The app is so clean and so... so... desirable!
Could it have a kids menu? Yes. Could it give me the option to remove ice from my drink? Yes. Could the developer make it a little more personalized? Like a 'good morning, I hope you get that promotion today' (bc I know the internet knows all my info anyways 🙄).. yes
But overall, I give the app 5 stars in general. But for the sake of specificity, I give it 4.765 stars.
You all should be proud of yourselves, mucho props (it was about time) and my 2021 has definitely gotten better from the discovery of this app and all that is has to offer
It's even better than Barack Obama eating pineapple on his pizza... I said what I said 🤷🏻♀️Madison7015
