mobile orders are not really looked at
The employee said that the mobile orders are last priority (next to in-person and drive thru), so they didn’t get to our online order until 40 minutes after the estimated pick up time (after I went up to ask about the order). Maybe the employee was new and their mobile orders are typically stellar, I’m not sure. Don’t waste time on the app, they’ll get your order done quicker in person or in the drive thru.Ogodidifogofiwidfkgodolelel
AWFUL and full of bugs
I can’t even manage to place an order through this app. It’s very slow and when I manage to put what I want in my cart, suddenly all of my items disappear. This has happened three times in the span of 20 minutes. Their website is super buggy as well so I was hoping their app would be better, but I’m running into the exact same problems with the app. Not worth using. Don’t waste your time. Just order at the store.Vanessa ☆
Useless if app doesn’t tell us accurately when order is ready
I give this app and the disorganized location on McCully Street in Honolulu very low marks. I submitted my order via the app at 6:07 pm and it told me my order would be ready at 6:13 pm. I arrive at 6:20 only to see the location changed my pick up time to 6:25, then 6:31, 6:41, 6:45 and 6:50 pm while I waited and waited and waited….I had even checked in to let the staff know I was here and was told I was 4 more orders away. I told the staff I’d be waiting outside and to come get me when my order was ready. Of course no one did and the app NEVER told me when my order was actually ready. I checked again when the ready time again changed to 6:50 only to find out my order was waiting for me. Extremely disappointing experience- will think twice before using this app again!MF#1
App loading problems, bag not being filled
I don’t know why, but whenever I try to order nowadays, the food doesn’t appear in the bag (it keeps saying “please wait” but I’ve waited several minutes); I’ve reloaded the app multiple times and even logged out and back in and it didn’t fix the situation. I’ve told the workers there about it and they said it was probably because of wifi and other orders; I had full bars and 5g and there was barely anyone ordering.BallisticGray02
Not ready to have an app
Did an order thru the app and the store messed up the whole order. The store couldn’t do anything so I had to spend 20 minutes on hold and then 20 minutes on the phone with customer support to get my money back. They didn’t even have any of my info from my order. The customer support ppl don’t hang into from the app. Terrible customer experience. Don’t build an app if I can’t give feedback for my order and get my money back thru the app when needed.Emilymikes
Do Not Recommend
I’ve had this app for what feels like forever and no matter how long I want, how many times I try, no matter how many times I install and uninstall the app, or turn my phone off and on it NEVER works! Every time I go to order it says no results. It doesn’t matter what location I pick it ALWAYS says no results and won’t let me pick a location. Even when I go to different cities and one time I even went to a different state and still nothing. At this point it’s just taking up space on my phone. I wouldn’t recommend it to anyone.franklm4
App order submission
When you order thru the app, there is no communication on your order when the store has issues.
I ordered thru the app in advance specifically to avoid a line.
However when I arrived the store lobby was closed due to staffing issues.
I had to wait thru the drive thru line, then only to find out they were out of extra crispy chicken and could not satisfy my order.
My option was to take original recipe, or go thru the app to try and get a refund… after already waiting thru the line.
I understand running out of product.
I understand being short staffed.
Turn off the online order option thru the store to alleviate issues like this.
I would not be as upset had I just arrived at the store and experienced these issues.
I am upset because the app offers a service it cannot in good faith fulfill.MonsterMike72
Need to be able to customize chicken pieces
I like being able to order ahead and save time but I can’t customize which chicken pieces go in the bucket. My wife doesn’t like the wings and prefers to switch them out for breast pieces. Since we can’t request that we have to go to the store and order and wait.Galaxydead
Not the full menu??
How do you finally build an app after being a decade late and manage to not even add your entire menu to it? Like just the main thing to point out, you don’t have popcorn tenders/chicken in your app menu. I have not been able to even order through the app yet because there are missing menu items or things are only bundled in a specific way on the app and you can choose what you’d like. Seriously your parent company is PepsiCo, you have the money to do better…I_is_Luke
Do not use this app!
This app is awful. I ordered food last Thursday, went to the store to pick up my order, only to be told that what I had ordered was no longer available and they told me they couldn’t refund me my money at the store and that I’d have to go through the app. There’s no option on the app to cancel your order. I’ve since opened a ticket online and have not heard back from anybody or gotten a refund. There’s a 1-800 number the store employees told me to call but I’ve held for 20-30 minutes and never get to talk to a person. What a terrible experience.leighleigh1979
