Having previously downloaded the app and setting up an account, I decided to order…
An hour and a half later I still had no food!!!
Every time I clicked on the “order status” link the page failed to load. I then cancelled the order and notified customer service through the app. Knowing this is a fairly new app I was willing to give them the benefit of the doubt. However it’s been almost a month since and all I have received from them by way of explanation is the auto generated response.
Just terrible customer service not how things should go for a new highly promoted app.
They made me order through app cos I get to
Pick up ny food quickly uaing Mobile Order Pickup. When I went there, these losers locked themselves inside not reaponding to me for 20 mins. I waited in Chicago cold for 20 mins and my hands are frozen to a point where I couldnt feel a think. I had to go back into drive through queue for 35 mins again and get my order delivered cold. They not only made me waste my time ordering agead, they also delivered cold food and made me freeze. Now I will make them cold enough with my lawsuit and make them taste what happens when they freeze a lawyer almost to death.
Placing the order took a little while to figure out but now that I’ve done it, it should be easy from now on. I would recommend ordering from it. There are promotional items ordering digitally that you won’t see at the store. I was gifted a free order of large fries. Other deals are also featured that are not offered except on the App. Plus, the order was ready for pickup when I arrived at the store.
Horrible app!!! It took my money but did not place my order. 😡 it gave me an error message BUT STILL TOOK MY MONEY!! I go up to the kfc and they didn’t have the order request either. I went ahead and paid for food because I was starving and it wasn’t the managers fault the app is trash. She couldn’t refund me because there was nothing for her to refund… I tried to look up my order history but all I get is the loading circle. I sent an email and tried to call corporate but have gotten no where. Sure it’s less than $7 but that’s not the point. I recommend you just go to the store and order there. I had my food in less than 5 minutes when I ordered in store.
I've tried to use this app to order food on three separate occasions, but I've given up and gone in myself every single time. Several options from the menu are missing, including drinks: no root beer, no Dr. Pepper (it's actually available for selection all the way up until I choose my location), etc. even though you can order them all if you go there in-person. This issue seems to extend to the website as well. The meal options that they do offer give you no room for customization. If a meal comes with a medium drink and you want to upgrade to a large, too bad. The only way around it is to order every piece individually, which will cost significantly more than if you bought it as a meal. If there actually is a way to make changes, then it is incredibly well hidden and unintuitive compared to every other fast food app that I've used before.
First of all, KFC needs to learn a lesson it still hasn’t learned in decades of evolving fast food competition. Mainly being make things easier, cheaper and more accurate for your customer along with tasty food. KFC has mostly had tasty food. The prices for what you get are high for the most part due to lack of easily obtained deals in this app. Heck, I JUST saw an ad for a 3.99 chicken sandwich on TV and the deal isn’t even in the app???!!! There are literally NO app deals in the app whereas Wendy’s, McDonalds, Subway, Taco Bell etc ALL have app deal exclusives and some type of loyalty reward digital coupons. Apps should ALWAYS have the best deals. It’s the point of downloading them and gobbling up data and the time in using them. Loyalty rewards etc tied to the app as well. Come on KFC stop giving us reasons to go to Popeyes or Church’s instead.
This app will allow you to order items that are not sold at the location. I ordered wings on the app and drove 15 minutes to pick them up. The drive thru informed me they do not carry wings at their location and I will have to refund with whatever service I ordered them on.
This app does not have a button for cancellation or order issues, the only way to contact them is through “feedback” on there website which is typically used to review your experience.
Please fix these problems. Big waste of time.
Awful app does not change wait time what so ever I go into kfc EVERY-TIME I end up WAITING AND WAITING AND WAITING either as a customer or a doordasher I get frustrated because as a customer I am going to a fast food place hungry expecting to get my food FAST and I end up waiting 30-45 minutes for a few pieces chicken why would I do that when I can go to any nicer restaurant and dine in and order food and probably wait a shorter amount of time for a whole dine in entree. As a doordasher it’s beyond frustrating because I am on a roll with good earnings for the day and I am motivated to continue BUT THEN I go to Kfc and everything changes I end up losing my whole momentum just because I decided to accept a doordash order from kfc I end up waiting over 30 minutes!!! Keep in mind in that time I’ve just been waiting I don’t get paid I get a bad review instead for taking too long because kfc doesn’t have any chicken ready but somehow it’s my fault and I can never explain it because it’s no contact delivery
Not only did it not save my future pick up time for a later time, told me after submitting would be ready in 3-5 minutes, we live 20 away. Called KFC and they wouldn’t remake or hold, just tossed it on the warmer table. Also - if I use the app, I cannot pick up in the drive thru, you have to go in which I find ridiculous. Everything is paid for, one of the quickest orders and your gonna make me park and walk in for you to just hand me a bag?!? Deleted app, just stupid.
Seriously, I ordered using the app, arrived and went through the drive through to pick it up at the time it was supposed to be ready, but was told I needed to come inside to pick it up. There was no one behind me in the drive through. I could have driven up, ordered, (got the drink I really wanted which wasn’t on the app menu) and sat in my car after being up and working a 12+ hour day. I’ll know better next time…
stifferspqr
Kajuluri
fastpitchdad13
kakemix420
NMNavarr
JWCG72
ADisappointedEmu
ponchinator
Lilskip3125
TxBoniBlue
