Leave a Review Renpho Health
Please fix Apple Watch measurements
Only measurements captured in the IPhone app make their way to Apple Health. Measurements made on Apple Watch show up in the iPhone app, but do not export to Apple Health. The old app doesn’t have this problem.Nick56565
Developer Response
Dear Nick, thank you for your feedback. We are sorry to hear that you have encountered an issue with syncing data from your Apple Watch to Apple Health using the new app. Please note that if you are using an Apple Watch to take measurements, you must open the app and navigate to the measurement page in order to sync the data. Please simply tap on the "Body Fat Scale" device under "My device" or "Start measurement" on the "Weight" dashboard. Thank you for your understanding and patience. If you require further assistance, please do not hesitate to contact us at support@renpho.com. Best regards, Renpho Customer Service TeamMesses up Bluetooth
This app somehow messes up the Bluetooth connectivity on my phone (both 13 pro and 14 pro). If you are having drop outs when playing music over BT (car, headphones , doesn't matter) you can probably fix it by removing Bluetooth access from this app and rebooting your phone.
I spent months frustrated with BT dropouts. All music apps, in my car, multiple BT headphones all had dropouts at random times. I even wasted the money upgrading my 13 pro to a 14 pro thinking I had a hardware problem, and imagine my frustration when the problem happened on the new phone. I finally found advice online to disable all Bluetooth access and turn on apps one at a time. It turns out when this app has access and I’ve used the scale a few times the dropouts come back. I’ve since found other people in message threads about this problem who have tracked it to this app.
I was previously using the now outdated Renpho app when I found this problem. I went months without using the scale and recently decided to try again with this new Renpho Health app. Same problem. Weighed in 3 times and had Bluetooth dropouts again despite not having a single drop out since I stopped using the old app.Show lessMoby14995
Developer Response
Dear Moby14995, We apologize for any inconvenience caused by the issue you have encountered with the Renpho Health app. We understand that the app's background operation may cause interruptions with other Bluetooth devices on your iOS system. We recommend trying the following steps to resolve this issue: 1. Go to "Settings" on your device. 2. Scroll down and select "Renpho Health." 3. Turn off the "Background App Refresh" option. If the issue still persists, please contact us at support@renpho.com, and we will do our best to assist you in resolving this matter. Thank you for your understanding and support. Best regards, Customer Service TeamPrefer old app dashboard
The old app had a dashboard that would show a range of what was good or bad. This app you have no idea, you just have the numbers and history without any explanation.Craigus86
Developer Response
Dear Craigus86, We sincerely apologize for any inconvenience caused. When you tap the specific body composition metrics on the measurement of the Renpho Health app, the app will display the recommended range for you based on your profile. The same applies to the measurement reports in the historical data. Different color indicates a different health status. If you have any other questions, please feel free to contact us(support@renpho.com). Thanks!This app simply doesn’t work
I can’t start it up, it keeps saying network issues, I loved the old app but this one is having seizures. And yes I have a new iPhone, the latest app version and no network issues. Bummer.Conbouter91
Developer Response
Hi Conbouter91, Sorry for the inconvenience caused. Could you please turn off your WIFI, try to log in using your cell phone's 4G network? If the problem still persists, please send a video to support@renpho.com for our reference. We appreciate your patience and kind understanding. Sincerely, Renpho Customer Service TeamGreat!
Easy to use. However, the calculations for trends is ALWAYS horribly wrong.James.G.Walton
Developer Response
Hi James.G.Walton, Sorry for the inconvenience caused. Could you please send some photos to support@renpho.com for our reference? Once confirmed, we will help you troubleshoot. Sincerely, Renpho Customer Service TeamGreat Health Tool
I love being able to see not only my weight, but my percentage of water, fat, bone and muscle weights. besides my BMI and biological age. I have found it very helpful and encouraging! I like focusing more on my bone and muscle and water weight than on my fat percentages. Although, it’s interesting to see the different types of fat and watch them go down as I increase muscle weight and eat according to my BMR.Show lessReginaWalker11
BP scrolling
I would like to be able to scroll sideways to see how my blood pressure changed from day to dayRAP 43
Developer Response
Dear Customer, Thank you for reaching out and sharing your suggestion. We've passed it along to our technical team for consideration, and we appreciate your input—it helps us grow and improve. If you have any more questions or need additional assistance, please don't hesitate to get in touch. Wishing you and your loved ones health and happiness! Warm regards, Customer Service TeamGreat scale!
Great tool for weight loss and overall body healthDMP1522
Love this scale!!!
Works great with my Fitbit app (which feeds stats to my NetDiary app)! Works every time - no issues!!Justjeansnboots
Watching my weight
Started a new diet. It is a very tough program. But I watch what I eat. And every morning I can tell if I had too many calories. Plus my in take of water is monitored. Great device guys. Thanks!figusjanus
