I created an account recently to send photos to my loved one. It cost $15+ to send 4 pics. I later learned TextBehind does the same thing for a little over a dollar and gets to inmates in 3 days. I went to log in to check the status of my order on this app and the app is telling me there is no account associated with my email, however I get bombarded with email promotions from this app and notifications personalized to me with the inmates name, yet “no account is associated with the email.” I won’t be surprised if this app tries taking more money from my bank account. I attempted to reach customer service and all I got in return was more promotion, scammy emails. Avoid. Avoid. Avoid. Responding to this post about emailing y’all when I DID email y’all and no one responded. Scam.
Developer Response
Thank you for your feedback. We strive to offer the best value with quality you won't find elsewhere at our price point. Your suggestions are important to us; please share them at (702) 728-5670 or support@inmatephotos.com. We're here to help.I created an account recently to send photos to my loved one. It cost $15+ to send 4 pics. I later learned TextBehind does the same thing for a little over a dollar and gets to inmates in 3 days. I went to log in to check the status of my order on this app and the app is telling me there is no account associated with my email, however I get bombarded with email promotions from this app and notifications personalized to me with the inmates name, yet “no account is associated with the email.” I won’t be surprised if this app tries taking more money from my bank account. I attempted to reach customer service and all I got in return was more promotion, scammy emails. Avoid. Avoid. Avoid.
Developer Response
Thank you for your feedback. We strive to offer the best value with quality you won't find elsewhere at our price point. Your suggestions are important to us; please share them at (702) 728-5670 or support@inmatephotos.com. We're here to help.Overall really great app, easy to navigate and they send deals and sales ALL the time so that is really great. My only issue is that I am not able to upload all the photos that I am wanting to upload at a particular time. They don’t violate any guidelines but no matter what option I pick to upload they don’t show up for me to be able to download. Not sure if it is a bug or what but it’s somewhat frustrating!
I have used Inmate Photos a few times to send photos to family that’s incarcerated. They always get their pictures and quickly! Inmate photos always has great promotions going which make their great prices even better! The app is easy to use and I just had an amazing experience with their customer service I had placed an order and the inmate ended up at a different facility than I had sent the photos to I emailed the company and they emailed me back next day asking not me to verify the address of the inmate I did they updated and redid my order not charging me a thing! I’m so appreciative! Will most definitely be continuing to use their app and sending my loves pictures this way! Thank you again inmate photos!!
Developer Response
Thank you for your review. Enjoy reading & keep supporting us :) If you have any feedback or suggestion, you could write to us at (702)728-5670. We would love to hear from you!Please don’t download this app I send my son 4 pictures since last year and he don’t get it yet. They send me an email saying that when say printed means that they delivered or is in the way is February 2 months and he still don’t get the picture. He been asking to see if someone knows about this app or what that means and nobody knows. Plus I send email every week asking this Damm app where is my photos and no answer. The criteria? My pictures was his son and me the mom only with my face not even shows my body and like I say no response from this app so do yourself a favor a never send pictures. Probably my face is all around the media and I don’t know.
Developer Response
Hello Gwinnett, can you tell us more details about the issue at (702)728-5670 or send us an email at support@inmatephotos.com? It will be very helpful for us to investigate and fix it. Thank you!I use this and my photos did not get to my person in prison. I reached out to customer service and they were really helpful. They sent the photos not once but twice the fact that they were really listening to me and my person was happy. I was really appreciated of how the company handled everything I would recommend this app for anyone. It’s easy simple thank you again for all the help
Developer Response
Thank you for providing your valuable feedback. Please reach out to us at (702)728-5670, if you have other suggestions.Initially it seem to work fine I sent the pictures obviously I don’t expect them be sent overnight. I have expected date of February 12 that’s not my complaint. My complaint is that after I put in the request made the payment and attempted to log back into my account I’m receiving an error saying my account can’t be found or that the email address isn't associated with any account. However it’s the same email address that you all use to send me these ads for deals and sales. I can no longer access the account and it hasn’t even been 24 hours. Seems kind of weird almost feels like a scam or something.
Still can’t login 6 days later. I have 3 screenshots of proof. This may work for some people but I believe it’s a scam. It’s probably the developer leaving positive feedback on here. Luckily I only spent a little under $10 or I would be disputing this mess.
Developer Response
We apologize for this experience. We would need to speak with you to better understand the problem you encountered. Please contact us at (702)728-5670 or send us an email at support@inmatephotos.com so we can help resolve this issue. Thank you.I Picked almost 30 photos and sent in less than 10 minutes! And payment was the easiest yet! No having to get up and go get my wallet for a credit card. This app knows what inmates want and they curate a selection of cookbooks and calendars especially for your loved one doing time. Thanks for making sending pictures easy and reliable.
Developer Response
It is delightful to hear such positive words and it’s always a pleasure to serve our users.3 out of 4 of my orders were late by weeks . on the website it's states in fine print under the est. arrival date that if your photos were not received by then to contact them . well don't bother because all their going to tell you is to keep waiting . and they can't process or cancel orders because pictures get printed when the order is placed therefore the don't do refunds or cancels (which screams scam in itself) so your stuck .. waiting till God knows when to receive a service you paid money for and what they charge is not worth the veryyy POOR customer service . nothing about this platform is convenient , or reliable , or even helpful for that matter . please , whatever you do , take your money else where . your better off doing it yourself and that's no lie .
Developer Response
We apologize for this experience. We would need to speak with you to better understand the problem you encountered. Please contact us at (702)728-5670 or send us an email at support@inmatephotos.com so we can help resolve this issue. Thank you.Too expensive but in a pinch gets you in touch when the state stops profiting from incarceration of it’s citizens things will change the war on drugs (users) must at all cost end it’s designed to enslave the poor while it make the rich richer while our life’s stolen from us loved ones dead imprisoned etc the law makers are also the drug manufacturers traffickers etc or paid billions by these entities let’s take the power back to people by majority not the ultra elite
Developer Response
Thank you for your feedback. We strive to offer the best value with quality you won't find elsewhere at our price point. Your suggestions are important to us; please share them at (702) 728-5670 or support@inmatephotos.com. We're here to help.
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