Useful
Great product but need some work still. Two main issues is the Red Flag Transactions and the VPN. There should be a way that once you check a transaction that is over the threshold, you should be able to remove the red flag if its a valid transaction. It would be pointless to raise the threshold amount for a charge that is only once in a while because then if there is a fraud charge that is a lower amount then it doesn’t get flagged. Its very annoying to go in and see all these red dots on transactions that you have already deemed valid, how are you supposed to note the ones that are not valid if you can’t remove the red dot on the valid ones. I had to remove the VPN from my phone as it kept affecting my Wifi and slowing down or freezing some of the apps I use. You should be able to have a VPN that will protect your phone without affecting how everything works.
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So far so good
So easy but have not tried everything yet In Pw manager I would like to see something like a file to add notes to since this protected I would like to add other information maybe a phone number in case I lost the card I would be able to cancel or lock that card. Thanks for any consideration.
Surprisingly Good!
I dumped LifeLock because they were expensive and the overseas tech support was difficult to deal with. Tried Identity Guard, which was cheaper, but their iPhone app was terrible — unusably bad. However their tech support was US based and they promptly refunded when I cancelled service, so points there.
When cancelling IG, the rep asked if I wanted to subscribe to Aura instead. Apparently, they are owned by the same company. I said No, but did check it out and subscribe later. I’ve been pleasantly impressed by the service.
1. Much cheaper than LifeLock and with current deals, cheaper than Identity Guard too.
2. IPhone app works and allows user to archive transaction alerts.
3. Design looks bare but actually offers quite a bit, including VPN and password vault.
I’m left wondering why Identity Guard exists if Aura is part of the same company.
For the moment, I’m pleased with Aura. Would love a more obvious UI that offered easier access to all the features, but for now…it’s fine.
When cancelling IG, the rep asked if I wanted to subscribe to Aura instead. Apparently, they are owned by the same company. I said No, but did check it out and subscribe later. I’ve been pleasantly impressed by the service.
1. Much cheaper than LifeLock and with current deals, cheaper than Identity Guard too.
2. IPhone app works and allows user to archive transaction alerts.
3. Design looks bare but actually offers quite a bit, including VPN and password vault.
I’m left wondering why Identity Guard exists if Aura is part of the same company.
For the moment, I’m pleased with Aura. Would love a more obvious UI that offered easier access to all the features, but for now…it’s fine.
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The service is OK, the app not so much
The service is pretty much as advertised. Telephone support staff are friendly and seem like they genuinely want to help. One issue has been addressed and fixed. The Aura app is another story. On both an iPhone and an iPad, as soon as I tap anything in the Identity tab, the screen goes black and the app is unresponsive. This is not an issue when using the website on a Mac desktop, so apparently is an iOS problem. Aura was notified of this 3 days ago. So far no reply. I still have a fair amount of time before the free trial period ends. If Aura or it’s app developer do not respond I’ll just cancel and move on.
Update: Here we are quite some time later. After a couple of phone calls, no fix. I was assured that the “tech team” was working on a fix and that they would be returning my call. That never happened. The trial period expired and I had to let Aura go with no resolution to the iOS problem. So much for customer retention.
Update: Here we are quite some time later. After a couple of phone calls, no fix. I was assured that the “tech team” was working on a fix and that they would be returning my call. That never happened. The trial period expired and I had to let Aura go with no resolution to the iOS problem. So much for customer retention.
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Response from developer
Sorry for the trouble you are experiencing with our app. Thank you for reporting the issue to us. Someone should reach out to you for up dates on this, if you have any questions please call us at +18335522123.
App is very user friendly
So far so good, was setup in just a few minutes. The App is setup very well. I had no issues adding accounts. The VPN is very good, speeds still fast. Switched from Identity Guard as I was not impressed with the App and notifications I received. Also very please with how easy it was to setup on my Mac as well.
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Identity Theft Management with Ease
Signed up for AURA. Love how simple the UX is. And how simply it works. Monitoring your vital digital ecosystem all in one dashboard. Alerts yuh of existing threats and compromises from the Dark Web in an instant. Love how it monitors your bank accounts, credit cards, identity and how it ties your credit scores to alert you when new credit cards are opened in near real time (within the hour)
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