VIA goMobile+ User Reviews

VIA Metropolitan Transit

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Don't trust it!

I verified my account. I have put a lot of money into this app and now that I had to re-create a new account with the same email that I verified three months ago now they have a $38 bus pass I have no access to so good job Via thank you for stealing my money. It was a great app until now! You really need to fix this

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Don't care 247

8 days ago

Absolutely less than worthless.

You can find better, simpler, faster routes with the Apple Maps app or simply by clicking on the “printable system map” link on the via website, without letting two data miners (this and the Transit app it will make you load) steal and sale every piece of personal info on your iPhone.

STManion

a year ago

Response from developer

Thank you for your feedback. We'll share it with our team.

It does its job!

I’ve been using the app for almost a year now and it’s good. The few things I am not a fan of are the following: no native wallet pass support, device switch limits (which is odd since the tickets are tied to an account), and the design is not particularly modern. But these are not deal breakers, just little quality of life things.

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MainConstant

a year ago

Response from developer

We appreciate your feedback. These are good notes to share with our team. Thanks!

Unable reset password

When attempting to reset a password, the email with the link displays a consistent “Link is no longer valid. Check your email for a newer one.” It happened to me and a coworker probably 20 times today. Suppose to hear back from Via but am not hopeful. Also frustrating was a
customer rep telling me they are not “Seeing my error on their end.” Why reps say this is beyond me and is perhaps the most unhelpful comment. If you cannot get into the app because you need a password reset, you can’t use the app at all.

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Boston in SA

2 years ago

Response from developer

We are sorry to hear about your experience. A system-wide issue with JustRide (app owner) affected our app. The problem was resolved on May 11 - everything should be good now. Thank you for your feedback.

Awesome App

I was in SA for work and needed to use the bus system for the first time. It’s easy to purchase a ticket. Use the “Transit” app for live bus updates and exact stop numbers. Fabulous experience. I wish it told me if a bus was a ‘normal’ route or an ‘express’ route.

Hockeyfan555555

2 years ago

Response from developer

Hi Hockeyfan555555, thank you so much for your review and the kind words. We will take your suggestion into consideration.

Rip off

This app was perfectly fine until they forced you to pay for either a weeks worth or a month worth of tickets.

Needed a bus pass today and had to buy a weeks pass for $12. I just needed a ride today. What a horrible service. Save you money not getting this app and pay in cash next time.

What a SCAM.

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Tyler Jack Polinski

2 years ago

Response from developer

Hi Tyler, the goMobile+ is designed to sell all types of passes including VIATrans tickets, if you are still experiencing this issue and can not purchase single-day passes or 2.5-hour passes please contact one of our live agents at (210) 362-2020 and follow the prompts 1-English, 3-Agent, 2-GoMobile+.

Student Registration Doesn’t Work

I created an account using my Alamo student email but didn’t receive any other instructions to get my UPass even after verifying my email. I’ve talked to several people from the customer service number provided in other reviews and still have not been helped properly. The process of getting student emails into the hands of Via is seriously wrong. It shouldn’t be this hard to get a student U-Pass. Because of y’all’s outdated app I’ve missed buss routes. Appreciate it.

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EdwinTheFluffy

3 years ago

Response from developer

Hi EdwinThe Fluffy, Thank you for bringing this issue to our attention. Alamo Community College students/Faculty/ and staff who do not have a U-Pass need only to present their Alamo Community College ID card to the bus operator when boarding the bus.

Trash App

This app is so trash! no wonder it’s rated 2 stars I’m shocked that it got to that level. Clearly needs to make updates on this app. The times are always wrong. In my opinion whoever made this app should immediately fire themselves.

HunterGainz

3 years ago

Response from developer

Hi HunterGainz, Thank you for your feedback, please contact us at 210-362-2020 so we address the issues you are having.

Excellent bus service average app

Logging in is painful. Even though I have the right password it blocks me. I share one account with the kids and that causes a lot of pain on the app. I created a new account and when it comes to saved cards it just stalls and goes nowhere. I really hope you guys can up the game on the app so that it is as excellent as the bus service

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Brianjralph

3 years ago

Response from developer

Hi Brianjralph, Thank you for your feedback, we will share your comments with the developers. Please contact our goMobile+ team at 210-362-2020 1-English, 3-Agent, 2-goMobile+ so we can verify and further investigate.

Why break something that’s not broken?

Just like the title says…. buggy, slow, unresponsive with error alerts. Why do I have to except the terms every time I want to buy a ticket? Why do I have to enter my card information? And half of the time I submit a transaction I always get a error message. I guess via got bored and decided to redesign a whole new app instead of keeping the previous

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3Drizzy3000

3 years ago

Response from developer

Hi Drizzy, you can save the payment information for future purchases by tapping on the circle that has "Save Card" right before tapping on "Accept & Pay". We're sorry to hear about the error messages and error alerts, can you provide us what type of error messages you are getting along with the error alerts?. Please reach out to our customer support team at +1210-362-2020