Leave a Review Burn by Cara Loren
Great Workouts but App Always Crashing
The workouts have been really great, can definitely feel them working. However, the app keeps crashing and removing all my progress. I get through 4 days of workouts and then it crashes and starts me back at day 1. So it always looks like I never complete a full week. Just a bummer. I do wish the app had sound or talking through the workouts. Definitely room for improvement but like I said at the beginning, the actual workouts are great.Show lesskakakakerry
Too many issues.
Tried to like the app, enjoyed it while it worked the 30% of the time. The other 70% left me frustrated and wasting time at the gym trying to get it to work. Ended up unsubscribing, which is unfortunate. If they launched this app a year from when they originally launched it, I’m sure all of these issues would’ve been resolved, they just released it when it wasn’t even close to being ready which has been super detrimental. The whole presale issue was so poorly designed, and I had to wait like 2 weeks for it to get resolved and the process of making it work was beyond confusing. That originally put a bad taste in my mouth. Super big bummer.Show lessGirlymgirl
Needs further testing + poor customer service
After only a few days of using (and paying for this) app, it is evident that there was very limited beta testing before launch.
Firstly, the app resets to factory settings every few days; thereby erasing all your data, workout history etc.
Secondly, there is no way to know the length (time) of each planned workout, so as to ensure it fits into your lifestyle/daily schedule, and it also doesn’t provide a summary of the workout prior to starting it, including what necessary equipment you might need.
Thirdly, some type of audio of voice over might be helpful. It’s very repetitive and is without any sound, meaning there isn’t that sense of shared experience. The exercises are on an automatic loop.
Fourthly, the app stops working at least once a week, stating that “somethings wrong” and encouraging you to contact customer service. I did so, and have not received any response over 1 week later.
Considering the quality of content and the various issues, the app is very expensive. I’d suggest Burn look to compare with competitors - understand what their charging, and for what quantity/quality.
I’ve adored Cara’s social media presence over the years, and I realise she was very eager to have this realised. However, I think a lot of people would prefer to wait longer for a release, if it meant the product was fully functional.Show lessR.D_1.
Changing my review :(
The workouts are amazing and the app “will” be worth it once changes are made. Right now the application needs serious work. Workouts are glitchy, doesn’t keep track of which days you’ve completed, the app closes out mid workout, the volume is all over the place, and several times now the app won’t even let you log in. Charging over $20+ a month for an app functioning like this isn’t worth it. I’m standing in the gym, again, unable to workout with the app like I planned.Show lesscrowski_44
Very upset
I was charged multiple times. Every time I tried to get into the workout of the day, it left me stuck on the subscription page. I was charged twice & I couldn’t even use the app. It worked fine the first two days. If you get this app, write down all the workouts immediately because it will quickly shut down & over charge you. Waste of my money. This app needs to be removed & completely start over with something way better. Extremely useless. Do NOT recommend. Any other workout app is better.Show lesshanxmad
App issues
I’m on day 6 and cannot open the workouts- there is no place to connect with a customer service rep. The app is prompting me to select a membership (which I have and it’s active) and then it’s freezing at the “let’s burn” phase. It’s disappointing bc I love the app! The workouts are great and let you go at your own pace, they’re challenging and I wish I had access to them bc I’ve been so motivated :/Show lessJuliafall13
Not a fan
I have been following Cara for years and absolutely love her, but I was not super happy with this program. I was hoping the workouts would be updated weekly or every couple weeks, but it is the same workouts for 12 weeks , and you have to pay monthly for the app. I don’t get that. Also, as many others mentioned, I wish there was a way to preview the workout so you can see what equipment is needed before you start. I ended up cancelling my membership.Show lessjj5713aacmew
LOVE THIS APP
I really love this app! Cara has done a great job with coming up with workouts I am able to do but are also challenging and so much fun!
I can’t wait to see results after the 3 months and move on :)Katywintt
Expected more
The workouts are good/hard but it’s a bit repetitive to do the exact same workouts every week for 12 weeks. Wish at least every 2 weeks had new workouts to not get boring. Also the app is super glitchy/buggy. I get it being a new app but for $20+ a month, I would expect more. I’ll probably keep it a bit longer and then unsubscribe as I basically have the workouts memorized at this point. It also doesn’t correctly mark when you’ve completed a workout for the week or clear each week so it’s hard to keep track.Show lessEMBiondo
Developer Response
Hi there! Thank you for leaving a review on the Burn app. Cara is adamant about consistency leading to the best results possible which is why we have you repeat the same 6 workouts for 12 weeks. We want to let you know that the glitch/bug issue has been resolved within our most recent update. We sincerely appreciate you taking the time to provide us with your feedback as we are continuously looking to better each user’s experience. Have a wonderful day and enjoy the burn, friend!it was a little bit of a let down 🥲
i waited months for cara to come out with this app & program. i have nothing bad to say about the workout but this app is so poorly designed. i can’t listen to music on high volume while using the app, the app will glitch and shut off mid workout, and the app hardly ever loads if i’m not at home. i recently went on vacation and it was SO slow to load and sometimes never did. i cancelled my membership for now but hope they can really look into these issues.Show lesslivydana
