Leave a Review LOOP
Loop
Both apps are completely trash I can’t get into this one cause it’s saying my email is already in use and the other keeps saying it can’t find my phone number it’s literally ridiculous now I have to go online to pay because I can’t get into the app to set up auto pay then I find out after I renewed they changed my policy number it absolutely stupid. Half of the time when I could get into the app everything wouldn’t work. I couldn’t pull up any of my documents or it would say “null” it frustrating especially when I absolutely need to get onto the app. Or u go online and it like jumping through loop holes to figure out wht u need cause it’s not jus one website there’s 2 I can’t stand loop insurance and then I renewed and u went up on insurance it ridiculous.Show lessSonjaluciano
App and Website
I have not been able to log into my account for over a month and a half. The phone keep you on hold for about an average of 24 mins then hang up.. then they state use the app but you can’t access it. But somehow my auto pay continues without fault. I am not happy about the services that are been provided and I have had Loop for over a year now.. it’s definitely worth shopping around before signing up for their services. I can’t even speak with someone to cancel my services. I’d rate them 1 out 10.Show lessEasy Access 17
The first app was FREE TO USE U PAY FOR THIS ONE! Unbenounced to you btw!
The insurance company is OK initially I downloaded the app for convenience like anyone else would and then at the renewal of my policy I was got it to download this version of the app. I wasn’t sure why it seemed the same but as soon as I put my card information in even though it initially said I would be being charged zero dollars it charged me $2.99 for the app as soon as I put my information inwithout any notification of that even though that’s not a lot of money, I can only imagine how much money they are making by doing these type of thingsShow lessMy QYLEE
The app/technology is so bad. Insurance is good so far
The app is mostly useless and then you also can’t do much on the website. The tech with this company is so bad. You cant get a quote instantly. You can’t get a quote online once you’re a customer. You can’t change your policy easily. You can’t just get quotes over the phone OR online. They email you. Eventually. And they make you start all over if you don’t respond to their email fast enough. And don’t get me started about that time their system went down for over a week and they just said tough luck… call us back constantly to ask if we are back up. The people were nice but MAN… the tech is so bad. I feel sorry for the customer service people.
I have no complaints about the actual coverage or price or even the people. It this app is TERRIBLE.
PLEASE PLEASE make it possible to do things on the app or even on a website! I can’t even use the app to pay my bill!Show lessShano R
App won’t work
I have had loop for some time now, but one day the app logged me out and now I can’t log back in. I have reset my password, tried to create another account through the app and when I log into the loop website it works but not the app. I have told them multiple times but still no fix.
They say to call or email and when I do so they can’t help with the app. I just uninstalled it because months later it still will not work. I saw another one and downloaded it and it asked for my phone number and even though my number is listed it says it can’t be found.Show lessQzilla80
Developer Response
Hi there, we’re sorry to hear about your experience with LOOP. Our Care Team would like to try and make things right for you. Please feel free to reach out to us by emailing care@ridewithloop.com or by giving us a call at 844-544-LOOP (5667). Our business hours are Mon-Fri 9am-7pm CST and Sat 9am-6pm CST. Hope to hear from you soon!The Absolute Worst Company
Everything was going okay at the start, but once we were in a collision, Loop would not help us. They completely ignore our calls to get our car fixed. It took THREE months to finally get them to approve the dealership to do the repair, but now they won’t give us the check for the repair cost. Our car is ready to be picked up, but Loop is still trying to weasel their way out of paying. We have been constantly emailing and calling them and they refuse to pick up. And anyone who does pick up has the worst customer service, either telling us to call a different number or telling us “I’m not associated with Loop”. This company practices bad faith.
Save your money, this company is a complete scam and they will NOT help you in times of need. I will remove the one star once I finally get the check for the repairs.Show lessTemuo
Very dissatisfied
I have never had an insurance company who has a different webpage to do different things. Why can’t everything be on one site? For instance, to check claims status, or get policy documents, and make payments. It is confusing and inconvenient. I hate using your app and your website. Also, I am extremely disappointed that I am not able to file a claim over the phone speaking to a live agent. It is the most frustrating experience to have to type everything in when you have just gone through a terrible experience like a car accident! After all, what am I paying my premium for, to be brushed aside and not treated like a real human being??? If this is any indication of what I can expect the rest of my claim to be serviced like, I will be canceling my policy as soon as the claim is closed.Show lessFeru2nv
UNACCEPTABLE
This APP is totally unfair! It tracks/grades even if you are not the driver. I have noticed a decline in my rating score and I haven’t even been the driver. It is totally unacceptable and unfair that the app is like this. All other services have a device on their insured drivers vehicle. THAT is more LEGIT than a PHONE! People take their phones EVERYWHERE! This needs to be reviewed! Also the CUSTOMER SERVICE IS HORRIBLE!!! Its easy to sign up and LOOP takes your $$$$$ but to het in touch with this company after the fact! GOOD FREAKING LUCK! HORRIBLE CUSTOMER SERVICE!Show lessUNACCEPTABLE WOW
Developer Response
Hi there, we’re sorry to hear about your experience with LOOP. Our Care Team would like to try and make things right for you. Please feel free to reach out to us by emailing care@ridewithloop.com or by giving us a call at 844-544-LOOP (5667). Our business hours are Mon-Fri 9am-6pm CST. Hope to hear from you soon!Development
I am a truck driver by trade. This app’s new update doesn’t allow you to change your position as a driver to passenger anymore which is lowering my score Big time because commercial vehicles drive, accelerate, and turn differently than passenger cars and trucks. I continuously have to click on the app to acknowledge that I’m the passenger and not the driver because my co-worker and I share driving responsibilities so it’s showing that I’m driving when he’s actually driving…which was ok until this new app update which don’t allow you to update that status anymore. Mind you it’s tracking your driving even while you’re not driving the insured vehicle through Loop.Show lessNA NA NA23
Developer Response
Hi, we’re so sorry to hear about your experience with LOOP. Our Care Team would like to try and make things right for you. Please feel free to reach out to us by emailing care@ridewithloop.com or by giving us a call at 844-544-LOOP (5667). Our business hours are Monday through Saturday 9am to 6pm CST. Hope to hear from you soon!Development
I am a truck driver by trade. This app’s new update doesn’t allow you to change your position as a driver to passenger anymore which is lowering my score Big time because commercial vehicles drive, accelerate, and turn differently than passenger cars and trucks. I continuously have to click on the app to acknowledge that I’m the passenger and not the driver because my co-worker and I share driving responsibilities so it’s showing that I’m driving when he’s actually driving…which was ok until this new app update which don’t allow you to update that status anymore. Mind you it’s tracking your driving even while you’re not driving the insured vehicle through Loop.Show less
