Leave a Review LOOP
Their app is garbage
So I signed up with Loop. I’m not upset about the pricing at all. But the app itself is an utter joke. I have followed instructions to the tee to get an account signed up for the app. However, after calling customer service, I find out they have technical issues with the app. The same issues I’m having is actually widespread. But guess what they are not having an issue with? Making payments on your account through the online portal. Clearly shows where their priorities lie.Show lesscubsfansolo
Developer Response
Hi, we’re so sorry to hear about your experience with LOOP. Our Care Team would like to try and make things right for you. Please feel free to reach out to us by emailing care@ridewithloop.com or by giving us a call at 844-544-LOOP (5667). Our business hours are Monday through Friday 9am to 7pm CST and Saturday 9am to 6pm CST. Hope to hear from you soon!Can’t log on app
I got a quote through Loop, was the cheapest. It’s been a month, I’ve tried to log on app, says there’s an account already with email. I tried to reset password multiple times, I never receive the email. I tried using a new email address, I’ve uninstalled app, reinstalled app and nothing. I can’t get ahold of anyone over the phone, when I did, I got the same advice that I’ve already done. This is a good indication of the service I will receive, which has been very subpar. I can’t even pay my bill because I can’t log on or get ahold of anyone! A manager was supposed to call me twice, I have never gotten a call. It’s time to shop for new insurance again in the course of a month. Thanks for nothing Loop!………Show lessAdrian7901
Developer Response
Hi , we’re so sorry to hear about your experience with LOOP. Our Care Team would like to try and make things right for you. Please feel free to reach out to us by emailing care@ridewithloop.com or by giving us a call at 844-544-LOOP (5667). Our business hours are Monday through Friday 9am to 7pm CST and Saturday 9am to 6pm CST. Hope to hear from you soon!App has never worked
I switched insurance and downloaded the app. After I switched I created an account. I have never been able to login to the app to pay my bill or see insurance info. I emailed and they said oh yea you’re having the login problem. We will try to get it fixed. I recently updated the app thinking it would work after 3 months. It will not. Probably going to switch insurance companies again this is crazy. There is almost no customer support.Show lessTimchee42
Drains battery
My battery has been going down a lot ever since I installed this app. I just checked it and it’s been running in the background for 21hrs using 45% of my battery. Guess I was driving in my sleep? Also, I work from home and barely drive so not sure why it’s running so much.Valkyrie Rysing
Developer Response
Hi there, we’re sorry to hear about your experience with LOOP. Our Care Team would like to try and make things right for you. Please feel free to reach out to us by emailing care@ridewithloop.com or by giving us a call at 844-544-LOOP (5667). Our business hours are Mon-Fri 9am-7pm CST and Sat-Sun 9am-6pm CST. Hope to hear from you soon!Not specified
Nothing about this app was discussed during my call to get insurance. Now, several months in I am checking and it appears that it counts me as driving every time and that I am using my phone while driving a lot of the time.
It does not show if I am using the hands free application to call or send texts. My son often uses my phone while we are driving.
It also does not specify who is driving which would be nice to receive an alert asking who is driving when the app begins to track what it thinks is driving.
The app itself is fine other than I believe it should be asking who is driving and how the phone is being used if it is going to track against our driving record.Show lessCMMBC99
Developer Response
Hi there, we’re sorry to hear about your experience with LOOP. Our Care Team would like to try and make things right for you. Please feel free to reach out to us by emailing care@ridewithloop.com or by giving us a call at 844-544-LOOP (5667). Our business hours are Mon-Fri 9am-7pm CST and Sat-Sun 9am-6pm CST. Hope to hear from you soon!Awful
As soon as my policy is up I’m leaving. The way this is setup you are bound to end up with high insurance because unless you drive at 20 mph, 2500 feet away from another car, or live in a city that has no traffic or potholes, you can’t actually drive without getting dinged. It’s unrealistic. I live in Houston, TX where the streets are torn up, traffic is always heavy, and people jump in front of you without warning all day, everyday, so unless you want to rear end them, you have to hit your brakes hard. Using this app will in no way be fair to me or other people in situations like this whatsoever.Show lessNicki Nickole
Developer Response
Hi there, we’re sorry to hear about your experience with LOOP. Our Care Team would like to try and make things right for you. Please feel free to reach out to us by emailing care@ridewithloop.com or by giving us a call at 844-544-LOOP (5667). Our business hours are Mon-Fri 9am-7pm CST and Sat-Sun 9am-6pm CST. Hope to hear from you soon!One star since I couldn’t do zero
You can NEVER reach anyone if you have an issue. They tell you to leave a # for callback so if you have a time sensitive issue, forget about it. Also, when my policy renewed it went up $75 and they autodrafted me which I didn’t realize I signed up for because I never do that. I just had a death in the family and I have to take care of some things and they were basically just like 🤷🏻♀️ sorry. Canceling and never looking back.Show lessDeirdreFoFeirdre
Worst App Ever
I hate this app. There is no way for you to turn it off if you’re not driving but in someone else’s vehicle or on a bus. It drains your battery because it’s always running and You hate that it’s always tracking your location. I wish they offered the plug in so it would only track you while you’re driving YOUR own car.Show lessTold I
Rating wron
I’m not driving I am a passenger I don’t have a vehicle right now the app only allowed me to rate as a passenger once. This is an in correct reading because I’m not driving at all.Clevelandgirl1
$87 a month woohoo!!
As a Young person who is 26 it is hard for anyone under 30 years old to get liability insurance that is affordable . I have a clean record and an old 99 car” for cheaper insurance “.
All other insurance companies want to charge me 175$ and up to 300$ for basic minimum liability insurance .
Loop is the first insurance company to give me a chance at having something that won’t make me worried about being able to make rent or buying groceries.
So to the loop team I say thank you !!!!!!!!!Show lessIrjn7797
