Leave a Review Willow®
Awful.
Can’t even create an account at all and customer support isn’t helpful just tells me to delete and reinstall the app. Which I’ve done. Also tried to use a different email no luck. I created an account and it said to continue set up to put in my email. I did that and never got an email. So I try to reset the password and it says that email doesn’t exist so I try to create an account with that same email and it tells me I can’t because an account with that email already exists. What a mess.Show lessKkgt33
It’s just okay
The app design is nice and and functional, the only thing I wish it had that would be truly helpful is telling you the time of your last pump. Since the app is essentially just a timer, I’m not sure why that wouldn’t be included. Other than that it’s accurate and I don’t have any other issuesBre M.
Wish I could give less than 1 star
The app is pretty much useless. It can only tell you how long you have been pumping for and even that isn’t always accurate. Takes forever to actually connect to the pump, if it even can. I find it hard to believe they can’t make a more workable app.AddieWatson
This app is terrible
#1 this app doesn’t show you what time you last pumped which would be helpful since I have to pump every 3 hours
#2 there is no place to add how much you’ve pumped. That would be nice for us women that have to pump so much for our child or just to keep track of our supply
#3 this app would be awesome If you could control the Willow go from your phone. When I’m working or just out I love to use my app to adjust my pumps so that I don’t have to reach down my shirt to make it stronger or not so strong. Elvies have the Bluetooth option where you can adjust their pumps from your phone, I love that!!!
Hope this helps you to make a better app!Show lesssmithisworthy
Perfectly Functional
The negative reviews for this app do not take into account that the Willow Go pumps are significantly less expensive than the Willow 3.0 pumps. The Willow Go pumps work comparably to the Willow 3.0, so the difference in price has to be reflected somewhere- in this case, the app. Yes, it’s essentially just a place to pair the pumps to your phone and acts as a timer for your pumping session. It does not store any data. The functionality is similar to my transitional Spectra pump, so I have no complaints. If you go into using the Willow Go and its app with realistic expectations then you will be satisfied with the product/app.Show lessBriCola922
Developer Response
Thank you for your feedback! We are thrilled to hear you are enjoying your pumps. Please let us know if we can help with anything by contacting our customer care team! https://onewillow.com/contact/Such a let down
When I first purchased the Willow Go , I was pretty excited to see that it had an app that paired with my breast pump. Something that would help me track my pumping sessions.
Then to find out it’s just a timer. And it doesn’t even give you the time of your last pump session. It’s pretty disappointing. I have installed a different app for that. With how expensive these pumps are, you think they could afford a better app developer. Guess they are just cheapShow lessMsGrinch91
All Beauty, No Brains
The app design is beautiful but has no brains. It’s just a timer. I expected the app to be able to control the pumps (power, intensity), gauge the amount of milk, and keep track of past sessions. I don’t see why Willow took the time to design an app with just a timer when I could use my phone’s timer or a clock… Very disappointing for a new generation of pump.Show lesslexisrey
Love my pump, hate the app
I absolutely love this pump and their customer service. My right pump stopped working and they immediately sent a replacement. This review is purely for the app. It is literally just a timer, which even that is pointless as the pumps automatically turn off after 25 minutes. Definitely needs an update to log your pump sessions, as well as input the amount of milk produced. Maybe also adding a phone notification as well reminding you to pump. With how happy I am with the pump, I’m so disappointed with the app.Show less1774829728
Just a few tweaks
I think just a few tweaks will make the app so much more functional. I wish the pump session info was stored somewhere so you could access the data later. It would also be neat if they added time in addition to date. I know it tells me long long I’ve pumped for but knowing what time I started and having that to refer back to and saved to plan out my next pump would be super helpful. I think also adding features where you can turn on/off the device from the app or adjust the modes will also truly make it hands free. I agree, the battery life is short so I just leave it on the charger after every pump. The pieces are there for this to be great but not quite there yet.Show lessGabneg
Developer Response
Thanks for your feedback and review!Mediocre App.
For as much money as you pay for this pump, you would expect the app to be at least helpful. The only thing it does is track the duration of your pump. It does not track the time of day, amount of milk, or the modes you changed. If I had a good output and want to go back and see when I switched from stimulation to expression, I cannot. It is not an option. It would be great if it itself tracked how much milk you got out of each breast, but it doesn’t even let YOU put in the information to track it. $350 for this pump and they gave me a glorified timer.Show lessbakeralex15
