Read the new app’s instructions
Ok people read the new apps log in registration you need to log in to this new app use the same user name you used on the old app this way you won’t forget your user name,, second the password sign in has changed you will need a new password that will require a symbol,, under the password sign in it list the requirements for creating a new password,,, also the expiration date requires a four digit year your card only shows the last two digit you will need to enter the full year,, if you have done everything correctly the enter tap at the bottom should be green in color if not you missed something go back and make sure you followed to log in instructions correctly
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App
Just so we are clear I did get customer service that the app isn’t working. So when I called first time they just said to down load the Gold app for the 533 numbers but didn’t time the app isn’t working so. Gonna try again in a few days and maybe it will work I uninstalled it gonna wait a few days so all the bugs are out and by the way the old app won’t work either.
Marylin99
Marylin99
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We’re poor so of course it doesn’t work
Having three Direct Express apps in the store at once was tip, not that I needed one. Put off updating every time when it would reroute me to new app(s) but now I’m forced to. And the shocker: it doesn’t work. Weird, right? Enjoy the awesome loop of logging in, being told your info is wrong (the same info I’m simply pasting in from the previous version of the app that functioned). Try to reset and verify identity but of course I’m told I have my identity wrong. Well that’s likely, probably forgot my own birthday.
I guess it’s back to calling to check balance or tediously logging in thru the browser. Until they get the app to work. I’ve had Direct Express for over a decade, same address and everything so gotta say I’m confused how this is so challenging. Video games and whatnot are complex and tricky but with an app like this doesn’t seem like a lot to ask to make sure it works halfway decent BEFORE releasing it/forcing us to try and fail to use it. Yeah yeah, government benefits. Seems like we shouldn’t have to be unwilling and unpaid beta testers. I’m not sure how they managed you make basic functionality such an arduous goal. But what do I know? Me dumb po folk
I guess it’s back to calling to check balance or tediously logging in thru the browser. Until they get the app to work. I’ve had Direct Express for over a decade, same address and everything so gotta say I’m confused how this is so challenging. Video games and whatnot are complex and tricky but with an app like this doesn’t seem like a lot to ask to make sure it works halfway decent BEFORE releasing it/forcing us to try and fail to use it. Yeah yeah, government benefits. Seems like we shouldn’t have to be unwilling and unpaid beta testers. I’m not sure how they managed you make basic functionality such an arduous goal. But what do I know? Me dumb po folk
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Dissatisfied
I to have tried and tried to get on the new app my card as well starts with 5332 and many many attempts it will not connect I wish they had stayed with the original app for those of us that our number starts with 5332 I wish you’d fix the new app or let some of us stay with the old app so aggravated with trying to get on the new app yep fix it folks!! Lisa A Mullins
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DirectExpress review
I loved my original DirectExpress card and website
I took all the tutorials and learned a wealth of info
The app was fast loading and easy
The new app will not open with my finger so it takes longer to fingerprint and put in my password but hey if it keeps my monthly income safer it’s worth it !
Still love my card
Bring back a points for learning area in app but give better rewards than small cash prizes which were very few and far between
Go get retailers online to give you good coupons for completing tutorials small for the basic first ones and larger for more detailed subjects
Online retailers ALL offer 5% 10% to more discount for customer acquisition and establishments they will gladly join in and provide coupons to be used by those of us who hit the stores the day we get our cards loaded we are mostly disabled and elderly so tell them to make the coupons for their slow days and make them good like 25% off
I took all the tutorials and learned a wealth of info
The app was fast loading and easy
The new app will not open with my finger so it takes longer to fingerprint and put in my password but hey if it keeps my monthly income safer it’s worth it !
Still love my card
Bring back a points for learning area in app but give better rewards than small cash prizes which were very few and far between
Go get retailers online to give you good coupons for completing tutorials small for the basic first ones and larger for more detailed subjects
Online retailers ALL offer 5% 10% to more discount for customer acquisition and establishments they will gladly join in and provide coupons to be used by those of us who hit the stores the day we get our cards loaded we are mostly disabled and elderly so tell them to make the coupons for their slow days and make them good like 25% off
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Direct express
Tells me I need to download the newer version and directs me to download the app so I do and enter my card info and it tells me my card information is invalid to call customer service so I do and my card is valid and works so I try the app again entering sign registrar new user and also tryed using my info I used on older version nope neither work both say card info is invalid. Now neither app works and the only way I can check my account is by calling customer service each time entering all my card numbers each time an so on it’s a real pain in the u no what . Please fix this issue and yes my card also 5332
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Unsatisfied
I was told yesterday that I couldn’t use my current app that I had to use the new app. I spent several hours trying to get the thing to work it’s B. S. Why can’t I talk to a representative? I called and they said they had several several people and that I could leave my name or number and they’ll get back with me in 2 1/2 hours. They called me back and the person that called me back was not a person that was knowledgeable about the app so I spent the better part of my day wasted on this. When a bank or credit card gives you a new card after yours expiresYou merely call the number and put in the information and it activate your new card. Why can’t this procedure work for this? We shouldn’t be the one suffering for using this service.
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Old app was better
I didn’t think there was anything wrong with the old app. I personally hate the new one it doesn’t let you see enough of your transactions. I was going on an old phone with the olde app but now it doesn’t work. Can someone PLEASE fix the new “better” app app so you can see older transactions? Please.
Never mind, I just went back to the new ap and saw where you can view all. That’s great, thank you. I’m so sorry for the previous review.
Never mind, I just went back to the new ap and saw where you can view all. That’s great, thank you. I’m so sorry for the previous review.
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Change isn’t always good
The changeover to the new system requires me to re-enter my information. That user ID and passcode were among many other logins recorded in a book. Unfortunately, that book went through the laundry twice and and only those entries written in Sharpie pen were visible and legible. DX was not.
Recovering User ID and Password continues to fail despite entering valid info and their 24/7 phone line is “experiencing heavier than normal traffic”.
I can’t login and can’t get the recovery options to work. Please allow those of us memory challenged seniors to use the old format that remembered our login info.
Recovering User ID and Password continues to fail despite entering valid info and their 24/7 phone line is “experiencing heavier than normal traffic”.
I can’t login and can’t get the recovery options to work. Please allow those of us memory challenged seniors to use the old format that remembered our login info.
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Transactions are only deposits
I don’t know what updates were made from the old app. At least I was able to see the date, to whom my money was going. This new app shows only deposits. Trying to call customer service is awfully exhausting. Now my card expires at the end of the month in which I did receive my new one yesterday. However I can’t activate it because there’s no prompt for activation. I’m really considering opening up a checking account. At least I can physically see my transactions. Because when I call to check on my transactions I only get the last 10. What happened Direct express/comerica Bank.?? As a Veteran I’m very displeased how I volunteered my life to my country and receive this type of service.
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