Leave a Review Gopuff Driver
Driver support lacks
The app doesn’t work properly it does not let me push the slider over to start my work day. I don’t need to hear about deleting the app or being close to the facility because I did all of that the simple solution would be to have a dedicated customer service helpline for the drivers as well as the customers or train everyone to handle these issues as well. The frustration of having to email support and wait many hours for a reply only for them to tell you to do something that you already have done is a major problem. Been approved to work for 4 days now and still no joy in being able to work so as far as the pay and other work issues I haven’t even gotten to that part yet because I haven’t taken 1 trip yet. Please listen to the people that are out in the trenches not the people sitting behind desks directing on how THEY THINK things should go. And please do not send me a generic message telling me how sorry you are about my problems with the app simply fix it!Show lessB Legendary Customz
Developer Response
We have forwarded this issue to our team and hope to have it resolved soon. If you have any other feedback or issues, please let us know at partners@gopuff.com and we will be right there to help. - JBBe Careful with this App or their website
Their website takes your personal information for drivers; then states that there is nothing in the area.
After, it takes your personal information, you won't be able to login on the app, at all, and there is no login on their website. There are requesting ssn or fein, name, telephone number, and email. There is no option to delete it on the website or app, because if there is nothing in your area; then you can't login. That is wrong, no app or website should take your personal information unless they have something available.Show lessKargaletta Lolita Davis
Has its pros & cons. Lately mostly cons
At first I really liked delivering for Gopuff. But lately it’s been very long waits to get a order and sometimes I wait a full hour and only get handed 1 delivery. And another thing that has been going on for almost a month is every time I get a notification that delivery blocks are available to schedule, I click on it at that very moment I get notified and it tells me there isn’t any available hours ?!? I emailed support over and over but get told the same thing. Update my app, delete it and reinstall etc. I did all of that and it still won’t allow me to schedule blocks. It’s very frustrating. Also, I really wish Gopuff would make it mandatory that a tip has to be made. Even if it’s $1.00. I had a few deliveries where I didn’t get anything for a tip but I waited almost a hour to get that delivery and completed the delivery. All for what? The $3.00 base pay. Please make it mandatory that there has to be a tip.Show lesstiffy216
Developer Response
We apologize for the scheduling issues. Please reach out to us at partners@gopuff.com so we can look into the matter and better assist. - FayeTruly a terrible company
Unless your comfortable with unwanted fake notifications ALLL DAYYY of possible shift openings that are NEVER ever ever there. And to FIGHT every Thursday just to make 4 HOURS for the ENTIRE week or willfully go up there and sit around with your fingers crossed in hopes the company is busy just to make a dollar but you probably won’t. Orders don’t fly out the door. Maybe they would do better if there got food was worth eating. Your better off buying a TV dinner being that’s all they sell anyway. Microwave pizza is the best thing they have literally. Don’t partner here unless your time doesn’t have value. We would all do better if we knew better but you can do a lot better than this I trust it. Gopuff more like (gopoof)Show lessReal talk. 🫡honest review
You Drive & Drive to the poor house
Subsidiaries are worse the bonuses got worse the flat pay for each delivery is a joke. Gas prices are $4.29 a gln the flat rate for GoPuff is $3 it’s upside down. Most time because of the Amt of drivers you’ll get 1 bag drive 14 min one way not get tipped therefore leaving yr gas tank empty fast. I use $45 a day to work if you can afford that and cross yr fingers that you’ll get more than 10 deliveries to make yr day probably a $25 since we only get $3 a delivery. They need to show more appreciation to their drivers $3 a trip is not showing appreciation during these rough timesShow lessGamejunkie0314
GoPuff is a criminal organization
They suspended me because of an insurance paper because I guess they can’t just check online that my policy is still active. I didn’t get my new paper receipt until a day later. I sent the document in and got reinstated but can’t log in because they are inept.
I deleted and reinstalled app and wasted an hour of my time. They have even more buggy app than DD and UE which I didn’t know was possible! They can’t handle an upset driver so they just block me.
The price mark up on their garbage is way higher than the competition too and the pay where I’m at is terrible because most orders are 12 miles round trip on average! The pay is $3.75 a trip with no tip guarantee and a suggested tip of $2.99, so I have no clue how they stay in business without VC funding and clueless drivers who can’t do math!Show lessCSPicker
It’s An Excellent Platform
I do like the overall configuration of the app. One feature that needs to be worked on
more is the seamlessness aspect of exiting the app for the Map feature and app that is a little slow and unresponsive. I have an iPhone XR (2018 model). The driver’s license photos seem to upload fine without delay. But whenever it comes to passport photos and the cover booklet being confirmed, I always have to call the support hotline for confirmation of the manual photos I take with the phone’s camera and then wait for clearance. There was this one instance where it did not go through. I would like a feature update about that particular matter. Please.Show lessPartha57
Developer Response
We appreciate your support and couldn’t succeed without our awesome drivers like yourself. We appreciate the suggestion and if you ever have any questions or feedback please let us know at partners@gopuff.com. We hope you have a fabulous day. - JBAgree with other reviews
The other reviewer is spot on …as soon as I get notified I click immediately and there’s nothing there ….best advice I can give is DONT even stress yourself out just show up and start working whenever you want because only difference is that you just won’t get subsidized pay trust me I seriously would stress myself out and it’s not worth it. My biggest issue is how they keep changing it so that is drivers are making less n less money first was 3.99 per order then to 3.50 per order then the weekly rewards are less than a dollar plus it’s a slap in the face for them to advise us to sign up with get upside app which you get 2-3 cents back but Gopuff gets paid every time someone who signed up under them uses app to get gas … other delivery services charge a 2.50 delivery fee with gas prices so high ….Gopuff corporation will be the reason why this company fails because they can’t keep drivers or warehouse workers plus how the heck can u not speak to anyone that’s crazy to me but I guess they don’t want a successful buisnessShow lesslisae1986
Developer Response
Hey there. We apologize for any frustrations we have caused. Please let us know how we can improve by writing to us at partners@gopuff.com. - JBIf I could rate it 0 stars I would
This app is not a equal opportunity app if you’re thinking about working here please don’t where I live there’s only four shifts available each day and there’s over 400 drivers in my specific area so when they drop shifts that you can request they’re all gone within 30 seconds so even if you’re a good driver and you do great it’s not enough to get any shifts throughout the week it’s been two weeks since they change the delivery blocks and how you get shifts and I haven’t got any and I’ve been on time I’ve done driving for a while so with that being said this app is awful and should change back to delivery blocks at least I could get delivery blocks almost a month ago when they drop them even if it was two days it was better than this requestingShow lessTorilynn72997
No shifts are being dropped
Hi , I’ve worked for gopuff for about a year and half now and every time we get a notification that hours are being added , it’s a false notification ( there is no hours available , it’s a scam ) they drop random. Small amount of hours at random times so they can take the most benefit and not have to pay drivers on a hourly basis . They basically hiding hours from drivers . And we have to stand up together to do something about this as this have not been an only ME problem I spoke to other drivers and they’re have the same story .Show lesscornershop shopper
