Leave a Review Gopuff Driver
GoPuff saved my income.
It’s very disheartening to see people come on here and talk about GoPuff as a company and not their app. I’ve started gopuffing around the time the app was introduced. I’ve gopuffed many different warehouses and cities. I have had problems with managers at the warehouse and delivery drivers but never GoPuff as a company. I started working for them when I was 7 months pregnant as a 3rd job and they made my life so much easier that I could quit my other two jobs. I started in December 2021! I made $900 my first week. They set the bar very high and ofc that was my best week ever because it was Christmas. The app had its issues because it was still in beta. It wasn’t even in the App Store yet. A few years later after I had to take maternity leave for 6 months due to birthing complications. GoPuff changed so much. Their app continues to get better and better. It’s so much easier to operate the app now and to get the most out of GoPuff. I’m averaging $30 an hour. I live in a town where there are 3 colleges and I almost always get a tip over $3. GoPuff just keeps getting better and better. Thank you! Can’t wait to see where you guys are heading!Show lessKaiPai420
Developer Response
Hey there. We are happy to hear that you are enjoying being a driver partner and appreciate your support! If there is anything we can do for you, or if you have any feedback on how we can improve even more, just let us know at partners@gopuff.com. We hope you have a fabulous day! - ANLawsuit coming soon
I will bet money a lawsuit is coming soon for them. They pay $2.50 $4.00 usually per delivery, so if a customer does not tip, which can and will happen, even in orders with a lot of items, all you will get is $2-$4, maybe $6 if there is two orders at once for your time, which can easily be 15-30 min or more by the time you get back to the Gopuff location. They do not care about their drivers, just like the rest of the major start ups. They care about them, and they overcharge the customer with high delivery fees which you see barely any money of. You can also be there, hours, and you will not get a delivery. If you average out the money per hour of your time, not including driving costs if you have a car and obviously energy if you have a bike, you will likely be earning less than minimum wage. Many customers don’t tip, and Gopuff relies 100% on them to tip for their drivers to make a living wage. They do not guarantee minimum wage for your time, at least, and that is what makes it illegal. STAY AWAYShow lesshwbdishd
The app do not go online
I tried everything and tried to get in touch with support but they don’t know how to solve the problem, so now I’m done.Inaciozgt
Alcohol
As delivery driver struggling a lot from alcohol orders can’t see them they only appear after accepting and on top of that you can’t cancel the order it has be done by the manager every single order that contains alcohol I’ve to wait for the manager to cancel!!!!SOHEB90
Still rooting for Gopuff, but…
It would be great if someone would fix the orders for these repeat problem customers who don’t fill out their whole address and then don’t respond to the drivers cost in time for both drivers and Gopuff through Support. Since support has now informed me to leave orders at No contact orders, I’m a little confused about the policy. Hope you understand why I am leaving them since I already know the customers are not going to respond in a timely manner. I’m beginning to see the reason for the ratings. Last time I tried to schedule there wasn’t enough available shifts to make it worth scheduling. They also must have changed the show up and start driving thing as twice today I’ve sat watching other drivers that arrived after me leave with multiple orders. If there was a problem they could be decent enough to inform drivers. Not a reliable income source at this point Thank you for the response. Idk. Not sure they understand as now I’ve scheduled a shift for tonight, twice. Twice it’s shown as accepted yet it not showing on my schedule. Thank you again for the response. I managed to get orders the other day so it’s apparently working. Did talk to support but wasn’t up for sending pics of my empty schedule as requested nor had time. Signed up for blocks yesterday but didn’t receive a single one. 1300 deliveries with no complaints and no problems apparently doesn’t hold a value. If it’s that hard I need to look elsewhere. Thanks anyhowShow lessBilly Jo Bob Brain
Developer Response
Hey there. We truly apologize for any inconvenience we may have caused and understand how frustrating this must be. Please allow us to look into this further by emailing us at partners@gopuff.com and providing more details regarding the scheduling issues. - ANStill rooting for Gopuff, but…
It would be great if someone would fix the orders for these repeat problem customers who don’t fill out their whole address and then don’t respond to the drivers cost in time for both drivers and Gopuff through Support. Since support has now informed me to leave orders at No contact orders, I’m a little confused about the policy. Hope you understand why I am leaving them since I already know the customers are not going to respond in a timely manner. I’m beginning to see the reason for the ratings. Last time I tried to schedule there wasn’t enough available shifts to make it worth scheduling. They also must have changed the show up and start driving thing as twice today I’ve sat watching other drivers that arrived after me leave with multiple orders. If there was a problem they could be decent enough to inform drivers. Not a reliable income source at this point
Thank you for the response. Idk. Not sure they understand as now I’ve scheduled a shift for tonight, twice. Twice it’s shown as accepted yet it not showing on my scheduleShow lessDeveloper Response
Hey there. Please let us know more about this by emailing us at partners@gopuff.com so we can take a look into these scheduling issues. - ANStill rooting for Gopuff, but…
It would be great if someone would fix the orders for these repeat problem customers who don’t fill out their whole address and then don’t respond to the drivers cost in time for both drivers and Gopuff through Support. Since support has now informed me to leave orders at No contact orders, I’m a little confused about the policy. Hope you understand why I am leaving them since I already know the customers are not going to respond in a timely manner.
I’m beginning to see the reason for the ratings. Last time I tried to schedule there wasn’t enough available shifts to make it worth scheduling. They also must have changed the show up and start driving thing as twice today I’ve sat watching other drivers that arrived after me leave with multiple orders. If there was a problem they could be decent enough to inform drivers. Not a reliable income source at this pointShow lessDeveloper Response
Hey there! We apologize for any frustration. We hear your concerns and will forward your feedback to our team so we can make improvements. If you have any questions at all or have other feedback, please don't hesitate to reach out to us at partners@gopuff.com. - ANReview Based In Arizona. It’s great, but…
Based on the Scottsdale Location in Arizona. This app is a great way to earn extra cash. It saves you miles on your car as you don’t have to continuously drive around searching for orders like other delivery apps. You take an order to the customer then come right back to the station for more. There are some bad things about delivering for Gopuff, but the good outweighs the bad. The but… part. This app is tremendously buggy. The most annoying parts is trying to scan IDs for 21+ orders. You can have the option to turn this off but most alcohol delivery orders have the best tips. Sometimes I have to send a picture of the ID to support and wait awkwardly with the customer until they approve it. Menus can sometimes bug where you can’t see your current deliveries your on until you refresh the app. Gopuff does not allow us to see the tip we are getting prior toward doing a delivery. Not to be greedy or money hungry, but taking an order 6+ miles away then driving 6+ miles back for $3-4 is simply just not worth it especially with how gas prices are now-a-days.Show lessHottienottie
Developer Response
Hi there. Thank you for your honest opinion. We will forward this to our team, and if you have any more feedback, please let us know at partners@gopuff.com. When emailing us, please include a link to this review or screenshot. We would love to hear from you so we can use your feedback to improve our service. JBThe base pay it’s crazy low
I been doing gopuff for 2 years in Philadelphia. They basepay it’s crazy low . We only depend on tips and half of the custumers don’t give tip . Regardless of the matter let’s say I get 2 deliveries and the base pay it’s only $4 . Always the same or less . Another order I get 5 deliveries and the base pay was $4.51 for 5 deliveries. The same as if I was getting 2 orders . They system it’s bad . They definitely getting over on they drivers and that’s not good for the people that work hard to make sure y’all company stay working and running and they barely give promotions . Barely what can get worse than working on a holiday and u don’t even get a promotion smh . Definitely been working grubhub and doordash more often I make a lot more and they basepay at least add up . Gopuff need a class action lawsuit in Philadelphia any lawyers Reachout to me they deff getting over and we going to adress that . Y’all been warned this company need to get it together and the way they pay they drivers a lot of people complaining already and the next step it’s court . We work too hard ti get pay $1 for a 3 miles delivery average. Just crazy !!!Show lessmisterhunter666
Unfair and frustrating
Not only is the pay per trip unfair but so is how the scheduling is, I literally requested and was approved for delivery blocks for the rest of the week and they were taken away the next morning. Then after attempting to get the situation resolved it was a failure because the agent claims if there no screenshot then no proof… that’s unfair and very frustrating and then it happens to me again and I have screenshots this time just be denied my hours again that were approved. Talked to several agents about the matter and then they say I need another screenshot of the hours actually saying approved and not requested…. That’s unfair and frustrating to me as a dedicated delivery driver. What makes it worse the only block I did do, once I got to the facility, the power was out all night and no from Gopuff knew, waited it out only to receive a demoting currency of only $22 after doing someone else’s job. Very frustrating and unfair indeedShow lessdsriophg
Developer Response
Hi there. We truly apologize for any inconvenience we may have caused and understand how frustrating this must be. Please allow us to look into this further by emailing us at partners@gopuff.com. - AN
