Leave a Review Gopuff Driver
Apple CarPlay app please
App needs Apple CarPlay supportwal8769
Don’t drive for Gopuff
1. Gopuff has unfair prices for their drivers: they tempt their drivers to accept these unfair trip wages by giving them only a 30 second window to accept a trip offer, which is not enough time to do any research on if a trip will be lucrative or not. They will also not show you the customer’s tip until after you have dropped off the components so that you will accept bad trips. They want you to accept bad trips because then the company and the customer wins and only the driver loses out.
2. They have no support for their driver’s concerns, only the app whose chat functionality no longer works even if you have the fully updated version of the app and have cleared your app cache. This is on purpose because they do not want to hear the numerous complaints from their drivers. The email address they give you for support takes a full day to get back to you, does not understand your specific complaint and only gives stock answers, and spins all fault on Gopuff onto the driver themselves. No one at the actual Gopuff facility has any way to help a driver with a concern nor any phone numbers for support to give out.
The only reason I am still willing to drive for Gopuff is because of the generosity of the customers who tip very well. If not for tips this gig would cost me money.Show lessjujubean51
No sound notifications when screen is locked
I am using app in uk and noticed when my screen is locked i wont get sound notifications, so i missed some of the jobs. Only get sound notifications when i have app opened and i have to keep pressing it while driving because screen goes to lock screen after few seconds. It would be great to fix this to get sound notifications also when on lock screenShow lessBenitadamo
Maybe not worth it
I been working for Gopuff for 1 year in Philadelphia. They be doing us dirty here . We get 4 orders for $2.50 base pay sometimes that don’t even add up . They should have a minimum payment for each order weather we get them 3 at a time or not . Then we only rely on the customer tip and sometimes nobody tip so we do for deliveries for $2.50 just makes no sense . Unlike DoorDash and grubhub you get a minimum payment for each order base pay . Gopuff needs to fix this asap yall make a lot of money and do the drivers dirty . The ones making yall the money we should get a better base pay and more promotions yall took that off also . Just insane sometimes we be out here all day just to make enough to refill our gas tank again with barely any profit made in a days work . We work hard and deserved better and yall fail to realize that without delivery drivers yall will make no money . We need to do something about this as a whole this is not right , we work hard and the pay it’s just tooooooooo lowww!!!!! So at this time I don’t recommend this company to work for till they get this payments correct .Show lessGopuff worker
Developer Response
Hey there. We appreciate your feedback and understand your frustration. We will forward this to our team so we can make future changes and improve your experience as a partner. If you have any questions at all or have any other feedback you'd like to share, please reach out to us at partners@gopuff.com. - ANHIGHLY DO NOT RECOMMEND!
I worked for gopuff 2 months and here is what can i say about this company: 1: Their customer support is absolutely pointless and terrible. i had problems with the orders and every time when i was going to cancel them (because someone else picked it up, not because I didn’t want them) i had to text to the customer support agent in online chat and then they sent you to the other support through the call (but anyway at first you have to text them first) and there you also should wait until they decide CAN you cancel this or NOT 2: They pay you approximately 3$ for one delivery and if you get 3 or 4 deliveries, they pay you somewhere around 4-5$ (base pay) 4-5$ FOR 3-4 ADDRESSES, ARE YOU SERIOUS?! 3: I worked in Los Angeles and sometimes i delivered orders to Beverly Hills or somewhere to the mountains and everytime I lost my internet connection, so I took a picture and drove to area where i got connected and then marked orders “delivered” and they just deactivated my account, I wrote them and explained my situation, they just ignored me (it happened a few times) My stats is: Acceptance rate 100% Delivered on time 98.8% Completion rate 100% And 0% issues with the orders So they just deactivated me for absolutely no reason, I promise guys i will write the same review in each service where i can find you And I’m going to discuss it with my lawyer TERRIBLE COMPANY, DONT TRY TO WORK WITH THEM GUYS, DONT WASTE YOUR TIME!!!!Show lesschernoviilya
Developer Response
Hey there. We sincerely appreciate your feedback and understand your frustration. We will forward this to our team so we can make future changes and improve your experience as a partner. If you have any questions at all or have any other feedback you'd like to share, please reach out to us at partners@gopuff.com. - ANTHE WORST SIDE OF GOPUFF
I've been working this app 2 years ago, it was amazing, 22 dollars an hour, bonus every week, fair tips and trips, so later on, GOPUFF got on everyone eyes, they started to screw up, they took the hours away, they took the 22 dollars, they took the bonus, adjustments, longer trips without tips, management in every facility think they are your boss cause they talk to you in whatever way and they don't give a Fk, they do the want people standing out of the building or inside, they took the chairs from facilities, the restrooms are locked, if your order got canceled you don't get paid basically you waste your time and gas, GOPUFF IS BEING STEALING ALL TIPS, I don't understand how a great company just became worse, plus for whatever reason your account can get cancelled or you kicked out from them, if they realize is not your fault there is no compensation, anyway gopuff drivers are not employees and gopuff make the rules and break them too, it's better having Uber than GOPUFF, at this time there is no way for this company to be as good as it was before, they don't want happy drivers is just disrespecting in every way to drivers, I'm talking based in my experience, I couldn't give 0 stars cause there is no way....... There is more stuff I was just quickly explained.... I wish they go back to the way they were before, they used to be the best and now is the worst and cheapest delivery company...Show lessWatdafaq07
Developer Response
Hello. We appreciate your feedback and understand your frustration. We will forward this to our team so we can make future changes and better your experience as a partner. If you have any questions at all or have any other feedback you'd like to share, please reach out to us at partners@gopuff.com. - ANFrustrating
I was shown a Santa Rosa, CA location as well as a Petaluma, CA location.
After experiencing intense incompetence from employees at the Santa Rosa BevMo go puff location, I drove all the way to the Petaluma location just to be told there is no Petaluma location? I wasted gas, money, and time traveling 30 minutes. Why have a location on the app if there is none in reality? Also why have GoPuff at BevMo if the BevMo employees are going to be rude, give delivery drivers dirty looks (I’m 7 months pregnant), as well as waste my time telling me the package should be in a designated bin, if it isn’t, then it’s not ready, have me wait an additional 45 minutes, then tell me “oh it’s been over there on the ground by the ice machine”. Told by employees to cancel the order, rude attitudes, and was told I wasn’t waiting 45 minutes or longer when 2 deliveries said I worked 2.90 hours!
Why not partner with Safeway, target, or other major retailers?Show lessBluedream707
Developer Response
Hey there. We sincerely apologize for any frustration. This is not the experience we strive to provide for our driver partners, and we would like to look into this further. Could you please send us an email at partners@gopuff.com with the details? - ANAwful experience first day
I decided to try GoPuff out and they were running a promotion where if I completed 7 orders I would get $150 within the dates listed. There were no times listed but I was consistently checking the app while I was working and saw the mission was active in my list. While on my last delivery the mission got marked as incomplete. I chatted with support right away, they told me they would bring it to the higher up team as they see I completed my end, and that that team was still working and would contact me shortly. They never contacted me. Next day I contacted them again to be told the same thing. Third day I contacted them they told me I have to fill out an online form and that it would be resolved through email. I did what was told of me and provided screenshots of the mission in my history, my completed orders for that day, and all information. No response. I sent another email and they finally got back to me saying I did everything but the mission ended 6am that day. The mission was active until my last delivery in the app. The warehouse is not even open that early and those times were not listed in the mission. I responded and I sent them all the proof once again. Sent them follow up email. It has been a few weeks now and they responded today that I did not opt in to the mission(even though it’s still in my history). Awful app and employee care.Show lessTreleyney
Developer Response
Hey there. We sincerely apologize for any frustration. This is not the experience we strive to provide for our driver partners, and we would like to look into this further. Could you please send us an email at partners@gopuff.com with the details? - ANAbout their pay
I definitely agree they should be paying us way more the way we have to drive 8-10miles and only get $2.00 dollars or $3.00 dollars and nothing else is ridiculous and most of the people don’t even tip they should be required to tip I think because that’s how we make our money and the fact they don’t is crazy I don’t get why we only get the bare minimum but we are the ones putting miles on our cars and burning our gas up just to get nothing in return like that’s crazy it was all good in the beginning then as time went on it got worse and worse they taking the bonus each week away they don’t pay no money as it is base pay and customers don’t tip so in reality we loosing loosing for sure smh hopefully it changes or they won’t have anyone to drive and they won’t be able to make anything because no one’s going to keep working and or settling for the bare minimum that’s crazy!!!Show lessCherizah
Developer Response
Hey there. We sincerely appreciate your feedback and understand your frustration. We will forward this to our team so we can make future changes and improve your experience as a partner. If you have any questions at all or have any other feedback you'd like to share, please reach out to us at partners@gopuff.com. - ANWorkability
The app keeps closing automatically. I tried to refresh, reinstal, reset all setting, update IOS but still not opened.Wedi Kiflu
