Leave a Review Gopuff Driver
Not much different
Such frustration not much a difference in this app and the last. Shifts don’t ever show up at the time they say they will be available, always have to rely on last minute shift drops at the most random times and support isn’t much help the best you will get is they can’t help how fast the shifts are gone . But I need them to look up why they don’t show up on the screen not the speed at which there gone there isn’t a chance to even see them. Other than that the app is good if your lucky to ever get a shift be aware keep your own record of your trips and tips hrs and rewards don’t rely on app to keep track of it . Best thing about it has to be the people working indoors they are always so helpful and a pleasure to work with.Show lessNeverthelessEyes
Developer Response
We apologize for the scheduling and application issues. Please reach out to us at partners@gopuff.com so we can look into the matter and better assist. - JBGoPuff Yourself, “Support”
GoPuff underpaid me almost as many times as they paid me correctly. All the support inquiries in the world made no difference. Then, suddenly, they were no longer doing payroll and STRIPE was the new payroll. No apology and no explanation.
I’m still owed over $1,300 out of about $9,000 total earnings. 15% of your earnings will magically stay in their pocket. This is a review of the app bc the app is where I clock in and out, the app tracks me for mileage and time, and the app literally has all the control over my success and earnings accuracy.
The “scheduled hours” shifts are deceptive. You won’t be paid for those hours, even though they say you will. All in all, 2 stars, bc this is a 2/5 company that gives a 2/5 concern. They should’ve called it 2/5 and saved everyone a lot of trouble, especially people who thought GoPuff was just Marijuana delivery. I did. Btw every other driver I speak with, and the bevmo associates in the store, they all despise gopuff. Everyone. Missed earnings according to other drivers has been going on for at least a year.Show lessbangyerdead
Developer Response
We apologize for any frustrations we have caused. Please allow us to look into your situation! Please send us an email at partners@gopuff.com with the details so we can look into this right away. - JBThe system!
Since I have been here they’ve added more and more drivers and there are not enough hours available for us all to get even just one six hour shift. For example, I have not been able to pick up any hours for several weeks now even when blocking them out as quickly as my phone allows Because it won’t accept my attempt. The app is really sketchy and It’s often lost track of me and my progress and “clocks me” out for no good reason and there’s no alert or anything to let us know. It’s also frozen up on me for almost a whole shift and there’s no back up method in place to fall back on. Support was not helpful. I mean the job itself is okay but it is extremely frustrating and difficult to manage. If and when You do manage to pick up a shift that is. I realize that they are a new company and so I’m trying to stick it out with them but honestly, I probably won’t be able to.Show lessMojo2nyte
Developer Response
We apologize for the scheduling issues. Please reach out to us at partners@gopuff.com so we can look into the matter and better assist. - JBI do not notice a difference
I honestly do not notice a difference when compared to the prior app. I wish there was a way you could see all available shifts on one screen when they drop. Having to switch between locations is impossible. Also, when people drop shifts is there a way to show which location it was dropped? That would be a major help. Other than that the app is fine. I have iPhone 11 and it’s rarely crashed on me but it has signed me out while I’m not on my phone and/or using the app. I’ll get a Notification if dropped blocks and go to app and I have to sign in. That’s frustrating. Nothing in life is perfect but the app could be a little more User friendly as far as scheduling is concerned.Show lesserin_lea
More furthers
More futures needs to be added. For example, to change the delivery methods. Thanksberekettete
Notifications
I am a GoPuff driver in Las Vegas, Nevada and I like the app! It is not complicated and easy to navigate? I do have a few issues with it, which prevents me from giving it a 5 star rating. I do not receive notifications on any open schedules, I feel, in a timely manner. Also, I have yet to figure out what to do to make this happen so that I can have a fair shot getting a schedule to work instead of constantly being “on demand” which is fine, but I would love to get a few days, at least three out of the week, with a schedule 6 hours minimum. Thank you GoPuff for this opportunity to be a part of your business’ family!Show lesseDri$$@143
Its a good app but need more improvements!!
The app needs to show the invoice for every payment we cannot change bank details or anything hopefully more futures will be added ! I love USA but no more than UK!!daniel nerghis
