Leave a Review Gopuff Driver
HIGHLY upset
Hello, I am VERY upset right now. I received a “warning” email from you guys. This is the second “warning” email that I have received about me somehow “refusing” delivery offers when I haven’t been refusing any at all. In fact I’ll just be waiting for an offer on the offer screen and suddenly get “missed offer” messages when I hadn’t even received an offer at all. This happened to me about 4 times yesterday. Even the people at the delivery center said they were trying to assign me offers and couldn’t sometimes and they didn’t understand why. I should not be removed or penalized for something that clearly isn’t my fault. This is frustrating and I’d like it If something could be done about it before I completely lose access for something completely out of my control. It has to be some kind of bug in the system.Show lessvirtua8686
Developer Response
Hi there. We apologize for any inconvenience this may have caused. Please reach out to us via email at partners@gopuff.com and let us know more about this situation so we can take a look into it. - JBThey don’t know what they are doing
After completing my background check I thought I was able to start right away but no. They decided to run a second background check to delay things for me. Is this the kind of unorganized actions I should expect? What information do you think is going to change from one day to the next? Do you rub background checks every day or something? Nothing is going to change. But I guess this is how they do things by overlooking steps that were completed. I already been asked to provide my insurance information twice. Now a second background. I hope I don’t have to do double the work unless I’m getting double paid for doing one thing. I’m losing confidence in this company and I haven’t even started yet. I think I’m just going to not move forward as these are red flags that a company doesn’t know what they are doing. I’m afraid I won’t get paid for what I do. I believe I will spend more time in the courtroom trying to get paid the money they owe me than I spend making any money. My time is more valuable than this. I’m going to forget about this and delete the app.Show lessJoker Loco 562
Developer Response
Hey there. Please allow us to look into this situation by sending us an email at partners@gopuff.com with these details.Drivers are taken advantage of
We don’t have a decline button .
They force you to deliver far to queens when we are located in queens . Example I delivered 21 bags and the last 3 after my schedule was done were in queens and I said give it to another driver , they suspended me and took the schedule away from me so I’m unable to book now! The company uses bully tactics on 1099 workers. We all have family’s to feed . Think about that u doing 21 deliveries in a day with no lunch break , gas differential nothing then your shift ends and the computer gives u 3 queens orders , and u get suspended for not taking them .
Icing on the cake then they tried to penalize me again for 2 weeks for not working the day they said I’m suspended! Go puff is not working with us they are bullying us . And we’re making less and less money as time goes on. A 1099 worker should not be able to be forced to do anything or penalized if they don’t . There’s enough driver to let someone else take it .Show lessSho-out
Developer Response
Hey there. We are sincerely sorry for any frustration caused. Please let us know more about your experience and any issues you have by emailing us at partners@gopuff.com so we can can improve our service.Class Action Lawsuit
There needs to be a class action lawsuit brought against this company for theft. Underpaying divers, violating their rights as contractors, retaliation against those who stand up for themselves, long distance runs for no increase in pay or tip guarantee, weekly bonuses are unobtainable and not even worth trying. No gas subsidies or even a minimum wage. Driver support is outsourced to India and worthless. It’s a cash grab at the expense of drivers and when drivers figure it out or complain, they are let go and the process is repeats with the new driver. It usually takes a year or so to understand how bad you’re being screwed. They always treat new drivers fairly but as time goes on start to treat them like crap. They pay no payroll taxes for drivers, no fleet to buy, no vehicle maintenance, no commercial insurance, no gas, yet they still don’t want to pass any of those profits along to the people bringing them in. Contractors should be making almost double what a typical wage employee makes because of the extra overhead. Shame on you gopuff.Show lessSirsmokesalot101
Developer Response
This is certainly not the experience we strive for. Email us at partners@gopuff.com so we can get this looked into!Unfair pay system
GoPuff/GoDriver is a great concept for people who want to work flexible hours and the freedom of working out of your own vehicles.
Main issue is the new variable pay does not make sense. It used to be a base pay of $4 but now they use a variable pay which depends on how long drive is, traffic and weather conditions.
For instance, last night In Rochester Ny, there was a winter weather advisory in effect and the roads were snowy and almost unsafe to drive, very slow traffic and the variable pay was under $4 per order that we used to get. You would think conditions like that would qualify for a higher base pay.
Hate to see “updates” take a step backwards and negatively effect your employees pay.
Hoping this gets fixed because it would be a lot more enticing for driver’s to continue working.Show lessJosh_3222
Threatening drivers with deactivation..
I have received 2 warnings from go puff with no details about how I need to fix the quality of deliveries. They don't provide any information on the matter and say it's up to the driver to figure it out. No phone support and email support is rude, uncaring and unsupportive.
Be prepared to be threatened by deactivation if god for bid a customer that doesn't tip says they didn't like their order. Somehow it's the drivers fault. IT IS NEVER GO PUFFS ISSUE OR FAULT. Be prepared to drive for a company that does not care about its driving partners in the slightest..Show less@Nicthetallone
Drivers not getting what they deserve
It’s nice way to make extra money. But as a driver it seems the more upgrades they do to make things better is helping the customer. But not beneficial to the driver far as pay. The wait time was a cool idea but you made more under the other way at a set rate per hour. .14 cent per minute is only 8.40 in the hour. More so the base pay for trips is hurting the driver more if the customer doesnt tip you drive 20 minutes to get to someone house for 2.25.Show lessKL$23
You will pay THEM to work
They hired me on with the promise of up to 80 hours in a 2 week period. I was lucky to be able to get 15 hours. You will never clock out on time. Most customers tip a few dollars and that would be fine, but GoPuff pays so little you won’t be able to fill your gas tank. You never get the hours you’ve requested. There’s never any supervisors available to ask for help from. You also don’t make as much as the earnings in the app say because that’s all pre-tax income(your paycheck will have takes taken out). I couldn’t make up the money from driving everywhere; I was asking friends for gas money to keep my shifts. You’re much better off with door dash or your local pizza place if you want to do a delivery gig.Show lessbabelfishmeetsbbqsauce
Wait time pay is ridiculous!!
.18 cents a minute while waiting at the facility, well guess what? They gonna send you out with a single 4 dollar order on a 35 minute drive so you better hope you get tip cuz if you don’t, you will be making less then minimum wage. This company relies on you getting tips to stick around cuz they don’t pay their drivers. I didn’t give it 1 star cuz it actually used to be a great competitor to Uber eats, doordash, ect. But no more they got greedy.Show lessVoltage89
Completely Down The Drain
I have worked for goPuff for 4 years now and I can truly see it getting worse as the years go on. They hire more drivers than they can schedule, delivering on demand in my area is basically pointless because the OAs skip you for orders, goPuff says the system assigns bags on a first come first serve basis but, that’s a lie. They change subsidy pay to “wait pay” and you have to physically be at the warehouse to receive it. Customers don’t tip, driving 30 minutes for $4 is disrespectful. I wish goPuff was like it was when I first started.Show lessdontay is good
