Leave a Review Gopuff Driver
Unfair Prices
I love driving for Gopuff, it’s pretty chill but however with inflation going crazy they should not make people drive 25mn to a location for the same 4.25 base price, I’m losing on gaz energy time and money at the same time. And there’s some location they be sending you that you have to pay toll to go back to the warehouse and all the for the same price. This doesn’t make sense. And also they be asking people to go to class to transport alcohol, come on guys. A 4 hrs non paid class just to transport alcohol does not make any sense at all. And as a result if you do not go, they will remove your locations from you and you will not be able to do delivery. Also they release hours whenever they want now and you don’t even know if you will get the hours you requested or not, you will not get paid for those hours any way it’s a big scam the way they pay those hours. Gopuff is definitely not helping their employees either with customer services or either with gas price going up and inflation. For 2 years they haven’t changed anything about their pay prices, but I’m pretty their products price have changed. And you can only contact by email if you are not in a middle of a delivery. You guys need to rethink about the ethics of your company or else you will keep on losing drivers and no drivers mean no customers.
BestShow lesshassanbeatzz
Developer Response
Hi there. We sincerely apologize for any frustration caused. Please reach out to us at partners@Gopuff.com so our team can look into these issues.Sitting in front of location, can’t start the day
Pathetic. Plus, I’ve spent 20min with “support” who tells me to delete and reinstall the app and turn my phone off and back on. Still won’t work. Yes, I have location always on, movement tracking, etc.
This is a side gig between jobs for me, and it’s far too much trouble than what you get. Would be nice if they’d spend $ on software developers.
And I constantly have the same issue of no shifts available the second they pop up. Or on the day/time the support agent told me they dropped.
I guess that’s why the other delivery companies are full. They’re user friendly.Show lessAngDev01
What a waste.
This app is horrible. First off, I was debating and contemplating if I should sign up or not after reading the reviews. After partially signing up. I kept receiving emails and texts, reminding to finish the application. After a week I finally uploaded my Drivers license, car insurance and social security number, just to be told there was no availability in my city and that they would reach out to me when there was. When the first question they ask is what city will you work in. We’ll GOPUFF you could have told me that before I put in all my personal freakin information. If I could give no stars I would.Show lessBaeniesha
I’m not even going to try it!
With so many negative reviews from drivers who are out there snd doing it…I’m skered! I’m a “Top Dasher” in state college, pa with over 1500 five star deliveries and absolutely love and appreciate DoorDash. I just saw a GoPuff bag at a dormitory and thought I would check it out. Then I saw a GoPuff office locally. However, there are so many negative reviews about it with the same generic response from the company that there is NO WAY I’m even going to put myself through the hassle. Not worth it! Thank you DOORDASH! I have no complaints or issues with you and I will continue to give you faithful and superb service as a delivery person.Show lessMythology Student
New Driver.
This is my second day. I work in a populated area in a large metro city. There are only a few drivers at my facility. There is a lot of waiting. A lot. My very first delivery I had to contact support. I contacted both chat and phone. I was asked to use the “having trouble” button in the app by the chat. When I asked for clarification, since no button existed, it took about 15 mins for the support to say they couldn’t find the button either. The phone support called the customer and was audibly sighing in with impatience and I could tell the customer was disabled and has difficulty speaking clearly. Holy, ableism. Where’s the compassion? You want to sustain customers, right? Im on 3 way phone with this person and I don’t want to be even slightly associated with them. It’s absolutely apparent that the delivery and customer support training is atrocious. Considering the area I’m covering, I’m surprised they even have customers when they’re service even to their drivers seems slapped together, disjointed and unprofessional. The two days I’ve been waiting for deliveries with about 50/50 tipping for going into the hills makes the pay (especially for unscheduled workdays) completely not worth it. I’m just going to continue this until more reputable delivery apps have some openings in my area. It’s an embarrassment to have to represent this brand.Show lessTyrenshin
Developer Response
Hey there, Tyrenshin. We sincerely apologize for any frustration caused. Please include a screenshot or link of this review in an email to partners@Gopuff.com and let us know more about your situation so we can look into any issues you are experiencing. We hope to hear from you so we can improve our service. - JBWorst delivery platform when it come
This is the worst delivery platform when it comes to paying their drivers on time. It’s been two days since I’ve been going back and forth about not being able to cash out and no one seems to be able or willing to help. They don’t have a phone number for payment issues and communication is only through email and it can take up to 24 hrs for a response. Do not rely on this platform for fast or easy pay otherwise you may end up running out of gas and get stranded or go hungry for days.Show lessf0ifj
Glitchy app and extremely low pay good job Gopuff
They lucky they even have a 2 star rating this app is a joke they underpay and than when u try to ask about pay issue they give u run around. I live in California so I’m not sure how they think paying somebody $3 for an order is acceptable not to mention the order was almost 10 miles so that almost 20 both ways $3 won’t even buy a single gallon of gas like I said don’t waste your time delivering for these guys they will for sure rip you off prime example of what this gig economy has become crap service for drivers and even worst service for customersShow lessjrizzymack
THEY DONT HELP YOU
my account got deactivated for no reason and it wasn’t just one time it happened twice I had to get my account back working and they get it can activated and then it happened again and when you try to get help from the email they give you they don’t even email you back I’ve been waiting for over a month with no response at all someone told me they will go to there supervisor and have them look over my account and I still haven’t heard back from anyone at all they have no number you can call and talk to someone they just leave you hanging….Show lessbaknsnhvd
Awesome Company poor marketing
I love driving and delivering for Go Puff and initially when I started last year, there was no problem getting shifts at my designated location. I don’t mind driving the other locations, however, with the inflation of gas prices, etc., it’s costing more financially. I’ve seen the company allow customers to blatantly rob them over and over, especially when we know that the person is making up several email addresses just to use the $25 coupon again as it should be one order with coupon per address. Why $25, should’ve given $10 or 10% off. All that money spent for the halftime show should’ve been skimmed down. Also, some of the locations of the warehouses were poorly executed and I do mean poorly. The areas they should’ve been placed, they weren’t and now they’re closing two of our four locations and transferring that flow of customers to each one of the two remaining! My city is the largest spread out in Florida! There should be one located in every section of town (NORTHSIDE/SOUTHSIDE/EASTSIDE/WESTSIDE - this one didn’t happen and should’ve/ DOWNTOWN/THE COUNTIES which we have plenty!Show lessMrsLostPerfection
Developer Response
Hi there. We're very sorry about any frustrations we have caused. Please allow us to look into your situation! Send us an email at partners@gopuff.com with your delivery location so we can investigate! - JBApp stop working
Why is my app stop working?munirmonir
