Unity by Hard Rock User Reviews

Unity by Hard Rock
Unity by Hard Rock
SEMINOLE HARD ROCK SUPPORT SERVICES, LLC

Reviews Summary

Top reviews

Improving

Much better than the old app which was really just the an app version of the website.

Hope to see precious locations visited added soon as that’s usually the only reason why I would check the app here and there. Haven’t had a chance to have the rewards “scanned” yet but I’ll see how that goes next visit.
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Looks interesting, needs fixes

There does not appear to be a way to input the Purchase Codes from receipts. The staff at the cafe location was unable to get it credited to my account also. So, the program isn’t worth much if no one can enable a way to earns points. The old program was better.

What good is it if you can’t login?

Whoever tested this app before making it available did not do a very good job! It’s useless for me since I cannot even login. I have the latest OS on my iPhone so it should work fine, right?

Needs a TON of work! Removed app until they get their act together and someone does a thorough QA.

Notification Light

The notification light is constantly on but when I open the app, there is nothing indicated what I need to read, review or complete.

Absolutely abhorrent

Despite all of the accolades to this “new programme”, it is a disaster from the first email trying to set it up and login. After finally able to login, everything that was supposedly going to be transferred (cumulated visits, hotel points, etc.) has not at this point. Over functionality of the app is basically an electronic rubbish heap. Outside of the visual appeal (the only reason rated as a 1⭐️, and no option for 0),it is overall underwhelming overrated. Though the HR Rewards app was in definite need of improvement, it was at least something to build upon, not needing to reinvent the wheel. If it was not ready for release, why even bother releasing it?
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Login

Cannot login in with iPhone 8. Does not bring up the key board. Works well on iPad.

Terrible

Can’t even get past the login page. Typed in my number and couldn’t enter my password into the next field. Needs a lot of work. Deleted the app already

Fix your app

all it does is show ppl dancing for a few seconds then it repeats it over and over there’s nothing to even click on

Very upset

I can’t even login on the app kicked me out of the old app just so I can download this one and I can’t even log into it

Apparently this wasn’t suppose to go live until mid July

Why have us update from the original app if this was the case? I tried to “activate” my account but apparently it it just creates a new one for you. I asked customer service and was told I needed to go into one of your locations to have the accounts merged. Went from Icon to Star because of this.

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