Leave a Review Georgia United Credit Union
The new app is much better
This app design looks and feels much better than the old version. Whoever designed it did a good job.mapfiled
New online banking
The new online banking is at its worse. It seems GUCU changes the system every year. #1, it’s ridiculous how often it changes, #2 this system is by far better as a user. Bill pay is very unfriendly. The totals don’t add up when you’re finished to see how much you’re actually spending with using a personal calculator. Paying one bill at at time, confirming, then going back, is a lot of unnecessary work. The system needs serious improvement. Hard to believe this system would be approved by anyone.Show lessChuck G2
Log out issue
The new app logs me out immediately if I happen to go to my phone’s Home Screen or open another app. If I’m using the app and want to quickly use the calculator. When I go back to the GUCU app, I have to log in again. No other baking app I have does this.MMan03
Mobile deposit
Everything is so hard. Took 5 takes, why don’t you make this user friendly. changes in app not user friendly. Im switching to another credit union.carolynhiggs
Pretty good
Like the new version a lot. Only problem is when making a deposit I had made once maybe twice doesn’t show up in the account. It’s been almost 5 days. Can’t do anything except play the waiting game.jennie.hiu
Thank you
Even though I had a couple of concerns, so far, Georgia United has given me great customer service.Georgia United customer
Some good improvements but could still be better
The new interface is better and logging in is much simplistic process. However it’s very confusing/frustrating that all transactions for all accounts are listed on one compiled list on the dashboard. It would make more sense to have separate transactions lists for each account.RTTR2
What happened?
I’ve been a GUCU member for years. I’ve always had a good experience with customer service and loved the way the bill pay system was set up. But recently we had an unauthorized payment go through on our bank card. We attempted to dispute the charge with GUCU, so the card was automatically cut off from use. That was fine but GUCU wanted us to visit a branch to have a new card sent. We moved out of Georgia over 10 years ago and have never needed to visit a branch in that time. We never before had an issue with doing things either online or over the phone and this should have been no big deal either. Just send us a new card, you’ve done it before. And now with this new app and system upgrade, the bill payment system is nowhere near as user friendly as before. I don’t mind things changing for advancement, but change needs to be to better a product, not make me take extra steps to get things done. I’m very dissatisfied in GUCU recently. Before these past two months I had nothing but rave reviews.Show lessgjjhhhgccvbbnnnhgfd
Online banking
The new app is awful! What was wrong with the one we had??!!
Seriously thinking of changing banks - I’ve been with this credit union since I began teaching in the 70’s but lately things have gotten harder to manage. Large checks from our family business take weeks to clear - but my brother can deposit his check - identical to ours and it clears the next day at Truist. I’ve always been a fan of credit unions but lately the cons have been out weighing the pros!Show lessHeckYa👍
Developer Response
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into from a deposit/hold perspective; please contact us at georgiaunited@gucu.org.Dash board
I would still love to see what’s pending and see the subtraction on my checking account.eses pool.
