My identity was stolen. Thankfully I caught it early but it was still an unnecessary headache.
Got in touch with IdentityGuard to help straighten things out right and put measures in place to make sure it’ll never happen again.
Going on three years now and those thriving mice can’t even look in the direction of my cheese without my knowing about it before they can twitch a whisker!
IG is not only protecting my identity and my financial security but they are helping to *catch* the bad actors in the proverbial act which helps local law enforcement coordinate across the country!
The mice that tried to move my cheese ultimately got what they deserved, snap-trapped!
Developer Response
Thanks for your love. If you have any questions, please contact us at +18335522123.Why would I download an app to monitor and view alerts only to have to go to a web browser and sign-in to view any actual useful detail for the alert?! Seems pointless to have the app. Useless. And most of the first tiles when you open the app is for features I don’t have but can call to purchase. Useless
Developer Response
Hello, we would like to address your situation and provide more details. Please call our Aura Customer Service team at 1-855-443-7748.I have been with ID Guard for years and have been satisfied with it. Few times I had to use a live person and they were great. Although credit services are now available with almost any credit card you may have, but ID Guard detail is expansive to view it all. Hope they can reduce their monthly charge to $5.95 instead of $9.95.
Developer Response
Hi, thank you for the great review! We are pleased to be providing you with peace of mind every day.They are always prompt and makes sure they alert it any changes to your credit report
Developer Response
Hi, thank you so much for the review. We promise to keep working hard.
When I first started using this service I would instantly get a notification when a new account was opened or someone ran a credit check now it took almost a week to get the notification .
Developer Response
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at 1-855-443-7748. Thank you.You’ve been unable to update my family plan account to new platform for 4 months now. Bob in Technical Support was to credit my account, but I was just billed again when my husbands information is still not working in the new platform. And Bob was to call me back. I’ve not received a call from anyone in 4 months. I always have to call back after waiting weeks. NOT a satisfied customer at all.
Linda Cain
Developer Response
Hello, we would like to address your situation and provide more details. Please call our Identity Guard Customer Service team at 1-833-552-2123.Great to have access to valuable credit information whenever needed. Identity Guard is just the resource.
Developer Response
We're glad you are enjoying the app. That's exactly what we are going for.I’ve been trying to get their IT team to call me back and after multiple promises they would call within 48 hours they still never have. The web app and mobile app aren’t syncing passwords so I can’t sign into things easily on my phone. So frustrating
Developer Response
Sorry to hear that! Could you call us at +18554437748 with more details of your issue. We'd love to help you troubleshoot.Your customer service rep Keeper was very patient & helpful. He stayed on the line until I was able to access my account via the web portal & mobile app. Thank you so much Keeper! What great customer service! I give you 10⭐️
Developer Response
Hi, we are sorry to hear this happened. We also thank you for the great review! We are pleased to be providing you with peace of mind every day.This app as well designed easy to use effective and you can see your credit score is well. Very useful hats off to your developers!
Developer Response
Thank you for providing your valuable feedback. Please reach out to us at 1-855-443-7748, if you have other suggestions.
Imaginetica
danimalz96
Khanbaba53
Prophetess K James
Claricemarie
Searay94
captainzeke
Oso flojo
Krubsiscool
SteelMagnolia8
