Love it
Super easy to use and understandHopper9371
Lost information, no communication
I’ve been a victim of identity theft 2 times. Reading a few reviews, I can tell I’m not alone when I say that they switched their app without telling anyone. I’m also not the only one with data missing such as old fraudulent alerts. Only the alerts that I deemed “safe” show up but not the 3 alerts that were fraudulent. 2 weeks ago, I called and was told that the system was still “populating” and my alerts will show back up. I’m sorry but how did alerts from 2020 and 2022 show up but not fraudulent ones from 2021? Really upset with a data security system dropping the ball. Is my info actually safe out there?Gcarlone
Developer Response
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at app-support@aura.com. Thank you.In with the new
I really like the changes that have been made, especially the 24/7 service.SSS JJJ BBB
Great App and company!
The best protection for the price!albundy3230
Easy set-up and use
It took me 1hr to connect my entire family plan! With Experian it took me a two weeks and still couldn’t connect all family members. After two weeks of that, I found Idenity guard. So happy!General H1234
Developer Response
Hello, thank you for the download. We're glad you are enjoying the service and the app.Lost Information
I had a family plan for years with this company. Had myself and my children’s information listed when i joined. Started having trouble accessing the app. Could not get into it. Kept saying try again later. Finally i got frustrated enough to call. Customer service was helpful, however, i found out that not only did they change their app without notifying me but they had lost all of the information for my children ( allowing my son’s account to be unprotected and hacked) but they lost some of mine too. I had been paying for a family plan to watch over my family and they had the nerve to tell me there is no information and i have to enter it all over again. Nothing was even offered to make up for this huge mistake. They even had the nerve to try to tell me the information was never there. Why would i pay for a family plan and not put my family on it. If i wanted just me i would have just signed up for the single plan and save money. I am very disappointed and appalled that a data security company would do this to someone.Disatisfies Customer infinity
Developer Response
Sorry to hear that! Could you call us at +18554437748 with more details of your issue. We'd love to help you troubleshoot.
