Leave a Review Boost Infinite
App really needs more
App is too minimalist and has almost zero self service options, this is the first company I’ve been with that does not let you self restore eSIM. This review is for lack of self service, slow/not enough customer service that understands how to really help you. As far as the service itself it’s been great, but beware if you ever have an issue support is next to little to nothing. Only options they really give you to self serve is pay bill, turn off your phone and back on or wait for customer service, in my case they were closed for 4 hours until I could talk to anyone and the chat support I chose kept asking me as I waited if I was still sure I wanted to talk to someone, the AI couldn’t help and I couldn’t self service, so of course I wanted to continue. I’d like to note I’ve been with much smaller MVNO than this company before with a lot more options. I’d also highly recommend boost to offer browser account access, they assume heavily you have access to your phone and potentially more than one phone at that. Through app 99% only is less than ideal. Overall I’d still recommend the service for the price, but it’s not without annoying issues if you run into a problem, I didn’t have a problem for almost 8 months.Show lessEggo1234
STAY AWAT FROM THIS COMPANY!
IF I COULD GIVE NO STARS I WOULD HAVE!!
We have been with these guys since October of 2023, and it’s been a complete nightmare! First they set us up on the wrong network, then started the billing issues, missing credits, incorrect charges! Every single month we have had to call and file a complaint! Only to be lied to by their representatives that claim they submitted a ticket and escalated it, then within 3-4 weeks, same thing happened again and again no resolution! This last time they hit my husbands account for over 1k and put us 500 in the negative! For a device payment for a phone that they kept arguing with me about owing on it! Stay away from this company unless you enjoy having money taken from you WITH OUT CONSENT and having constant issues and have them pretend to care about it when clearly they don’t care because they never fix the issues!!Show lessladysmith69
Excited to be here!
My experience so far has been great. The people that work for boost infinite are great and they know how to speak English!the lady help me with my porting of my number from other carrier. She got on a three way call waited on their reps. To get on the line. And talked to two different people to get it done. She was very patient with me get all the information she needed. And was very knowledgeable about every question I had! I hope to be with them a long time to come!Show less4716Bulldog
New to boost ! So happy I switched
I was unsure of switching after being with Verizon for over 20 years . I got sick of my bill keep going up and my service getting worse !!!
I got the plan where I get a new phone every year ! I have service every where I have gone ! My bill has no hidden fees and I am saving so so much money !
It was super easy to sign up , customer service was great when I called to sign up . I am so happy other people in my family are going to boost !Show lessBwmtas
App is Lacking
The application is minimalistic to say the least! Not at all impressed with the lack of accessibility or lack of options available within the application. I understand the whole give up something to get something, cheaper. However, it is not much cheaper then my previous provider. Not cheap enough to give up the application functionality I left to move to Boost. I truly hope you spend some money on programmers to move this application from a preschool level to possibly a high school level. Not asking for college level or degree, but I do hope something changes with this cheap application. Seriously, camper access the application if I’m not doing so from the phone associated to the bill. Seriously, this is ridiculous!Show lessLiving My Nightmare
Great Customer Service
I have recently made a decision to change my carrier and have been totally surprised at the excellent degree of customer service displayed by each representative, I have communicated with during the order process, through the activation and on to a very informative live chat with a very courteous representative named; Justin.
While I am very satisfied and will more than likely recommend “Boost” to my friends and family.Show lessI’melated
THIS PLACE IS A SCAM !!!
I ordered a new phone from here and I patiently waited for 3 weeks without even knowing they had already cancelled my order. They took my money and cancelled my order without even saying a word to me. I had to reach out and ask them why my order was taking so long and that is when they told me that my order had been cancelled on their end. I would still be waiting right now if I never reached out to them about my order. All of this has happened and I still haven't even received my refund. It’s been another 3 weeks since I was informed my order was cancelled and since then I have been waiting on my refund. They told me it would take 7-10 days for my refund to process and it’s long been past that. They’re not even responding to any of the emails I have send them over the past weeks. This place is such a scam and anyone wondering if they should purchase something from here well my answer is no.Show lessric on ios
Worst company ever
This company has been trying to activate my phone for over a month I have spoken to several people been told I’ll get a call back I sit by my phone waiting and waiting no one calls me I call back they tell me someone will call me again nothing this happened multiple times and now they are going to charge me for the whole amount of the new phone even though it’s their fault it’s not activated. The guy I talked to today on the phone told me he didn’t know how to get me to a supervisor and kept telling me he doesn’t know what’s going on. Worst customer service and it’s a huge scam altogether. Stay away!!!Show lessmisslesbianlove
New to boost infinite
I agree I am very disappointed that I still cannot view my account. I have no idea what’s being paid where and when if I can’t log in and see it. Porting over was not easy from boost mobile. I want to be excited but I’m just not there yet however I’m super excited with my new iPhone 15 promax. Boost mobile lost my business since they got rid of the boost up program and lack of good customer service. Sister company step up your game and give us a working app to view our account!!Show lessVette1973
So far so good.
I just started with Boost today, and everything has been smooth and easy. I was able to activate and set up the phone myself, which is a feat. I will adjust the rating as needed, as I go along. But so far so good. Thinking of changing my TMobile phones over to Boost, if all goes well.QuietFire8
