Leave a Review Boost Infinite
Works as it should
I had been a Verizon and AT&T customer for decades. I was a little anxious about transferring to this new brand, but I was sick and tired of Verizon’s expensive bills. The incredible iPhone deal got me to give Boost Infinite a try, and I’m happy I did. The porting process went smoothly. Customer service was very effective in helping me set up my eSIM. Speeds have been way faster than Verizon. App works as it should. So far so good. Happy that I switched to Boost Infinite!Show lessSmallville_Fan
Worst ever
Where do I start first my phone won’t make calls when I’m home. To get something done I have to have a team of experts because no one happens to have a clue why my usage doesn’t update so I don’t have a clue if I have used my allotted data or or if went over. I keep gettting told in 48 it should update, 7 days later and still waiting. Billing don’t get me started that I’m going to need a few days to write about that. I want to be supportive because we need a 4th carrier but it’s like they really don’t want to try and fix anything just look at this app. Still no update and it’s like they really didn’t bother to make it intuitive or useful. It’s like they want to fail. Sad I was hoping they could bring in competition but everyone is better off dealing with MVNO’s because this company isn’t worth $1.Show lesserodriguezbronx
Worst cell phone company ever
I was with them for about three or four years everything was fine, but then one of my phones broke so they referred me to my insurance which I had been paying. You know you think to yourself the whole reason you pay for the insurance in case something breaks, they wanted me to pay $175 more to fix this phone that I had paid for, nope and then when I went to come back into the company, it was even worse they couldn’t even set up my account talk about failureShow lessAless Second Life
New to Boost
I just received and activated my new phone. I’ve been with Verizon for over 10 years. After reading some reviews I have to say that so far this has been the best, easiest experience on a switch (which I was dreading) I’ve ever experienced. I did 75% myself online, so I only needed support to be sure the port from Verizon would go as smoothly. The team member was top notch, who also went above and beyond, even making a call for me to get previous account number and held on with me while I awaited that text with the number. She never made me feel rushed and I could tell she truly cared about helping me. After being with a major airline as a Customer Service representative and new hire trainer for almost 20 years myself, I know good customer service when I receive it. I hope you/they appreciate her as much as I did, for I surely would have loved to have had her on my team. The app is working wonderfully. I LOVE my new phone!! I am certainly going to share with everyone I know about my wonderful experience. What else can I say except Thank You Boost Infinite…keep up the awesome work and be good to those awesome reps you have!! You’ve got another very happy customer here.Show lessLuv2flyPI
Missing basic functions
Working on your account on your phone is NOT acceptable. This is a basic function that should have been provided before any roll out of phone service. This is a function that belongs on your web site.
This BUG has been around for months. How about you get to work and let your user’s know some timeline.
You don’t seem to be listening to this review page.Show lessRltjat
RUN!!
Apparently it takes a team of nasa scientists to figure out how to activate a brand new iPhone out of the box. Spent 8 hours over three days talking to 5 different support reps just trying to activate my service. I’ll give credit when credit is due; the support reps are mostly friendly. But man, it’s clear that nobody knows what they’re doing. Eventually, like I said, after 8 hours of my time spent dealing with this crap, I was eventually told that I’d have to return the phone in the mail and wait for a new one. So now I’m just waiting on a refund. I’ll update with how long that takes because I’m sure there will be some kind of issue with that as well considering. I would highly highly recommend that you stay as far away from this company as you can.Show lessJackWilli.
Basic Starter App
It feels like a template starter app for someone who just learning how to make an app. Everything is basic and it feels like I’m going in circles trying to find the information I need. To the point where I’m forever contacting someone through chat to get a very simple basic questioned answered. Which in my opinion should be easily accessible to find. Infinite has no actually Website to view your account online..like seriously Infinite that should’ve been something that was developed way before launching the app. Me personal, I rather look at my accounts on my laptop, wider screen, less scrolling, bigger words. Bottom line there’s a lot of work that still needs to be done with Infinite App to make it user friendly for ALL.Show lessTreasureReBoot
Getting better, but still has bugs.
The app is informational but is still a work in progress. I use iPhone 11 IOS 16.6 and have had same issue since switching over 4 months ago. The app upon attempting to open each time will not open, it just spins forever. Once I close app and immediately reopen, it spins for 10-20 seconds and then will open. This isn’t a once a day, it’s every time all the time.
The app is not, but should be secured by password or biometrics.Show lessTraveler Trader
Highly disappointed
From the day I signed up for service with this provider, I have had nothing but problems. Just using the app, or trying to, is a nightmare. Can't open it with the thing just spinning for minutes on end. If it's not that, it's being logged out and getting error messages that login credentials are incorrect despite not changing anything, and it's just as much of a headache trying to reset passwords. Can't contact support with the app constantly disconnecting and reconnecting during the session, and waiting 10 minutes on average for a reply. Needless to say, I don't enjoy getting pop up messages saying payments failed when it definitely went through. I only signed up because I needed a second line for work purposes, and I couldn't beat the cost—$25 a month bringing my own device is a steal considering the amount of data compared to paying $40 month prepaid with another provider and getting only 15 GB of data. However, it certainly shows this is a "get what you pay for" deal, and I do plan to cancel at the end of my current billing cycle.Show lessNattyMcNatt
Terrible app and terrible customer service
I’m constantly getting billed incorrectly and spending hours on the phone with customer service to get it resolved and it was never resolved I was forced to pay for the line that I’ve never had an order to keep my primary line from being disconnected and five phone calls to customer service and I never received a refund and was lied to every time it would be taken care ofShow lessDonnyb321
