Leave a Review Boost Infinite
Nothing but agony since switching
My bill is NEVER consistent or what it’s supposed to be, we NEVER have service, after 3 MONTHS our data still has not reset like it’s supposed to when it’s paid, during chat with customer service it randomly made me update app and now it doesn’t work just keeps telling me to update. Was supposed to get the promised new phones when switching but now being told it’s not available in my area! What does that even mean! DONT MAKE THE SAME MISTAKE I DID! PAY A LITTLE MORE AND KEEP YOUR CURRENT PROVIDER!Show lessTHIS IS YOUR WARNING!
Do not use them!
I tried activating two lines, the phone porting process did not work correctly. I called their customer service, their agents are nice, but they created a third line to try and port the number over again. It never ported in successfully. I expected to pay $50, that first month. They still charged me for that ghost line that was never activated by them. So my first month bill was $80, they then tell you their company has a policy that they can’t adjust any bill even if the error for the charge was on their side. Absolutely corrupt company, DO NOT USE THEM.Show lessMelle_2218
Chat support function causes app to freeze
The chat support part of the app does not work well. Currently, when I try to use it, it asks if I want to ask a new question. After selecting yes, the app freezes. Hard closing and restarting the app does not help. Restarting the phone does not help either. Also, when in a chat with a rep, they send a secure form to submit sensitive data. The forms have yet to work correctly. Nothing happens after pressing “submit” and eventually gives an error message that freezes the app.Show lessM_Cvz
App has a lot of critical bugs
1. Activated data hotspot service can’t be deactivated because “deactivate” button exists but do nothing.
2. Unexpectedly I was logged out and can’t log in, app opened web view to login but input fields was without keyboard so I can only “paste” into this field but this ugly trick also didn’t help to login.
3. I have 2 lines in my account, when we both started chatting with support all our conversations are mixed into one and it is totally messed up, every user should have separate own chat session!
As I can see dev team working without appropriate tests coverage.Show lessaosynsky
I wouldn’t recommend this service.
The app is fine so 5 stars for that, I guess, but the service is not great. And I don’t just mean like it’s slow or whatever, because I understand you get what you pay for $25 is pretty cheap. UNTIL they nickel and dime you. I tried adding on a new line and it finally worked on the 25th of the month so they took the money out of my account, but then the first comes around and they charge me again for that line. So I paid a whole months worth of fee for 5 days and then again a whole month for the start of the next. Bogus. Plus I think they try and confuse you on purpose with billing you in the middle of the month. And while the persons on their chat feature are so so nice, they do not have a better understanding of what is going on than you do. Overall not a great experience.Show lessRchlnlsn
WORK IN PROGRESS
You get the essentials. This app is new and constantly evolving! For what it is right now it works. I am so happy with my boost infinite service. Why should you pay so much money for cellular service. Make the switch I did it and I couldn’t be happier! Thank you boost infinite for being honest with your service.Show lessBB40044
Run Away!
First they need autopay, second their service is horrible! Third, they will charge for full month even if you use them for a few days! Don’t even try this!rpanday
Phone does not ring
My phone most of the time does not ring when I’m waiting for a call. It goes straight to voicemail. I was told before that that means that I am not getting the signal from the tower. I think there’s an upgrade that needs to be done where I reside or whatever the case may be to get a signal from the tower. That’s my input.Show lessDor1000
Doesn’t work
I just signed up for this service and was excited to explore the mobile app, as suggested by the welcome email. But the app doesn’t work. Every time I try to log in, it just says “something went wrong, try again later.” Feeling very nervous now about my decision to switch to this provider. I hope it’s just a buggy app and that the actual mobile service is better…Show lessmarkinstead
Useless
The app is useless. The info is incomplete and inaccurate. Data use is incorrect and erratic. Billing states no bills, yet I was charged a payment on my card 15 days after my initial activation instead of 30 days post paid. App doesn’t show all benefits of the Initial special early access unlimited plan. Customer service after 2 different calls has not accomplished anything. I left comment about the situation on Twitter and received a reply about the data errors stating they were aware of this issue. I made a comment that the plan I signed up for included unlimited calling to the UK, but when I called, a message stated I had 59 mins left. They stated they would look into it, but to date, I’ve not received answer to this or why I was charged early, and other plan issues I told them about. This change to Boost Infinite has not started well. So far, it seems what they advertised so strongly hasn’t been what I received.Show lessTraveler Trader
