terrible rewards system
i understand that this is a marketing and retention ploy, but having points expire so quickly is really really annoying. i don't even use the app in store anymore because i know i'm not going to be able to use the points anyway. not everyone has the money or time to go to kura every few weeks, and it feels a bit unfair and discouraging to know that my loyalty is on a ticking clock.
the waitlist function is also weirdly convoluted, i'm not sure why i need to check in after already having added myself to the waitlist. i usually end up waiting an extra ten minutes after checking in which is annoying.
i do appreciate being able to know what events and collabs are happening! and i really appreciate the infrequency of notifications. i don't feel spammed by the app which is a huge deal for me.lrtys
Slow and unresponsive app
Don't try placing pickup orders through the app. The app is completely unresponsive and when it does work I can scroll for a split second then it'll stop working again. Not convenient at all as I can't even scroll through the menu items. Let alone add them to the cart to checkout. So frustrating.lovelindaaa
Depends on staff
I went here twice and it was fabulous but the last time I went after a 3 hour wait there was almost no food coming out. We had to resort to ordering on the tough screen and even that took a long time. Hard to say how often that will be the situation.Juliallms
App does not response
The order experience is horrible. App does not respond when Swiping up/down. Or it just takes a very long time to refresh. This app needs improvement on responsiveness.
Someone needs to retest this app before release. Why do i have to “Reload” every time I move from one tab to another. It takes me about 15 minutes to order about 4 or 5 items. Its really not acceptable!Bocb75
Forces you to lose your rewards if you don't go often enough.
The app forces you to redeem your $5 off rewards once you've hit 500 points, then forces it to expire in 3 weeks, making you perpetually need to go back to make full use of the rewards. This is terrible for people who live 1+ hrs away and still want to take advantage of the rewards, but don't want to have to come every 3 weeks.a_game_1
Needs to be improved/updated
I liked the app better when you can see what number you are in line. It’s frustrating not knowing if they are taking in customers in order or just taking people randomly. Also, what is the point of this app if after joining the waitlist, I still have to check the status through a text message that takes me to a different website?!Carms38
Bad
I eat here quite often and the rewards only give you $5 off coupons that expire within a month and you can only use 2 at a time. Nice to get a slight discount on a regular $75 to $100 bill but it’s pretty useless overall. It’d be nice if you could choose a discount based on your rewards points accumulated. I currently have 7 $5 rewards I’d have to go 4 times to use in 20 days.JM. Foz
Drain battery faster than Pubg
The food itself is amazing.
The app is a disaster. Constant lagging & drain my battery like crazy. Even small orders takes at least 10 minutes because of the lag. Not only that, sometimes my order gets canceled randomly, so I’d have to spend another 10 minutes re-ordering everything.
Just a little advice, you can’t do anything about the lag, at least have a “save order” function of something. So people can come back and finish their order after scraping up more patience.Shanny31205
Worst app I've ever used
This app cannot be used to order if you hope to scroll through the menu. There seems to be a memory leak or errant miscalculation upon display of the menu that disallows scrolling past nigiri section. If you're lucky, you might be able to search for specific items and add them to your order, but I have never gotten past that point before the return to the menu freezes the rest of the UI out.
As you can't make reservations at locations the old app allowed them, I've decided to just give up on the entire franchise.
Mutenmaru needs more plates; he will no longer be receiving them from me.IgglestonWeasel
Join a waitlist for nothing
I joined the waitlist from home and left to be in time for the estimated table but then I have to check in for my waitlist. When you get a text confirmation, it doesn’t say anything about this, just “We’ll tell you when your table is nearly ready”. Nothing about check in still which is frustrating. Stood outside for 15 minutes before I noticed other people checking in and then I was 10th on the waitlist. Very frustrating system. Seems kinda pointlessakramer99
