Ordering to go on the app it always crashes and have to reload
It’s super slow on my old phone and even my new phone even with the fastest connection please fix this appTahata
Painfully slow
Trying to place a pickup order is nearly impossible. It is very slow on loading and scrolling half a centimeter at a time makes ordering unbearable. The app may also be inaccurate. Many items are listed as Out Of Stock on the app. But while dining in, I started a mock pick up order. The items that were “out of stock” were on the conveyer belt and I was also able to order it on the touch screen and it was sent to my table. There much room for improvement with the app. I how the devs see this review.m_orlov
App is horribly slow
This app is honestly so slow. It took me about 30 minutes to put my order in. I had given up in previous attempts but I wanted to see how long it would actually take this third time. Please fix this. I feel like I’m waiting for a MySpace page to load in 2005.pissoffffxvane
App is useless for online ordering
After 20 min trying to order online I just gave up because the app would move at a GLACIAL pace.
Great restaurant but good luck if you want to order o line.C. Alejandra
Lacking
The app is slow and glitchy. For such an innovative company bringing a new way to dine in the US, the app engineering feels outdated and overloaded. I understand the Kura dine-in experience being unique and it most certainly is, but the food culture is different in America and there needs to be a focus on the takeout experience as well. Kaitensushi is affordable in Japan, please bring affordable dine-out sushi to the US. Thanks!14578964467
App bugs / not usable
The restaurant is fantastic. This app, not so much. Constantly reloads, can look at the menu before it bugs and sends you back to the main page.
The old app wasn’t great either, but was at least usable. Hopefully some updates will help in the future.LittleSunsetSweetie
Terrible App
Why Kura why? You’re bringing such innovation to the US with the food concept why does your app feel like it’s from ten years ago? Spend some money and make it user friendly like the Chick-fil-A app. American customers want more takeout than dine-in especially if the wait at some of your stores are two hours long! Please make the takeout process easier, thank you.Servers don’t Understand how to redeem coupons
Very frustrating to actually redeem coupons from severs. I had an issue with Russell at the Irvine location in which he refused to scan coupons on a split bill, despite us asking before hand to bill us separatelyDiputswab
App does not allow to earn rewards
Why would you advertise for people to download app but every time at the restaurant your scan for bar code or input bar does not work. I should sue your company for false advertising.Joahn Chan
Kira Revolving Sushi Bar
It’s only my second time there, but I feel right at home. The servers are extremely nice and helpful. Our servers were Mariz and Yeilanis she was so happy and loving her job and it showed. We tried different things than last time and the fresh crab sushi plates were delicious and I can’t believe I didn’t see them last time I was there. We went in the middle of Summer and maybe a different menu for the Fall I tried all new things.
The crispy squid was so tasty and I loved the sauce on these, and the texture was so amazing not too chewy just right.
I tried the the crab meat sushi wrapped in seaweed it was good and loaded with crab meat. Free refills for the lemonade which was perfectly sweet and tangy. I’m just in Love with the little robot that brings your drinks he’s even sweet!
My favorite thing was, after the like The crab plates was the dessert. I wish I took a picture it was that delish. A small bowl of ice cream with a big baked pastry fish, but inside was red beans and sauce. It was enough for two people who just shared 15 plates of food. The plates are just like Tapas but enough to share and try new stuff. I’m already planning my next trip back. It’s so convenient to get to in South Bay right across from Olive Garden, in Dorchester. We will be back!plus +1
