Flights are Cheap - Services are terrible
This Airline wants you to buy a ticket - take your seat, be quite & don’t ask for anything.
On 3 occasions I wanted to upgrade my seat to first class. None were available at the time of purchase. Day of the flight, first class seats became available - no one would process the upgrade & take my card! Not customer service, the check in counter, no one = god forbid
I have have flights delayed that interfere with obligations on the other end - they make no effort to help you out = has a flight to Chicago O’Hare delayed at Heathrow, then onto Denver with American Airlines on the same ticket. The plane at Heathrow breaks down - I asked them to put me onto a flight direct to Denver - plenty of seats availed = nope, not a chance. They don’t care that timing was of the essence.
As long as you don’t need, ask for anything or make an inquiry, take your seat, be silent = everything will be great :)
The only thing BA has going for them is cheap tickets to Europe from the US.
Now the brand new update to this APP doesn’t work - can’t book flights cause the APP crashes, there is no way to co tact them except to blast them here - there not going to read this anyway.
On 3 occasions I wanted to upgrade my seat to first class. None were available at the time of purchase. Day of the flight, first class seats became available - no one would process the upgrade & take my card! Not customer service, the check in counter, no one = god forbid
I have have flights delayed that interfere with obligations on the other end - they make no effort to help you out = has a flight to Chicago O’Hare delayed at Heathrow, then onto Denver with American Airlines on the same ticket. The plane at Heathrow breaks down - I asked them to put me onto a flight direct to Denver - plenty of seats availed = nope, not a chance. They don’t care that timing was of the essence.
As long as you don’t need, ask for anything or make an inquiry, take your seat, be silent = everything will be great :)
The only thing BA has going for them is cheap tickets to Europe from the US.
Now the brand new update to this APP doesn’t work - can’t book flights cause the APP crashes, there is no way to co tact them except to blast them here - there not going to read this anyway.
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Confusing and slow
Found app slow in function and confusing. Doesnt turn screen so not easy to use as screen looks funny. Checked in on ipad and could only get boarding pass to app. Couldnt email them to me. Please check out Air France as their process was nicer to look at and easier to use.
Mr. Paul Strivings
We booked 2 tickets from British Airways to Turkey Sept. 9th for a January 16 flight. In October, Turkey began a series of changes in Visa requirements for US citizens wanting to travel to Turkey. I’ll skip all those details now since I’m reviewing British Airways but at each step of not being able to get into Turkey, we called British Airways to find our options (refund, voucher, etc.). Each time BA assured us that we’d get our visas and and to wait. They would only refund taxes and fees, about $990 (customer service wouldn’t say a monetary figure) out of $3500. We waited and tried monthly. Finally, after getting approved for an appointment for an in person visa interview with Turkey, the only available interview was in January, the day before our flight. Then there’s a two week approval window. So no visa and when we called about refund options, the refund offered now was $187. I believe since BA is government subsidized, there was a conscious delay process to permit the government to continue to collect time released taxes. I’d enjoyed multiple Economy Comfort step up seats and comfort and thought I’d found a comfortable way to travel. I’ll now take my business to another airline. I forgot to say, but when I calmly said to the BA customer service agent when offered $187, that I might as well hold onto my seat so BA could not resell the seat, she hung up on me. Fly US and suffer with the tight seating.
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Cool app
Super easy checkin and receipt of boarding passes. Very intuitive.
Tidy airline app
Does what I'd expect.
