Leave a Review Pizza Hut
Delivery/ Costumer Service
I ordered pizza on a Friday night as my injured foot was throbbing after a week long of work and while the baby slept. I get a phone call from the Pizza delivery man saying is outside. Strange no one has knocked. When I look at the peep hole no one is outside... I open the door... I see him blocking my neighbor’s entrance to their driveway. I go out to the porch so he see’s the house he is suppose to delivery the pizza to. He stops at the front of the fence that’s is 5 feet tall (definitely the fence is is taller than me) and lefts my food up. So now I’m suppose to walk myself to the side walk and leave a child unattended because the delivery man won’t even bother to walk over to the door. I didn’t even sign my credit card receipt. When I call the Pizza Hut location to explain the situation. The lady’s response was ok I’ll tell the driver. tell her I didn’t sign my receipt. Ok. I’m was so furious. No apologies horrible Costumer service. I spoke to a manager and expressed my frustration. Her response was costumers don’t want delivery people in there properties. What? Pizza Hut you should practice what you preach and inform and teach your employees proper costumer service.Show lessShocked Costumer
Updated app came out with bugs
The previous version had some issues but they weren’t much of a problem and could be worked around. The new user interface seems a little clunky and there are a couple of problems that caused me to have to do some troubleshooting.
First, user interface is a step by step procedure that, while it gets the job done theoretically, it seems like it could be refined to speed the process. The first problem I had was with the crust flavor section. I honestly don’t remember getting the option to set the flavor the first time I tried to set up my pizza. I went through the rest of the process thinking they were going to ask later but it never came up. Then I couldn’t find a way to edit the fact it had “no flavor” on the crust in the end and I had to start all over. When I got back to the beginning, I saw the crust flavor section and when I tried to tap on “no flavor”, it just moved to the pizza sauce section. I got frustrated and just ended up selecting a pizza I had bought previously.
The next problem was in the payment section. First I couldn’t find the Visa checkout option and I wish there was an Apple Pay option but as I entered my credit card info and tapped the button, it notified me I forgot to fill out my name. No problem, I filled out my name then it tells me to fill out the credit card number. The number was already filled out. I checked it against my credit card and ended up just refilling the same number again and it worked.Show lessBcookin
Takes forever
My family and I truly love Pizza Hut food. The Corinth location takes longer than an hour to deliver 100% of the time. If we’re ever starving and can’t wait to eat, we just have to order from somewhere else. If we want the delicious food from Pizza Hut, we have to be sure we’re not too hungry and we have to order it way ahead of time. We stopped ordering from Pizza Hut about a year ago because of delivery times, but we received an email a few months later with a coupon, asking us to come back and that delivery times had improved. This was not the case. That was a few months ago. Now that Pizza Hut has these new deals, we wanted to give them another try. A couple of weeks ago, it took an hour and a half to get our food. I ordered them again today because my kids begged me to, and it’s already been over half an hour, and according to the app and online, not only is their estimated delivery time over an hour, they haven’t even started cooking the food yet.Show lessfrustrated hutlover
Help Pizza Hut!!
Why does this app not work for me? I recently moved to a new house. I mean new as in a brand new neighborhood. So the post office barely recognized our street name so I wasn’t surprised the pizza app didn’t either. After a couple months of trying to use the app to order, it finally started working. When it finally recognized my address and let me choose a store that was near me I was super happy. I ordered delivery four or five times in the next couple months and then one day I opened the app to place an order and it was back to not recognizing my address and telling me that I didn’t live anywhere close to a Pizza Hut that delivers. And this is how it has been since then. I check it occasionally and I have deleted the app and downloaded it again but it still doesn’t work. I hate calling and having to give my card information over the phone and the last couple times I paid cash the delivery guy had no change so my tipping options were limited to “you are so cheap” and “biggest ripper of the week”. I wish Pizza Hut would have some way to actually fix this. I sent an email several times and it went nowhere. Help Pizza Hut!Show lessRandom_J
Worst app to use
My experience EVERY TIME I try to use this app is horrendous. To start out, I hate talking to people over the phone. If there is any possible way to get rid of in person communication, I go for it. But... With this app I will ALWAYS pick up the phone to CALL the store instead of just using the app.
For a mobile app, if it is not twice as easy to use as any other method to do the same thing, then it won't be used. For my desire to ignore people, if it made it twice as hard to order the pizza I would still use the app. But since at every turn I am presented with a broken portion of the app, or when the prices don't add up for a premade pizza, or when you go to add something to the pizza and the cheese is the only thing that tells you it costs extra but then you're $5.00 over what you expected. Then you realize all the app actually is, is the web GUI crammed inside a mobile app, you realize you would've had a better experience just using the mobile Web browser.
Bottom line, don't use this app until Pizza Hut gets off their ^$$#$ and pays someone to actually build a worthwhile app. Just call the dang shop. They're nice people, usually.Show lessImmisorator
Terrible service
I don’t take time to write reviews, but I am an avid review reader, why didn’t I read this one first?! Smh. In a nutshell, my orders eta was first 50 min, then 66 min, by the time I completed the order it was 80 min. I placed the order at 1245p.
After 95 minutes I called 4 seperate times, reached the call center who kept transferring me to the store, and ended up waiting about 10 min each call. I wanted to know if my order was free if not let’s cancel it. They would not answer. I’m livid at this point. Finally I get into my car to find food, I get a notification at my doorbell, long sigh. I asked the driver “sir do u know how long I’ve been waiting for this?” He says “yes like two hours” ok cool, so I would like to tip u but I don’t want to pay for this food, explained my efforts to call. He offers to call his manager and explain that I didn’t want to pay or cancel. Manger offers to cancel or discount from $22 down to $12. I accepted the discount. Pizza was not cold but far from hot. Waste of time and effort. I shouldn’t be eating pizza and this was my punishment, is what I keep telling myself. I’ll never do it again, I’m going back to papa Johns and I’m deleting the app.Show lesshairnemesis
If only there was 0⭐️ option
This app is terrible. So bad that it actually affects how well I enjoy your pizza. I actually can’t enjoy it because your app hasn’t worked properly for the last 7 MONTHS!! I’ve relied on Dominos to RELIABLY deliver with a functioning app. Your apps MAIN issues that really shouldn’t be issues include:
1. Adding a new address when ordering. It takes forever to verify an address. Then I shut down the app and restart it and my address is in the saved section. I shouldn’t have to keep closing your app for it to save my input.
2. I can’t get into the Order menu. I click order now and NOTHING happens. It just sits there with the map up showing me my nearest Pizza Hut location and that’s all. So I can’t even look at your menu and order anything!!
It’s just a shame because I honestly used to enjoy your pizza. I even considered, after 7 months, ordering from you. But again your app has failed me and from what I see, everyone else writing these recent reviews. Until you fix your app, I’ll be enjoying the 5-Star(check their App Store rating compared to yours😉) service, quality, and taste of Dominos pizza. Amazing how much a functioning app can affect your customersShow lessSuperAwesomeTrustyReviewerMan
Order Chao’s
Annoyed!! It glitches and causes order’s to get messed up! Here is my order problem example, wanted 2 pizzas 1 with all pepperoni, reg cheese, reg sauce (which I pay good attention to bc the other gets light cheese and light sauce) and then olives on half. For this one they gave me instead, extra cheese on half (which I hate!) Then for pizza #2, ordered all pepperoni with light cheese and sauce, ended up with up with only half pepperoni(which it clearly does not say on my order), I know I specifically said “NO” when the pop up menu suggest extra cheese too! Then if that’s not enough, to end the madness, my 4 pack of 20oz was ordered as 2 Pepsi’s and 2 mountain dews and guess what, got 3 mountain dews and1 Pepsi!!! Then I have a receipt on my pizza’s (the one with no description)that’s $10 less then the one a paid!!! What kinda of chaos is this, i guarantee when I call, and I will, they will do everything possible to blame it ALL on me, they always do. 9 out of 10 times, I prove my case! Ifwhen I call, my experience is different, I will update this review! Don’t hold your breath though! Just double, triple and maybe even call them to verify they have the proper order, this is a pain!!! Good Luck my fella consumers!!!Show lessMamaMary0724
