Leave a Review ActiveBuilding
badly made and poorly developed
if i could speak to whoever made this app i would give them some advice. test what you make before you release it. the glitches and issues i hope are on purpose because they are plentiful. and if it’s not on purpose then you ought to reconsider your career path.Alex Bunyan 123
Unnecessary Information
When setting up for a credit card to pay rent the app attempts to get you to fill out mandatory cells for phone number and date of birth. I suggest giving fake information as I did the second time, no one needs your phone number and date of birth to process a credit card. This information is most likely sold.
The first time I submitted my correct information, my credit card was compromised and identity stolen. The perpetrator was able to use all the credit card info along with my date of birth to change my account password and access my card. So when I went to put the new issued credit card information I put false info in, they definitely don’t need your date of birth.Show lessTexas Deer Warrior
Data scraper app - shared with other major rental corporations - beware
This app is purely a data scraper. The main purpose is to collect your data and share it with other apps that belong to real page, leasing desk, chirp, and many others. I suggest you read your terms and conditions very closely on this app. Not only does this app create a portfolio on you(add an aggregate level so they say). They monitor your rent payments and all activity. And share it with other property companies such as Greystar, all to fuel the Camden property real estate investment trust. Oh, and by the way, the company pays zero dollars in tax. Be aware when you use this app it nation with the other apps that are designed by the same app developer Geo location, payment information, trends, personal health information, personally identifiable information when they aggregate your information which is shared, traded, sold to various third parties with totally different privacy, policies and additional/different terms, and conditions.Show lessConweezzy203
Used to work
For a while, the was the best way for me to contact my property manager with any questions or concerns I had. When you clicked something, it would load quickly and there weren’t any bugs that I noticed. Recently, I tried to send a message to my property manager to ask another question and had several issues that were bad enough that I gave up trying to contact her through the app. It no longer gives you the option to type a new message. I can only see existing ones that I haven’t deleted. I tried to delete the few existing messages that I had to see if that would allow me to construct a new message, but I couldn’t do that either. Swiping on and/or tapping “delete” would just open the message.
It seems that recent updates have made the app unusable, at least in my case. How unfortunate, considering it used to be a good app.Show lessBrooklynJL02
Useless App; can’t pay rent
Lets start with the login: no matter how many times I hit “remember me” and “enable touch ID,” it still takes me from the app to my browser to manually log in EVERY. TIME.
I have not been able to pay a bill once through ActiveBuilding. No matter what card I try to enter, it tells me there’s an error and that something is incorrect. Even after I’ve triple checked all my information, to the point it couldn’t have been more accurate if my bank itself filled it out.
Oh, and there’s no way of seeing the exact amount you owe until you’ve entered your information and are on the payment screen—only to have the above mentioned payment method rejected. My balance ALWAYS shows $0, even on the first of the month. On my husband’s phone he’s been able to pay with card a few times, but they charge a $40 convenience fee so we wanted to get a money order to pay instead. We had to call the office to find out our balance because the app wouldn’t show it on either of our phones.
What kind of app is so complicated, it takes you back to the stone age with payment options just to get rent paid?Show lessElly101
Hard to navigate, some minor bugs
This app mostly works, so I guess that’s a plus…but it’s pretty confusing to navigate. The design language and UI is really inconsistent/unclear, and it’s pretty obvious that most pages in the app are just web frames.
I’m guessing some of the confusing UX comes from allowing apartment managers to customize for their building, but if that’s the case, ActiveBuilding should put more guardrails on to make it more foolproof.
Also, there’s a bug when updating account info - it seems like phone numbers are auto-formatted from XXXXXXXXXX to (XXX) XXX-XXXX. However, if you try to update any other info on your account after the phone number has already been saved and auto-formatted, it shows an “invalid phone number” error. Reformatting the phone number back to XXXXXXXXXX allows the form to submit, so it seems like the phone number field validation doesn’t accept its own reformatting.Show lesscocopanda12
Very frustrating, terrible app
Have to use this to access my apartment’s rent payment portal as well as emails from management. It’s a slow, user-unfriendly, frustrating app. It’s unpredictable how it’s going to behave and to be honest, it’s really not hard to create an app that responds to a tap immediately. You tap the screen, 30 seconds later it loads your selection. It’s actually so bad that I’m taking the time out of my day to write a review for it. Tried to pay my rent and of course the app didn’t work so I’m having to visit the website instead (which I often have to do). If I’m going to have to spend 15 minutes to make a payment, I might as well stop by here and tell everybody how bad this app is. Thanks for nothing.Show lessCameron9867
Data scraper app - shared with other major rental corporations - beware
This app is purely a data scraper. The main purpose is to collect your data and share it with other apps that belong to real page, leasing desk, chirp, and many others. I suggest you read your terms and conditions very closely on this app. Not only does this app create a portfolio on you(add an aggregate level so they say). They monitor your rent payments and all activity. And share it with other property companies such as Greystar, all to fuel the Camden property real estate investment trust. Oh, and by the way, the company pays zero dollars in tax. Be aware when you use this app it nation with the other apps that are designed by the same app developer Geo location, payment information, trends, personal health information, personally identifiable information when they aggregate your information which is shared, traded, sold to various third parties with totally different privacy, policies and additional/different terms, and conditions.Show lessI really hope people get rid of this app
If you pay rent through this app by using a credit or debit card, you will be charged a convenience fee, and the convenience fee is not fixed. It will charge you different amount depends on what card and bank you use. Let me share my personal experience. They charge me $8 by using a credit card, but the second time they charge me $65 by using a debit card without any notice. I was trying to talk to the customer service for the support team, then I went through the entire app, there was no options for me at all. I don’t think this is the right app to use for paying rent or others. I would give 0 stars for this app.Show lessUnicorn S
Seems more like a slow browser than an app..
I love the idea of my apartment complex having an app for us to use to access different things like payments, amenity reservations, and messages. However, the app moves very slow. It operates more-so like an outdated internet browser than a modern phone app. Each page loads so slowly..even when I just try to switch from the home tab to the rewards tab. It isn’t a smooth transition like your typical app. Our complex introduced the app last year as a social media type of application for us to use. It doesn’t operate like one though. It has exciting features, but the mechanics of the app could use some touch ups. Also, I don’t like having to log in every time I open the app. I’ve enabled Face ID, but it doesn’t make a difference. I hope to see improvements! It’s a great idea… it just needs tweaking.Show lessliya'h
