Leave a Review ActiveBuilding
Potentially good app hampered by poor implementation
As the title says, this app proves important functionality and could have cool community features, but it’s held back by an awful user experience. I only open the app the pay rent, and it’s always something I approach with trepidation. For example: today is the first so I need to pay rent. Upon opening the app, I have to wait 30 seconds just to reach the main menu. Not a huge deal, but even apps loading much more data start up faster. When you tap any of the the menu options, you’re treated to several more seconds before you’re taken to a new page. Sometimes this won’t work at all. Today I’m unable to pay rent because every time I go to the payment portal, the app loads indefinitely. I’ll have to try again later.
Maybe this is the result of Active Building not having fierce competition, which also means my review doesn’t really matter. You pretty much have to use it if your landlord decides to. Still, it’s pretty annoying that something viral to my life works so poorly.Show lessCrooked Muse
Can’t even create a log in
From the welcome screen when you are asked to allow the app to connect to the website, it stalls and can’t open its own website. I can’t even get to the point of creating a log in. I’ll keep using the website instead. Such a disappointment.tjerb7
Remains Subpar
Despite the latest improvements, the app remains subpar. I was hopeful when I saw the app change colors and I didn’t have to log in 1000x times but it doesn’t matter if the user experience isn’t improved after login. When I delete messages, I can’t do it in bulk which is a problem and since I’m forced to delete them one at a time the whole screen moves to the side making me choose “delete” twice. Also, when my community post events I can’t add them to my calendar. Our community doesn’t use this app’s features to the fullest because of so many issues. Maybe this review will help. The potential is there, I have no clue why it isn’t improved. iOS16 is coming soon and I hope this app can keep up.Show lessJCAJ_15
Need push notifications!
It is imperative that this app has the ability to opt in to push notifications for Community Activity, especially when people are replying to you directly in the Community message board.
A perfect example: Someone received a package with my name on it, but wrong apartment number... so they posted to the message board that they had my package. One day later, I replied saying it was mine. But they never got a notification, so they returned the package back to the sender! If they had gotten a notification of my reply, I'd have gotten my package. Do you see the importance?
Other common situations: Someone's dog is missing... Or someone saw something suspicious in the area... Or there is a weather emergency... It is incredibly important to have the ability to receive notifications on this app.
Can you please figure this out for us? It would improve the app tremendously.Show lessManda Miller
Service quality and app update.
This app gave me really bad experience. I was trying to check my maintenance request and check account status and found long outage, because they are updating the app without notices. However, after the outage I paid my rent through the app on 2nd July, and I did that twice before that. However, 8th July, I got a email that the payment has been returned and they charged me 175$ late fee. I talked to leasing office, they confirmed me, it was not from them. It might be from activebuilding app. I called them, and after a long waiting and lot call transferring they told me I put my account number twice wrong!!! I checked my notebook where I wrote down the account number, it was exactly same like other months. Long story short, the service, update notification and payment dealing was pretty bad. Really bad experience!Show lessMd Mamun Biswas
Incredible. Update
Developer responded to review, appreciate the dedication to their user base. The previous lag issues seem to have been mitigated for now; some app buttons continue to be very slow to load. Example: After logging in, clicking the Messages button on the top right corner frequently takes at least 15 seconds to load; behavior persists across other app elements as well, such as the Make A Payment button on the left column (and generally most buttons within that column exhibit this same behavior as well).
Original review below:
iPhone 13 pro. The app was working fine before the unnecessary visual refresh. It was snappy, responsive, and logging in took less than a few seconds. With the most recent updates of the app it now takes at least 30 seconds to initialize, then scans Face ID, then at least another 30 seconds to log in. Continues to impress that you can intentionally make an update to something working well, then make a massive overhaul that breaks it. Your team definitely has their priorities straight. Fantastic.Show lessganjaE
Developer Response
Update: This type of review with specific examples is extremely helpful to us. Thank you! App responsiveness is very important to us because we know how frustrating it is to you to use. We will look into this further. Thank you! Original Response: Thank you for your feedback. We experienced unexpected slowness in the application during this time. The issue is resolved and we are proactively working to prevent it in the future.I would give 0 stars
This app is single-handedly the worst app I’ve ever had to use. Yes, I have to use it because my apartments require us to make payments through this app. The user interface is outdated, worse than Facebook circa 2008. It crashes every time I try to go to any page that isn’t the home page and most of the time the home page doesn’t load either. For an app developed by a company as big as real page, I expected something better. It’s been years that this app has been called clunky and outdated yet there seems to have been no improvements. There are good apps out there and there are good app developers, maybe do some market research and hire successful app developers.Show lesszeriahs.mommy
Not reliable
App never remembers login, never remembers biometrics. Every time you login it goes to a blank page like it’s directing you and gives you the option to log back in but if I were you, I would wait a couple seconds because that page randomly disappears and takes you to your portal unless you clicked “login” again and then the app just won’t let you do anything. There’s days where the app won’t work at all and I have to go on to the online portal and submit payment there which wasn’t an available option previously which is nice to have that online website now.Show lesslilacpsp
This app won’t let me sign in
I set up my email and password and I’ve tried to log in 100 times and it won’t work. I says something Is incorrect, but I just made my account so i know I entered in the right passcodehmi1999
Not sure just yet
At the moment Flex is blaming ActiveBuilding for their system changes not working with Flex and therefore Flex’s users such as myself!!! When I thought my rent was being paid by Flex to ActiveBuilding for the last two months it hasn’t happened as it was working prior to these past two months & now has cost me a LOT of extra fees as well as revived an eviction notice because of it all…both of these apps that supposedly work together need to get this issue resolved and quick as you could be losing business since this is no way to run a business!!!Show lessDallasRenee
