Leave a Review ActiveBuilding
Glorified Browser
For my building, we use this app service for payments and community. This appIs essentially a web browser with extra buttons. There is no need of experience that sets us apart from other applications. ResidentPortal makes a good effort to make the experience more mobile, but the ActiveBuilding app is honestly more painful to use than simply opening Safari and signing in.
FaceID does not function as intended. Login credentials are not actually remembered. When you finally sign in, they forget to dismiss the keyboard toolbar. If you press the small “done” button at the bottom, it will just log you out and close the webview. I uninstalled and just made a bookmark in safari. Much easier to use, ironically.Show lessMilkdotWhole
Terrible
Is there no one you guys can hire to create an actual app. This is 2021 and there are no app developers that you guys can sit down with and discuss making an actual working app. It should never be this hard to login in. The new iPhones don’t even have finger Touch ID so why would that even be an option, it doesn’t even work. It takes about 10 mins just to try and log in. And it’s sad that a business isn’t even reading these comments because they all say the exact same thing. In no way should your overall rating be 4 stars. Idk who you’re paying to delete ratings and comments but you need to use that money elsewhere and call up someone to create an actual app, because this is just pathetic...Show lessLovs nd basketball
Trash App
Can you find some real programmers to update this stupid app please? Every time when I want to check something I have to re log-in, does it make any sense? TBH the website is way more better than this app, so what’s the point of it???Bixiao Li
Login Doesn't Work
I'm only giving this app two stars because once you've logged in it's pretty simple and easy to navigate- However, logging in, which you have to do in order to use the app, is extremely tedious and often doesn't work. Even if you check "Remember me", the app will still log you out and and you'll be met with a blank screen. I have to keep deleting and redownloading the app in order to log in, only to be kicked out again and again. What's the point in having the app if you can't get past the login screen? Please notify me when this issues been fixed and then we'll see if my review changes.Show lessJolie Pips
This app needs improvement!!
Been using it for a year now and at first it was ok. Recent updates have had some quality issues. The app use to be able to have face ID open it. Now the app requires you to click to have it put your email and password. Once done sometimes the app loads all the way and sometimes it doesn’t. I rely on this app to schedule my gym sessions. I don’t remember the date and time so I can back in to double check. The app has not been able to load completely for 20 mins now. I understand these are common issues with apps but this keeps happening on a regular basis.Show lessBaDouble
Good idea but needs improvement
The idea is good and I like being able to pay rent and have all the info I need in one app.
However, the app itself does not function well. When logging in, if I’ve logged in recently it gets stuck and continually goes back and forth between the login page and asking if this is me. I’ve asked it use face ID but it never does, I have to manually log in every time. In the app, if I open a picture it gets stuck on the picture and won’t let me get back to the main page without closing out the entire app and then re-logging in.
Overall, a good idea but needs improvement.Show lesskjbey
Horrible
I’ve been trying to log in via the app for multiple days to pay my rent. Every attempt is refused, telling me to try again or contact support of the problem persists. Where is the support number? Not on the failed log-in screen, or anywhere on else on the app— unless you’re already logged in 🙄 Seriously, it’s better to just use the web browser. I cannot even reserve amenities for my complex on the app, and there seems to be significantly less features I have access to compared to what other reviews have suggested are included in this app. It’s more frustrating than useful.Show lessAves313
How does a company make an app this bad.
I’m a renter that just needs basic functionality in an app. This, when it works, barely has that. It also rarely works. It’s the first of the month and there’s an error paying my rent. Cool right? I would’ve paid it a few days ago, but it just wouldn’t log me in. It would say I logged in successfully and then kick me back to step one and I’d have to do it all over again. I have to log in to my account every time I open the app. Remember me just doesn’t work, same with FaceID. The UI doesn’t scale properly on an iPhone 11. Just overall a terrible experience. Please use someone else, anyone else.Show lessMattyTacoBoy
Wouldn’t even call it an “app”
This app is hardly even worth calling an app. It is basically just a web browser interface inside a little square app button. They also claim to have “improved the login process” yet I’ve been trying for 10 minutes to log in and it keeps freezing and reloading and sending me back to the splash page to log in again. You’d be better off just using the website through your apartment’s resident portal, which is the exact same interface but actually functional. I’m just glad that we’re moving so I won’t have to deal with this “app” anymore. Two stars only because it used to at least work to let me pay my rent (you know, back when I could get into it), even if it was just a webpage in an app button.Show lessKairi Yurunoji
Needs work
This app is extremely glitchy and hard to navigate through. Every time you try to log in it takes you to the internet instead of letting you log in from the app, itself. Every time I try to submit my log in credentials it acts like it’s going to log me in and then refreshes back to the original log in page or the app crashes. And no, this is not a phone issue, my roommate has the same problems. It’s nice to be able to pay rent and schedule services on an app but the app itself is not very user friendly and very frustrating to use.Show lessMblake3
