Leave a Review ActiveBuilding
Login and navigation is non functional
This is possibly the worst app I've ever used. The login process executes a near infinite loop bouncing me back to the original login screen. And yes, my password is correct - 1 out of 10 times the login works. Selecting or unselecting the touch ID toggle doesn't seem to make a difference.
Once I'm finally in the app, if I click on anything (a flyer posted by my building, for example), I'm unable to get back to the previous screen without clicking on "done" which, for some unintuitive reason, logs me out of the app entirely.
Save yourself some time, and use this in the browser, where at least the website is marginally functional.Show lessjcrosenb
Great idea. Poor implementation
Been using the app since August of 2020. It’s super convenient to have something like this for submitting maintenance requests and reservations for pool and gym time. That’s where it starts to go downhill. Logs me out every time despite having Face ID turned on. Have to click on links twice because the first time they’re not found. Despite being logged in and having all my info on the profile it makes me enter name , address, phone, email for every submission. Most of the time you can’t exit the screen so you have to close app and log back in again. What could be so smooth and easy is made a clumsy and cumbersome process.Show lessMain Mouse Fan
Ugly UI, Extremely buggy, terrible workflow
This app is a terrible user experience and it just keeps getting worse.
At login, I must click the login button before I can enter credentials (poor flow - just let the user immediately add them) and am taken to an email entry and password page. After entering my email and password, I am taken to an external web page to do it all again (seriously!?).
If I attempt to use biometrics (which I set up twice before) to login, the app crashes.
The UI in general seems as though they threw an app wrapper around a desktop website. There are areas where items overflow the viewport. The app scroll is buggy.
Many of the workflows have dead ends or crash when I try to return to the main page.
Many UI elements are too small. The icons and buttons are smaller than my fingers; and I have small hands. The page slide menu feels squished. It’s obvious this was not created with any though for how the user would be using it and it definitely was not designed for mobile.
When I try to delete a message, the entire screen horizontally scrolls and shows all delete buttons. When I press delete it does not always work and I need to press multiple times.
Etc, etc…
It seems this app was thrown together and is not maintained.
It’s not worth putting on you phone. Use the desktop web app. Or better yet, ask your property managers to choose another platform for community engagement.Show lessKarinaofarc
Well it used to work fine..then it broke...then it worked...and now it’s broken
Update: it worked for a while. But this “new update”...I can no longer login at all! Great job!
Logging in used to be a breeze. It either never logged me out or it actually used Face ID properly.
Then there was a major upgrade. Still haven’t figure out what was so major about it other than totally destroying login abilities.
First time I’ll log in, it does Face ID properly and I’m in. If I close the app but don’t force quit the app, the next time I attempt to open the app, it prompts me to a log in screen. Then I have to go through the whole Face ID and password just to enter my password. I click submit. Then I get to a different login screen where I have to do it all over again. If I force quit the app it works properly.
So here’s my request: if you’re going to force people to log in every time they open the stupid app, don’t make them go through 3 login screens.
I’ll revise my rating when I stop having to login 3 times.
Thanks.Show lessiJillB
Login / App Issues
Logging in always makes you have to login twice and there are always bugs (I.e. opening a photo on feed there isn’t a way to close it. You have to close the entire app and reopen, also there is no way to make a post, this hasn’t always been an issue just recently as no post button) they really need to work on their app as I’m sure this is how most access their accounts instead of using a desktop. I’ll be on lookout for update where issues get fixed. If not I’ll be contacting their app support team and get these fixed, it’s really annoying for me if you can’t tell.Show lessTN-0616-1606
Great idea, crappy app
This app could be much better. When you tap on a photo that was posted, there is no way to exit out of the photo... no back button, no exit button, nothing. Sometimes if I swipe around it will exit the photo and put me back at the top of my feed, other time I have to completely quit the app and log back in just to get out of the photo. It’s also a 50/50 shot of whether a link will work or won’t even be clickable. The other features on the app are good and get the job done, but the photo portion needs to be revamped.Show lessMegatron coolster
So Hard to Use
I have the biggest problem with applications that require timely payments not working when those timely payments are due. The log in section is so messy and hard to use that it decides to give up on itself and then doesn’t log me in. When it finally does log me in, it takes so long that the app decides to crash. When I choose to manually enter my email and password I get a bad gateway and I can’t use the app. When I am logged in, maneuvering through the app is quite difficult and lags when I try to go from one page to another. Now I have to pay rent and I can’t? Especially now, paperless and contactless transactions are super important and this app makes it impossible to do either.Show lessCardiganHoarder
Difficult to use
In order to login you have to authorize ActiveBuilding to access your ActiveBuilding account. ??? You essentially are logging in four times each time you want to use the app. Additionally, if you click on a tab in the app, there’s no back button or close button, so you have no choice but to close the app if you want to get out of the page. Things are hard to find too. When making an account the app asked if I wanted my profile to be viewable to my neighbors, yet despite looking everywhere I can think of, I can’t find any page that shows neighbors. Either they asked for permission to put me on a page that doesn’t exist, or there needs to be an accessibility revamp.Show lessVeryyyyimpressedcustomer
Not compatible with screen readers absolutely horrible
As a person who is blind I use screen readers and was excited to see this accessible way to pay rent and manage my information. However when I try to login I find I am always kicked out and redirected to the website. It also does not typically let me use my fingerprint and doesn’t remember my login even though I tell it to. I am unable to pay my rent independently as the boxes are not labeled correctly for me to enter in amounts. The payments do not reflect what is actually due either so I can’t use the site to even get an accessible amount each month.
I am using voice over on the iPhone se Second generation with the latest software.Show lesstnt125
Not good
I’ve only been using the app for a couple months to pay rent. The app is in serious need of an update to fix stability and the constant crashing. Pages won’t load properly and it took days for the app or webpage to work in the proper manner. A couple times it said online it was unable to access page and to check the address and retry. That’s just unacceptable. How can companies expect us to use this app to do things when it’s not easy to figure out and has a ton of stability issues. When scrolling through a page, it goes out of the ‘box’ on screen like it wasn’t programmed properly and it was half minded in development. Thoroughly unimpressed. If you have to download it like I did, I am sorry. Just know it’ll be very glitchy. Also, don’t expect your landlord to be able to offer any assistance as mine told me ‘idk’ when asked what I should do with the app not working properly. Just wanted to share my opinion on this app. I hope they can fix all these issues and deliver a proper product. Otherwise they should just use Venmo or cash app instead for mobile rent payment.Show lessDragfire87
