This has been occurring for months. It is now nearly 4 weeks that my script has not been filled. It was originally placed on 4/29 by my doctor electronically (it is now 5/26). The app first stated delayed (apparently due to it being out of stock) and only after calling was told verbally it is out of stock and will be in next week. It eventually ends up back in my scripts available to be added. If I didn’t continually check the app, I would not know it was no longer waiting to be filled. So, I submit it once again… and it states again that it’s delayed. Verbally again I’m told it will be in the following week… for which once again it never is filled. After a week to 10 days it again ends up back in my scripts available to be ordered…. and I need to initiate it again. The app is useless unless it’s monitored daily and I consistently call the pharmacy… which it takes up to 15 minutes to even talk to someone. The only notifications I do ever receive are by text when a script is truly being processed and when it is filled ( no app alerts). With today’s technology there is no reason anyone should need to do this with something as important as prescriptions. Very disappointing for a company as big as Walgreens whose primary focus is a pharmacy dealing with filling prescriptions and it’s importance to their health and wellbeing.
Walgreens only care about making a buck at the end of the day. They hey have consistently reduced how many pharmacy staff are working at any given time. They have also reduced the hours the pharmacy is open. The first one I picked up prescriptions from started closing at 6pm daily so I switched to a different one that was opened until 10pm seven days a week. They have now started closing at 6pm on the weekends and they don’t even have enough workers for you to be able to go inside and pick up prescriptions. They literally will have the pharmacist and one worker scheduled and will close the metal security grate on the inside and you have to go through the drive thru to pick up. If you took the bus like me you’re screwed depending on who’s working. I had to line up in the drive thru line and just stand there since I don’t have a car. After inhaling exhaust for 30 minutes (the line was ridiculously long) I walked up to the window and had the technician deny me service because I wasn’t inside of a car. I had to make a huge fuss as I went back and forth with her. I guess the pharmacist heard the ruckus and stepped in and made her serve me. It shouldn’t have even come to that. Walgreens needs to do better. They should treat employees better and customers. If they don’t they will find themselves wondering what went wrong when they go bankrupt.
I went to the Walgreens on Whiskey Rd. in Aiken SC, on May 16th at 5:30pm and dropped off two prescriptions to be filled. I was told by the Walgreens associate after she checked that the items were in stock and to come back at 730 and they would be ready. I came back at 7:30 and was told by a different Walgreens associate that there wasn’t one for me in the computer. I told her the other girl took my two prescriptions and scanned them and told me to come back at 7:30. She went to the other girl came back and told me that she found them that they had been scanned but not typed up so the prescriptions were not filled. I asked her are you going to type them and fill them now and she said no I would have to come back tomorrow to pick them up she said there were other people in front of me. I was the only one there she said they were ahead of me in the system I told her I would be two hours ahead of them if they had typed my prescription. I was still told to come back tomorrow which would be three trips for me. Bottom line the associate or the pharmacist should have said we apologize for our mistake and will get this ready for you now instead they offered what was best for them. I told her to hand me my prescriptions and that I would not be back. I went to Kroger arrived 15 minutes before they closed and they filled my prescriptions while I waited.
As someone new to needing multiple medications I downloaded this to obviously manage it. Still learning the ins and outs of it, but does provide plenty of options. Improvements needed? 1. Need to be able to transfer prescription without having the bottle. IE: Doctor phones in prescription to your pharmacy; when you go to pick it up you find pharmacy is temporarily closed until further notice(nice that there is nothing in place to prevent really needed prescription from going to a pharmacy that is closed) . No way to transfer unless you call the doctor to have them send to a different pharmacy. Narcotic you say? Now my insurance company sees two prescriptions for the same drug on the same day and will not authorize the second one! Preventing me from getting it when actually needing it. 2. I did not realize a drug I no longer needed was on autofill. Within minutes of getting the notice they were going to refill I went and put a cancel request in. 5 days later I am still getting texts, voicemails stating my prescription is ready for pickup. If it wasn’t for the difficulty of reaching the pharmacy by phone? I guess the APP has the same issues.
APP has notification preferences that doesn’t work either. Set for no phone calls no emails etc. now they are hounding me for another prescription I don’t need to be refilled. It’s like they want my business but harassing me to the point of driving me away to a different pharmacy.
This is the second time my wife has had to wait on prescription from this pharmacy on Enchanted hills. The first time is when my wife had spinal neck surgery and I was told by this pharmacy that they did not have the painkillers for her when I got her home from surgery. The Pharmacy in Bernalillo had to fill at the last minute.
This time we had the same thing happen first with app saying had to contact provider yesterday. Then this morning we were told by this pharmacy tech that it would be ready by end of day today and did not know why the app had said that?
We had not been notified by app, text or anyone on status of prescription at 500 pm with the pharmacy closing at 600 pm.
I called the pharmacy only to be told that they did not have the prescription there and she would have to wait until Monday! I asked if any other pharmacy had it and she said she would check put me on hold and returned with an attitude in her tone. The only pharmacy was Indian school in Albuquerque so we are forced to wait until Monday. If this pharmacy would have at least sent a message or called we would have had enough time to get to other pharmacy. We will be looking for another pharmacy ,this pharmacy doesn’t seem to be professional enough or have the customer care to keep our business.
Bonnie at the Lake Havasu City, AZ store is so great. She helps out everyone with their purchases in terms of information about the products and goes out of her way to make sure you are happy. She is so knowledgeable about everything in the store, especially in cosmetics. I always look forward to going in to buy whatever I need. I want to especially mention the pharmacy. They are always doing their best to help you and solve any of the problems that invariably arise from the complexities of medications/insurance issues. Especially with all the winter visitors coming here. Our city goes from 60,000 people to over 160,000 and most of them are sick and cranky and have multiple illnesses. They are frequently rude and loud. I don’t think the employees of the pharmacy get much credit for what they have to deal with. But they do it with patience and respect. I have worked in the medical field for 30 years and I know how hard it can be and I have been a customer here since the store was opened. I am appalled at some people’s behavior. The only reviews are from disgruntled customers. Thanks for having such a great experience.
The store is probably worse than any Walgreens I have ever been to instead of giving me my seizure pills they gave me heart medication told me that they wouldn’t give me my actual medication, my seizure preventative meds and so I gave them the proof they messed up back first the store wants you to wait until you run out of medication and then come in and get your pills the day you got them prescribed so wait till you’re out to get them but I’m up epileptic so to expect that is insane. My neurologist wants me to have them picked up a few days early so that I don’t have to panic and make sure that my pharmacy should have my medicines every month or my medication every month especially when you have the same person come for 10 years every month you should be prepared. and then there’s exceedingly long lines extremely large weight and none of these workers know what they’re doing because none of them are tournament. They’re all temporaries so they come in and they’re lost. They don’t know where to start or what to do we need permanent people at this location..!!!!
I really hope most people take this review and consideration before going to this location and I really hope corporate can read this message and get some stuff cleaned up at Walgreens. Some of the tech staff want to play doctors when they’re only pharmacy tech. Sincerely Michelle Ryan.
This app has gotten worse and worse, with all the major issue addressed below, completely ignored! But, oh do update it for more advertisement reasons, and product search features.
This app deals with very important, private, and highly sensitive information. That would include medical, health insurance, prescriptions, history--past and current, and payment information. Much of this falls under HIPPA, yet the majority of the time, it doesn't even function. The various reasons for it not working would Include crashes, freeze-ups, and inability to load information. It's rather scary to allow this app all my information, considering the fact that there are such major issues, which are never addressed. I try not to think about ALL the more issues which could come about, especially if someone were to decide to hack it. The app developers can't even handle the more easily fixed problems, so I can only assume they wouldn't be able to identify and fix a major issue, like the one I mentioned above. On top of all that, it no longer helps in any way, shape, or form, when I end up having to call the pharmacy, and spend countless minutes, sometimes hours, even multiple times, on the phone, taking away valuable time I could put to use somewhere else. I think it's time to delete this app, and just go back to dealing with the store directly, and cut out the third party, for my own peace of mind.
Developer Response
We appreciate your candid feedback and will make sure it gets to the right place.I’ve been using Walgreens for a long time but, for some reason, a few or more times a year they just lose a prescription or put it in a delayed status until I call and remind them that it’s sitting there. As God as my witness they, then fill in right then and there! What if I didn’t call? Or what happens to the elderly who are just sitting at home waiting for maybe something g they really need? This place is a joke, the pharmacist are professionals but the rest of the staff are rude, keep you o. Hold forever and sometimes even hang up in you then you have to start the whole process over again! I always have to do all the legwork to make sure things get done properly.
I left my doctor on a Tuesday afternoon tried to get my prescription that I watched him fax over. So, now, I have to get a hold of the doctors office, then get back to Walgreens, then, I wait, and sometimes it takes a long time for me to get what I was prescribed.
As soon as my prescription refills are done here, maybe before then, I will be transferring ALL of my prescriptions somewhere else and I’ll make sure my family doesn’t use this one either!
Walgreen’s is a regular stop for me so I am able to observe how well the store is maintained and managed. It is very rare for me not to find what I’m looking for, the shelves are always well-stocked and organized. I have developed a nice rapport with a few of the employees there. Most everyone that works there seems to like their job and it shows I am always greeted when I walk through the door, and I almost always am asked if I need any help finding some thing by employees working the floor. The only reason I didn’t give the store five stars is because the pharmacy is painfully slow at accomplishing pretty much anything. I once waited at the drive-through for over 25 minutes and not one car moved in front of me during that entire time. I ended up backing out of the line and going inside to pick up my prescription. While I was waiting for them to find my prescription, I noticed that the same car that was sitting at the window when I was waiting in line outside was still sitting and waiting to be served. And not once did someone that works in the pharmacy go to the window and at least apologize for the wait. But fortunately, my insurance no longer covers my prescriptions at Walgreens so I don’t have to worry about that anymore.
Overall I think this is one of the better Walgreens in the area and I love the cashiers!
MI Very Frustrated
Melsmeuek
Bp29803
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sales sick
drfrench
subway my go to fast food
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Tinibini71
I’m Just Saying86
