Leave a Review Walgreens
Delivery service horrible.
I have always loved Walgreens till tonight. I ordered products delivered thru the app. I got a text message that they were substituting coke with Coke Zero. Called the store and told them that would not work. They tried to tell me I ordered Coke Zero not coke. Never could get them to understand I ordered coke and did not want a diet as a replace,ent. They had the coke in stock. Then the order never arrived. I called the store and they told me I had to call the delivery company. But I ordered thru the Walgreens app. Then they gave me a number to Uber that was a disconnected number. I called corporate customer service and told themI was picking up the order and wanted the tip removed. They told me I would have to call back after I picked up the order. It took several minutes of insisting that she would stay on the line with me with her still arguing that she couldn’t do that even as I was picking up the order. No one at the store or corporate could tell me how to contact the delivery service. It is like they have no clue who picks up and delivers for them. Every person was rude a uninformative. When I went in to pick up the person behind the counter shouted out that they were closing in 8 minutes. Walgreens says they deliver within one hour. They don’t. Worst customer service I have experienced in probably a decade. I will pay extra and just have Walmart deliver in the future.Show lessDaisy Keehn
Getting better
App was great then bad a while. Much improved recently but there seems to be a disconnect with the store. Recent example is a text telling me I needed to pick up by the 4th. I planned to pick up the third. I could not message the pharmacy through the app. Possible user fault. It got put back on the third and I had to reorder. More work for staff. Feel like the 4th should be relayed to the store. Also frequently get texts that there is a problem right after the text it is ready? Heroes work there. Walgreens employees in Clermont have gone way above and beyond in kindness to and helping with getting Florida DCF to finally step in and help my elderly mother. I tried two years and it took her going into Walgreens and throwing stuff off the shelf to make it happen. Now she finally has a case worker that didn’t just close her case because she knew her own name and has been to a doctor and has hospice help. Through the kindness of someone in healthcare that cared enough to make extra effort. App still has a couple of flaws but people make business excellent. Kudos on excellence of the people and corporate choices to start valuing their employees over putting a store on every corner. Hopes Florida will consider the model and reform their elder care policies. Knowing your own name is a low bar if it results in hitting a pedestrian or vandalizing a store to get help.Show lessLeigh1129
Satisfaction with Walgreens on James Street in Chicopee MA
I have been using this pharmacy for years now. I have always been treated with the utmost respect, professionalism, and care. Although most of the people in the pharmacy have all been helpful, there’s definitely 1 pharmacist that has consistently gone above and beyond for me every time I have a prescription that may run into some problems. Sometimes it may be an insurance issue, or a prescription not being correct, or pretty much anything else that you can think of going wrong. Missy is an amazing pharmacist who tries to rectify any problems that pop up. I just recently found out that she is being transferred soon to another Walgreens Pharmacy. I am so sure that the Walgreens Pharmacy that she is going to, will be incredibly thankful for her skills, experience, work ethic and her ability to be so helpful and gracious to the people she will be working with, and the clients that cross her path. I have to admit that I am very disappointed that I will be losing such a wonderful person. I am disabled and at the moment I do not have my own vehicle. If I had my own transportation, I would not hesitate to fallow her!! Thank you for your time. Karen SchmalenbergShow lessKaren Schmalenberg
Some features do not work
Several weeks ago I was about to go out of town and one of my meds would I would be put. The app asked why I was requesting an early refill and I chose - travel and or vacation. The refill was lost and communication between Walgreens and the doctors and myself was nothing but a ping pong ball. When i called Walgreens I was told ‘i don’t know’. After escalating the situation with the hospital patient advocacy group did i receive a phone call from
the medical provider supervisor of patient advocacy. Not once did i hear or get an answer from walgreens or the doctors office. I was told ‘system glitch’ - i still had to request a new prescription when it was easty to see i had one left. Needless to say i was already out of town and the scrip could not be fulfilled except at my home Walgreen’s. After continued escalations and calls, i finally received my order. Walgreens has fallen way down in customer service and i understand - pandemic, worker shortages. The problem is this is the 3rd time this has happened. zero follow up and quick to get the customer awat or off the phone or out of the driveway. patients should not have to do the legwork - period! i welcome a call from
walgreens as i am a professional and could share some valuable insight.Show lessrotillar
Terrible
I’ve used Walgreens every time my insurance comes to it senses and comes back to Walgreens and the app instead of improving it just gets worse and the text alert from the actual computer generated pharmacy app well, let’s just say every improvement is a step farther away from the truth. . You get a alert saying fill time, so you call, not time,then it’s time and they either ( the app not employees it frustrates them too!) text and alert you a million times,you go to pick up it’s not even been put in! No, this doesn’t happen every time but in this day and time when we’re all busy trying to keep up with all the computer upgrades ( lol) let’s just say I don’t know what dictionary the powers that be have but, upgrades means a whole different thing in my dictionary maybe I should let the app powers that be borrow MY dictionary. And this no way reflects on the staff I feel terrible for them doing a job when the app needs ALOT of tweaking but, just as if the chef burns your steak at the restaurant it’s the wait person who gets less tip and more mouth time from customer while chef hides in kitchen. Well, enough of my rant it’s just frustrating as all (you know what)happier day to all and to the app tweakers try again cause it ain’t workin😥Show lessDSGR59
No good for regular medication and can’t cancel auto refill in app
I have a few medications on auto refill, even after I turned them back on, there are many problems - inventory is not checked in advance of the day I need to pick up medication. On my more obscure medication, every month on the day it needs to be filled , I get a notif that “medication is out, will order more soon” - Walgreens knew I wanted this for a month, I don’t understand why it couldn’t be ordered the week before. neither the app nor the pharmacist if I call is able to give me any eta for when my medication is in - the app also directs you to “get this sooner at another store”, so I tried that and one day later the second pharmacy also messages me that it’s out of stock - why does your app prompt me to move prescriptions to a store that also does not have inventory - finally, the behavior for out of refills is weird. The medication just says “submitted “ for days on end, and I had to call my pharmacy to understand why. It would be super great to get a notif saying my prescription is out of refills so I can call my dr quickly instead of having to do a mini investigation earlier All in all the app doesn’t really change the number of times I have to call the pharmacist which doesn’t make it particularly useful outside of being a record of the last time I picked each medicationShow lesshelpalltheusernamesaretaken
WHY IS THIS HAPPENING ??? Fix These Issues Please AS Soon As Posible
How come sometimes I can’t order my prescription on the app or through the website despite I still have refills left before the expiration due date? How come it’s hard to ask for refills & order for prescription when I’m running out of it in a few days or in very next day since you won’t allow me to order my prescription early??? For the first time I made an account on this app, but why it won’t let me change & secure the password also it doesn’t really inform me and confirm if the prescription is ready or not on time. Sometimes the app informs me about the prescription is ready however we received a call saying it’s not ready for pick up yet. So we had to call Walgreens for real confirmation without the confusion and hassle. Now (August 2022) it says sorry fails to load & process your order in the app & website so please fix this issue/problem as well as I really would appreciate it so much if I can possibly order my prescription/s without any problems whatsoever same for getting it picked up when I need it /& when I’m able to stop be at the pharmacy to get it. Please fix these issues asap. Thank you. Take care every staff at Walgreens.Show lessGuardian angel 27
Terrible and almost unusable
Why does Walgreens have to change this app all the time? It is very frustrating that a good app keeps changing and becoming more difficult to use. It used to be so simple to select photos and send them to Walgreens to be printed. This process has become so difficult, it is almost not even worth the trouble. When you want to select photos, no dialog comes up to chose them from your Device. You have to kill the Walgreens app every time just to try to select pictures. Then it wants to crop every picture incorrectly — even if you turn off the cropping feature and have cropped your pictures correctly for 4x6 in the Photos app. Then you have to agree at least three times to your order, each time looking for some grayed out switch or button that you are supposed turn on. It is very hard to find what to do. Then the UI is so unresponsive that when you finally found the control to click, nothing happens. You click it over and over and over in frustration and then suddenly the “Submit” button becomes available. This app is garbage! Bring back the one from a year ago or more when things just worked fine. This supposed update is a true failure.Show lessFugil in CO
This app has so many glitches that make it almost impossible to use!
I use the app for almost all of its functions (clip coupons, refill prescriptions, pick up orders, photo products, you name it) and I have a problem with SOMETHING every single time. I consider myself to be comfortable with technology and find the app to be easily understandable and convenient, however, the glitches and other issues with the app is why I’m giving 3 stars. The specific problems I’ve faced are products disappearing from my pick up order (it says “[product] is not available at this time and has been removed from your cart”) even though it says it’s available for pick up at my selected store, photos being cut off at the edges after I’ve used the crop tool (it prints differently than what it shows on the app), photos taking forever to upload, and clipped coupons not being applied at the register. Another problem I have (that I’ve noticed is more recent) is that register rewards will not print if you do a pick up order. I’m almost to the point of leaving Walgreens altogether because of how much of a hassle it all is!Show lessM.Alexa
Prescription bias
I have been filling prescriptions at Walgreens for at least 15 years. I’ve had the same insurance the entire time. All my info is the same. It was simple for everyone. I travel for work and I could get my prescriptions filled anywhere in the entire country. Blood pressure meds, cholesterol, the occasional antibiotic. Simple no problems. My Suboxone prescription. Problems. Always problems. Not in every state, it depends on the pharmacist. First all the questioning and delays. Not once have I ever tried to fill early but there’s always a problem. I see my doctor every 4 weeks, she sends in my script, my insurance approved it, and the pharmacist delays it. This month they tell me since I was 2000 miles away and didn’t pick up the second they filled it, I have to wait the amount of days I didn’t pick up after they filled it. Sometimes they try to do the math and tell me I should have x amount left and I need to wait another x amount of days. Sometimes it’s just delayed for no reason. I’m home one day to see my doctor and pick up my script. I can’t. No real reason, just the one the pharmacist decides. Wait 3 more days. Well I have to go back to work. They fill my cholesterol medication before I even ask. It’s a shame, the app works great and Walgreens is everywhere and they have all my info. I’m done playing games with Walgreens. I will never fill another prescription or step foot in a Walgreens ever again.Show lessCalwillis
