Leave a Review Walgreens
Prescription platform
If I could give a zero I would. The New App updated process is completely & utterly a mess. Disappointing & frustrating to say the least. Ongoing months with this migration with the platform & numerous updates that have failed. The pharmacy section has taken the worse turn ever & I really don’t have any confidence in the improvement @ this point. It doesn’t keep accurate tally of my refill amounts (so I don’t have to notify the doctor for refill submittals to the pharmacy which is a major task for approvals) redundant or missing prescriptions from the app. All my prescriptions have become delayed or NEVER notified to the pharmacy to become a working order/lost in the system/have to do everything @ the counter/refund my manufacturer discounts that’s also applied in addition to my insurance coverage discounts (they somehow how frequently lose the attachment record in the system & have to rework the invoice in the store/reprint new ones. Can’t pay in advance so I can just pick up - still end up swiping in the store when my payment authorization is on record in the store along with my rewards card info. These prescriptions are time sensitive to be filled (people’s lives in jeopardy being off some medications). This should have had a major team working on this after months of online testing to correctly migrate. I don’t have any confidence @ this point after months of this monotony.Show lessUrgentMW
Great service
Great service in the photo department today around 3:45, 2-3-21. First time ever I tried to transfer photo’s off my phone . Needless to say I failed. Went there to pick up my pic’s so I thought. Got there and they couldn’t find my pics. So I tell the guy who I didn’t get his name but thought his tag said shift leader. It was my first time doing this. I show him my phone says photo sent . He takes a look a says oh you forgot this part. So fixes it. I tell him ok, I will pick em tomorrow . He says how many pics did you have , I tell him about 7. He says no problem I will do it now. Oh this gets better, I thank him . As I am standing there he is getting my pics and he says to me , did you mean to cut this people heads out of the pic. Of course I say no, I told him I was trying to “crop” it. He fixed all my pics for me. I know this is lengthy but I am really into great customer service as I am a manager in the health field. This guy was absolutely exceptional!!! Treat him well, as he treats your customers great!!!!! Just found his name Jason, on my receipt , at the Sault Ste. Marie store.Show lessphoto mess
Unfriendly app!
I see people rating the new app version based on their use of the photo part but this new version is not user friendly in regards to the other navigation functions. I always wonder do these app developers try these updates from the customers angle. Too many clicks to get to the order online screen, trying to find the digital coupons to attach, trying to find discount codes, the jumping from online order screen to the ad. Then the app crashes and I have get out and start over again....then try and remember how to get back to where I left off before the crash! It’s becoming not worth the hassle.
Then I start to use their online ordering just to find out that they don’t /won’t ship a lot of the items. And if you want to ship your order you better make sure your order is $35 or more to avoid the shipping fee!!! (Yet, a lot of things don’t ship)!!!
With 2 Walgreens in my neighborhood I’ll just go into the store as I’ve always done and avoid the app and it’s online ordering or, just go to CVS, which is just across the street from Walgreens!Show less3Qwerty70
Photo
I use this app mainly for photos. Some of the time, works great. Uploading photos though has got to be thee most frustrating task through this app. When I have an album of 100, I want to be able to just go in and quickly and smoothly upload these without waiting by my phone for 45 mins so it doesn’t time out while uploading, only to find 15 photos uploaded after you’ve finally given up. Having to go back in your albums and try to figure out which 15 of those 100 pictures that was.... So annoying. I give up. I would like to also see a way to delete albums. With the trouble of uploading I often try to start over with a new album in another attempt to successfully upload without having to figure out which ones uploaded out of my album and didn’t. So, with multiple attempts, I end up with multiple albums.
This has been an ongoing issue for quite a while, that I would think would be important to fixing as it really affects the experience with this app.Show less1ashleyt
Please fix this
I have been a faithful Walgreens customer for years. I have also used the app for a couple/few years, mostly for handling prescriptions and photo orders. After today, I will no longer use the app for navigating prescription refills. After repeatedly requesting a refill on a daily maintenance medication over the past several days, the app indicated that specific medicine was “filled”. However upon arriving at the pharmacy to pick up the medicine, I was told it was not filled because the doctor requires an appointment be made. When I called the doctor to make that appointment and get approval on that refill authorization, I was told the message had been conveyed to Walgreens days ago and multiple times that an office visit was required. Nowhere on my account in the app does it say that. If it had, I would not have wasted days repeatedly requesting refills and a trip to the pharmacy to find out. Why is a message about a required office visit in order for a refill to be given not communicated on the app if the pharmacy is aware of the situation?! Please do something to add that message or other communications Walgreens has from the doctor to truly make the prescription part of the app useful?Show lessRKGE5
Looks great, not user-friendly at all
Since the upgrade, the app doesn’t allow me to check off progress on my selected healthy choice challenges. I communicated the issue and provided the very specific details that were requested, to be forwarded to IT. That was 2 weeks ago. Nothing has changed, yet. I can access the challenges on my Chromebook, but had a difficult time locating how to access them on the website. Today, I placed an order for contact lenses. It must have taken me over an hour. I had to keep going back and forth between the app and the website because neither would process the order once the items were in the cart. I wanted to upload the doctor’s prescription, but .pdf’s are not accepted. Why???? So, back to my phone. Two options were available - upload from photos or take a photo at that time. I tried both methods, but neither was successful. So, I had to skip that advantage. Then when I entered the credit card information at checkout, it did not process, stating I needed to call them. Nope! I attempted a different card’s info., which was finally accepted. (There was no account-based reason for the 1st card not being accepted.) Why would developers release a new website and app that hadn’t been “tested” to assure that all aspects worked? FYI: I use an iPhone SE 2020 and an HP Chromebook 2019. Come on, Walgreens! You can do better!!Show lessCartwheelStacker
Developer Response
We're really sorry to hear this. We'd like to work with you and correct the issue. If you can contact us at 1–800–925–4733 and let the agent know what device you're using. We're more than happy to help.Photo is a hassle
I wanted to make a card stock photo card for my friends birthday. After uploading the pictures, filling in and deciding on the text, and signing the card (more on that later) I selected the premium card for 3.99. It alerts me that this premium style card is not available at my selected Walgreens store. I decided it would be worth two extra minute drive to get the card from another Walgreens store. The problem is, in order to select a different store, the only way to get back to the Home Screen is by “starting over”. This means that I had to go through the whole design process again. Eventually, I just made dummy cards until I located a store that could print the premium style card. This could have been fixed by allowing customers to “save” projects.
Secondly, Walgreens template allows you to hand sign the card using your finger. There is no zoom in or eraser options to help you clean up any finger signing mishaps! This means that if you don’t like how you signed one letter, you have to restart the signature over from the beginning. I was signing several names. It would have been better if I could have erased my mistakes or been able to zoom to write a little more precisely. This was not an option. I like the quality of the photo product overall, but I think the app needs work.Show lessCocoBark
App Crashing
I love that I can just order pictures through the app instead of having to go to Walgreens and print pictures there, but the app ALWAYS crashes and it gets very frustrating. I don’t have the time to go through the pictures I want to print and wait for 30 minutes for them to upload just to have the app crash and I have to do it all over again. Also the uploading process takes forever and if my phone turns off from just sitting on the uploading page for so long then my uploading process cancels because the app closes. Another issue I’ve had recently two times was a picture in my order was never printed, along with another order where I tried printing 3 pictures and I only got one of them but I had 3 copies of that picture which I know I didn’t order. The main issue is the length of time it takes to upload and submit an order and the app crashing a countless number of times while trying to upload. This has been a huge problem for a very long time and I’m surprised it’s still happening because I know some friends and family that have had this issue as well.
UPDATE: i love the new update !! ordering pictures (so far) hasn’t been a hassle at all ! i’m very pleased with this part of the update. i only use the app for ordering pictures so i don’t know how the rest of it is but thank you for finally fixing the photo part ! i hope it stays like this in the future !Show lessBTRluver&shakeitupluver
Developer Response
We're really sorry to hear this. We'd like to work with you and correct the issue. If you can, contact us at 1–800–925–4733 and let the agent know what device you're using. We're more than happy to help.Good, not awesome
I think the updated version is meant to take care of all the issues I had with the App. It gets very slow. It shows old coupons. Apart from the fact that sometimes it shows coupons that are not recognized at the stores. I like the prescription refill and shopping online with the app. I hate it when it shows an article as available and in the store is not.
Update: App is even worse now! I don’t know what happened but it’s buggy as hell. It freezes while loading products, the Rx page doesn’t let me refill prescriptions accurately and the option to pay for them is not automatically offered as I have to now “look around” the site to apply for it again and again. I even get messages that Rx was received or that it was ready to later go to the pharmacy and be told that they have no record of it. In Puerto Rico some employees do not understand what 6 feet of physical distancing mean although they play a recording about it on their speakers every 10 minutes.Show lessBelcuore
Med not available
Every month for a year or more I attempt to refill my (narcotic) Butrans patch. The refill rx is there at the store. It is sent electronically by my physician, in front of me, at my appointment. You will not let me request a refill until exactly 30 days from the last refill...not a problem. So, I have worn my last patch for the final day. Now I can request a refill but you never have the med in the store and you have to order. It takes 2-4 days to get the med in and now I’ve gone without medication for 2-4 days. That’s a problem, plus you never let me know when the med arrives at your pharmacy so I’m waiting around for you to notify me which can add more days. I have discussed with my physician and the best probable solution is to order all meds from my employer’s hospital pharmacy. Also, the Teva brand is pretty useless but hey, saves you money and my copay is the same. I am a healthcare licensed person who specializes in federal and state regulations so I am aware of certain restrictions. I doubt you can do anything to correct but I wanted you to know why I left, when I do leave. Trying to juggle 2-3 pharmacies is ridiculous.Show lessChick-of-the-Lill
