Leave a Review MyRogers
Crash
It does not work at all . Can’t see my bill , says sign in then it shuts off ...chepe guapo
Developer Response
chepe guapo, uh oh! That is not the kind of experience we want you to have while using the app. :( May I ask which device type you have? Are you able to sign in okay using a web browser? Please keep us in the loop! :) ^ycKeeps crashing
I liked this app, but it just keeps crashing now, making it entirely useless.Aimée Dee
Poor functionality
Poor functionality, especially when you consider the pricing of Rogers services compared to other operators.mike2221333
Bloated junk, now send spam notifications
Few useful features, bloated, and will randomly spam you with notifications trying to upsell you on random junk that Rogers sells. Only useful function is the data usage. Disable notifications once you install it.dangelovich
Developer Response
MAX_POWER, it's disappointing that our App has not lived up to your expectations. We are always looking for ways to improve and will definitely provide your feedback to our App Developers to review. ^tbNever working
Have to sign in every time and it’s always under maintenance to “ serve me better”
Save the space on your phone and just log in thru the website.CrystalMarlaine
Developer Response
CrystalMarlaine, the App definitely should not be constantly under maintenance as the maintenance windows are usually overnight during off peak hours. Have you ever been able to successfully access the App? Can you try uninstalling the App from your device then reinstall it and give it another shot? Let us know if the same issue is happening. ^tbNow useless
Prior to April 2016 this app worked for prepaid as well as monthly contract customers. After this upgrade the app would just error on login. For two years the bug was never acknowledged or fixed. Today, with the latest update the app now returns a message that it “does not support pay as you go”. I don’t know if we should be happy that the bug is finally acknowledged or disappointed that it apparently is never going to be fixed. Either way a poor approach to change management and customer support.Show lesskuncca
I’m impressed.
Since the Rogers App came out I’ve always felt it was rather lack lustre. Which was disappointing since Rogers is essentially (Imo) the industry leader for telecommunications. Yet the App they developed was.. very basic and clumsy. HOWEVER, the most recent update has gone ALONG way on improving the user experience with a simplified design AND it runs smoothly. Great job. 👍🏻Show lessMaxter1942
Developer Response
Hey Maxter1942, thanks for the review! We value your feedback greatly and are glad to hear the MyRogers app suits your needs. We appreciate your kind words very much. Cheers! ^mgInternet increase
My internet price was increase without proper notification. I’m not pleased about that.zaggayouth
Developer Response
Hi there, zaggayouth. We understand that this is a concern and we always try to minimize price increases as much as possible while providing our customers with fast, reliable Internet and the latest technology to support their growing needs. Affected existing customers were notified of this rate increase by bill message or letter. I can understand the negative surprise when you noticed your bill was higher than expected. ^mgApplication inutile
Depuis que j’ai changer mon forfait affaires je ne suis plus capable d’ouvrir une session dans l’application affaire ni dans l’application personnelle. Chaque application me renvoi à l’autre. VRAIMENT. J’ai le gout de changer de fournisseur! Pas fort Rogers!!! 😡manonlem
Developer Response
Bonjour manonlem, merci d'avoir pris le temps de nous faire part de vos commentaires. Il nous ferait plaisir de vous aider. Avez-vous des problèmes à vous connecter à votre profil en ligne MonRogers à partir d'une page web? Je vous invite à utiliser l'appli spécifique aux comptes Affaires. Avisez-nous si vous avez besoin de plus d'assistance! -MaudeRuined my life for a week by a stupid mistake
I wasted about an hour to just hear sorry from Rogers agents on the phone, it was their mistake for not renewing the monthly cycle, and after I called them they just kept forwarding me to another agents who don’t pick up, so I stayed about an hour on the phone just hearing apologies, with my final exams on the way, after I spent about a week going at night to the university to get access to the internet, as i haven’t set up a internet at home yet, and I’ve been using my phone instead, so after I received a text message from Rogers tells me that I went over the data and then it turns out that it was a mistake, what a shame really!!!!Show lessSaad Shaarud
Developer Response
Saad, waiting on hold to speak with agents who just end up transferring you to someone else is quite frustrating, to say the least. I really hope that the issue with you being incorrectly billed for Data usage has been resolved. If not, please reach out to us on Social Media via @RogersHelps on Twitter or on Facebook.com/Rogers so we can take a look at this for you. ^tb
