Leave a Review Fido My Account
Bug with latest update
Updated to the latest version on iPhone and the app no longer opens.cdssfbjddfgghj
Developer Response
Hey, can you delete it and install it again? That should help :) - NickAbsolutely useless
It is hard to fathom that this company can not make a simple app that actually works!Kk hastam
Developer Response
Hey! What's going on with the app? - NickCan’t login with username
Can only use phone number.
Strange and arbitrary.makewen
Moving between different numbers
Moving between different numbers has some problem I think. First it needs to log in while you have logged in before! Second when you log in, you are guided through first page of previous number and then you can choose to go to other numbers information. It is somehow hard and meaningless! I believe it should be done just by one tap, not several steps!Show lessArminch
Developer Response
Thank you for your feedback! We're always working on improving the app experience. - NickGood but not great.
The app functions well and has everything I mainly need. However, the design of this app is very outdated and needs a cleaner modern look to bring it up to date with 2019 design. Please work towards improving the design Fido, everything else is great!JakeHopkins15
Developer Response
Thanks for the feedback, we're always working on improving :) - NickV V poor and slow
V V Poor and slowndndndddhdbd
Developer Response
That shouldn't be the case, please update to the latest version and test again :) - NickCannot update my contact information
Cannot update my contact informationludhianaboy
Won’t open!
I don’t know what has happened to this app lately but I have not been able to open it and see my balance in days. It’s frozen on the first loading screen and never loads. Further I can’t long into my account either. Weird. All I want to do is view my balance and pay it. I do paperless so accessing my account is important. It wasn’t always this way.
I made some account changes but nothing that shouldn’t let me view my updated balance. So frustrating to have to call now to figure it out.Show lessAndi Sa
Developer Response
Hey! Can you update the app and let us know if this persists? - NickCan’t log on to my account
I’ve been trying to go on this app for weeks and it just loads forever. I’ve deleted and redownloaded the app and now I can’t even log in because you’re having technical issues. Please fix them.garsbedi
Developer Response
Hey, Please reach out t us on Facebook or Twitter. We'd love to help! - AmandaStill 12 hour delayed
I have an IPhone with talk and data plan. I had updated the Fido app several times for real-time update feature, but still the app updates my mobile data usage every 12 hours...Oiiiiiiiiiiiishi
Developer Response
Hey! If you have a talk, text, and data plan then usage should be in real-time. If you have an older plan where data is a separate add-on usage will be delayed by 12 hours. Depending on the situation, send us a message on Facebook or Twitter and we'll help out! - Nick
