Leave a Review Fido My Account
User name
I can’t change the user name and passwordShiblyy
Fido Preventing Cancellation
When I finally got through to Fido to have them cancel on my last day of service, the process took forever, and the idiot on the phone lied to me about my end date. This ultimately led to him canceling my service quite a few days early today, so I’m without a plan and unable to contact anyone by phone before I leave the country. These guys are snakes just like Rogers. (I’m an electrical engineer, I know how easy it would be for them to get this right. It would have had to been negligence, or Fido would have had to have done it on purpose to cause this issue).
See previous review below.
This is targeted at Fido, not the app specifically. I’ve been trying to discontinue my phone number for days and can’t get through to a rep via calling, chatting, or Facebook messaging. Not to mention their website states you can only call to disable your account.
I had nothing against them before, I just have to move out of the country for a few months and want to stop paying for a number in Canada. Now that they’ve wasted hours of my time and cases an incredible amount of frustrating attempting to discontinue service with them, I certainly do have something against them at this point. Not to mention I need to cancel before the next billing cycle. What if it was ending now? I would be forced to pay for another month because they won’t answer their phones or chats.
It would seem illegal that Fido is preventing cancellation. Not to mention the fact that it’s so frustrating I would never even consider using this company again when there are other equivalent companies.
I hope this is useful for someone that is searching for a new provider.Show lessS2DH
Non-application!
Useless! I have not been able to use it for weeks due to “session timed out” after which it freezes?! One star is one too many as it is not really an app!Ym7623467
Developer Response
We're on it. Thanks for letting us know! Are you getting the same error today? - Amandawhen it works, it works
having trouble as of late trying to access the app! keeps telling me “my session times out” and won’t let me into the application! h e l p.mo.nahhh
Developer Response
Thanks for letting us know! We're working on it! - AmandaDisappointed
Haven’t been able to access this app for weeks now. Have been forced to go on my laptop just to check my balances. The app doesn’t open past the initial loading screen with the girl smiling at her phone. Needs a lot of work.Aliceandra
Developer Response
Hey there, Are you getting any type of error message when you try to access the app? - AmandaData not refreshing
I sign in everyday and my data usage does not update. I have no idea how much data I've used and I don't want to go over on my bill.
This is an edit to my post because I got a response from a fido worker asking what I saw on my screen. you do realize I cannot respond to you asking me a question because I can't reply back after you in like a comment like Facebook. Great customer service way to know how to work the App Store.Show lessNosmohtlem
Developer Response
We're doing our best! If you would prefer, you can also reach us on Facebook messenger orTwitter DM and we'll figure out what's going on with your data usage. - Amandabug
It can't be used. The app is all bugmhdf19
Frustrating, crashes
Keeps saying my session is timing out, so I can't use the app at all. So frustrating!Caiter72
Not working
Does not work anymore??!EtienneAs
Fido messages
A new avenue for spamcoastalpanda
